Keyholder Teller

Location of Position: Any Branch

Salary: Negotiable

Days: Monday-Saturday

Hours: 25-29 Hours

Primary Function

Serve member by completing account transactions while providing a professional and valuable member experience. Maintain accurate transactional records, providing basic cash receipt and payment services in accordance with credit union policies and procedures.

Fill the internal control role of the department when needed. Answer routine questions on products and services, or rules and regulations.

Teller Skills and Qualifications

Member service, attention to detail, general math skills, verbal / written communication skills, integrity, selling to member needs, people skills, financial skills, keyboarding skills, 10-key calculator skills, ability to learn software, thoroughness and clear documentation skills. Proficient in Excel and Word software.

Accountability - Ability to accept responsibility and account for his/her actions.

Accuracy - Ability to perform work accurately and thoroughly.

Adaptability - Ability to adapt to change in the workplace.

Assertiveness - Ability to act in a self-confident manner to facilitate completing a work assignment.

Communication - Ability to communicate effectively and productively with others.

Member Oriented - Ability to serve the needs of our members while following the Credit Union policies and procedures.

Professionalism - Behaving in such a way others view you as competent, reliable and respectful.

ESSENTIAL FUNCTIONS

• Greet and welcome all members to the credit union in a courteous, professional, and timely manner, providing prompt, accurate, and efficient member transactions. (Deposits and loan payments, cashing checks, issuing withdrawals, recording night and mail deposits, selling cashier's checks, receiving payment for varied utility companies, answering questions in person or on telephone, and referring other credit union services.)

• Cross promote credit union products & services by answering inquiries, informing members of new services and product promotions, ascertaining member needs, and efficiently directing members to another department representative.
• Employee must follow all compliance with BSA / OFAC Policies and Procedures and any other compliance with regulations pertaining to job position. (Record transactions by logging cashier's checks, on-us checks & money orders, in addition to other special services, preparing currency transaction reports.)

• Receive share drafts/checks and cash for deposit to accounts, verify amounts, examine share drafts/checks for proper endorsement, and accurately enter deposits into our computer system. All deposited checks must comply with Regulation CC for compliance.
• Process withdrawals from accounts after verifying the members ID, and enter withdrawals into system accurately. Also receive mortgage, consumer loan, home equity, visa payments and other payments, and ensure the payments match the correct member number and account suffix.
• Process cashier checks, money orders, gift cards, credit card cash advances, process Pay-By-Phone transactions for members, process payments for approved utility companies.

• Processes change of addresses, closing accounts, taking orders for checks, opening and closing Christmas club accounts, providing special statements, copies and referrals and any other member account information as requested.

• Reconciles cash drawer by proving cash transactions; counting and packaging currency, coins, reconciling payments, turning in excess cash and mutilated currency to the vault, and maintaining appropriate supply of coin & currency in drawer. Research and resolve discrepancies. Report any discrepancies to the supervisor immediately. Contact account holder to resolve discrepancy.
• Responsible for processing checks into the Check 21 system, processing night deposits, balancing the cash dispenser, all daily.
• Responsible for unalarming or alarming the building.
• Responsible for loading, unloading and balancing the MasterCard and Visa cards and close out reports at the end of the business day.
• Balances daily to the branch report. Research and resolve discrepancies. Report any discrepancies or teller over/shorts to the Supervisor as necessary. Help teller research and resolve discrepancies.
• Follows and completes opening/closing and any other implemented checklists daily or as assigned.
• Maintain up-to-date and comprehensive knowledge on all credit union products and services.
• Maintain up-to-date and comprehensive knowledge of marketing promotions and Credit Union goals.

• Comply with and maintain an up-to-date and comprehensive knowledge on all related policies and procedures, rules and regulations (but not limited to) all dual-control functions; maintaining member traffic flow, and robbery procedures.

• Report malfunctions of teller equipment in a ticket to the systems department.
• Volunteer for Community Events the credit union supports. For example, Bay County Relay for Life. Record all volunteer hours (events where you represent COPOCO Community Credit Union), within payroll system under Community Involvement or Business Development.
• Attend educational courses, seminars, programs and workshops to increase job knowledge.
• Contributes to team effort by performing other tasks that may be assigned by Supervisor or Management.

PHYSICAL DEMANDS:

Physical Abilities: Standing, walking, sitting, reaching outward, reaching above shoulders, squatting, kneeling, bending.

Lift / Carry: 10-75 pounds

Push / Pull 300 pounds or less (wheeled coin machine)