Retail Key Holder

2 weeks ago

Pigeon Forge, United States Tervis Full time
Job DescriptionJob Description

Tervis first introduced America to our iconic insulated drinkware in 1946. Since then, we've continued to delight our customers with thousands of creative designs and customizable options, hundreds of licenses, innovative new products, and a total commitment to sustainability and responsibility. We make drinkware with personality for use at home and on the go, available in official Tervis stores around the country, on our website 24/7, and through partnerships with premium retailers nationwide.

To be successful at Tervis you'll need to: Act with Accountability, Improve Continuously, Communicate Thoughtfully, Live with Balance, and Deliver Consumer Delight.

Position Summary:

Ensure customers visiting our stores have a successful shopping experience that translates into sales. Treat all internal and external customers with respect. Support Store Manager and Assistant Manager in supervising the team and driving sales daily.

Essential Functions:

  • Welcome Customers to the store promptly and personally
  • Educate customers on Tervis products and services including personalization and custom orders.
  • Maintain store standards for cleanliness and organization.
  • Utilize suggestive selling/up selling techniques.
  • Operate Cash Register/POS system/Credit Card Machine/back office computer/ MS Outlook.
  • Track and drive sales goals and share results with team.
  • Maintain selling floor merchandise presentation.
  • Assist in daily inventory replenishment/ticketing.
  • Inform customers of custom order policies and procedures.
  • Adhere to custom order and trademark/register mark policy and procedures.
  • Educate customers on Tervis Made for Life defective return policy & procedures; react to customer service issues appropriately.
  • Assist in the training of sales staff on company policies and procedures and in particular, selling techniques.
  • Comply with all company directed policies and procedures as they relate to the store operations; receiving of merchandise, store opening and closing, cash register transactions, daily cash reconciliation, inventory control and bank deposits.
  • Maintain security of the store and understand the operations of the store security system.

Other duties and responsibilities:

This job description does not list all job duties. Occasionally supervisors or managers may ask you to perform other duties. Performance is measured against the tasks listed in this job description and these other duties.

Management has the right to revise the job description at any time. The job description is not a contract for employment and either you or the employer may terminate employment at any time, for any reason.



  • Open availability to include work evenings, weekends, and holidays.
  • Basic computer skills.
  • Ability to stand for long periods of time.
  • Bending, stooping and overhead reaching required.
  • Must be able to lift 35 pounds.
  • Previous retail, key holder and cash handling experience preferred.


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