Water Damage Restoration Manager

ServiceMASTER, a leader in the disaster restoration services, is seeking a Water Damage Restoration Manager for the Columbus, GA location. The ideal candidate will have 5+ years of experience with residential insurance restoration and estimating experience. This position will strive to maximize customer satisfaction, revenue, growth and profitability for the Columbus location through effective project management.

We offer company paid training, competitive compensation and benefit packages Come join our team today

DUTIES

Manage activities of Water Department production and administrative personnel to ensure efficient operation of the department

Develop and maintain a business relationship with insurance adjusters

Serve as primary liaison between the customer and insurance carrier

Manage all projects from start to finish while maintaining profitability

Maintain branch budget and explore options to increase profits

Participate in on-call rotation

Assess and write an estimate for a water loss utilizing Xactimate Estimating software

Build and lead teams to deliver superior customer service

Coordinate daily work for technicians

Ensure that all employees perform their job duties in a safe manner and that they take all reasonable precautions to avoid work related accidents

Evaluate employee performance, make salary recommendations, and administer disciplinary actions consistent with company policy

QUALIFICATIONS

Must have project management experience

Good customer service skills

Must obtain a sense of urgency, problem solving and decision making

Must be familiar with Windows and Microsoft Office software. Familiarity with Xactimate software a plus

Must possess excellent written and verbal skills

Must be able to estimate value of a project

Working knowledge of basic office equipment

Must be able to learn and utilize our proprietary software; Chronicle, Xactimate and others as necessary

Must pass a pre-employment drug test and background check

Must have a valid driver's license and a clean driving record