Customer Relations Specialist

2 weeks ago


Livermore, United States The Cary Company Full time
Job DescriptionJob Description

The Cary Company is seeking an ambitious, energetic individual to support our Livermore, CA office as a Customer Relations Specialist. This position is perfect for those who thrive on managing multiple tasks while providing world-class customer service. In addition to being an excellent support for our sales force and management staffs, we are seeking a candidate with strong business acumen. We have a positive and optimistic culture, and are looking to hire this type of person.  The candidate will be required to think beyond the immediate scope of the job, and understand the larger picture of the company.

Responsibilities:

  • Help drive repeat business by making exceptional quality of service a high priority, responding promptly and professionally to customer inquiries via phone and email. 
  • Efficiently process orders and transactions.
  • Track and update customers on order status and delivery timelines by coordinating with logistics and shipping partners.
  • Ensure accurate and timely order fulfillment by collaborating with the sales and warehouse teams.
  • Improve overall customer experience and service efficiency by collaborating with cross-functional teams.
  • Resolve customer complaints, concerns, and issues in a diplomatic and effective manner.
  • Maintain accurate and organized customer records in the CRM program.
  • Recommend new products or services by identifying relevant features and benefits.
  • Be a forward thinker by continuously seeking opportunities to enhance customer satisfaction and loyalty.
 
Qualifications:
  • Bachelors degree in a business related field 
  • Proven experience in a customer service role a plus
  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities and a customer-focused mindset.
  • Proficiency in using customer service software and Microsoft Office Suite.
  • Ability to multitask and prioritize tasks in a fast-paced environment.
  • Detail-oriented with a high level of accuracy in order processing.
  • Knowledge of packaging materials and products is a plus.
  • Being bilingual in Spanish/English is a plus.

Perks:

  • Medical, Dental, Vision Insurance
  • Life and Supplemental Insurance
  • Short Term Incentive Plan
  • 401K Provision
  • Profit Sharing
  • HRA
  • Cafeteria Plan
  • Seasonal company sponsored events
  • Work/Life Balance
  • Childcare Reimbursement Program

A little about the company: 

  • Been around since 1895. 
  • Grown from 30 employees in 2005 to 60 in 2010 and now over 240. 
  • Locations in Addison, IL (Headquarters), Indianapolis, IN (2018), Pittsburgh, PA (2019), Salt Lake City, UT (2021), Livermore, CA (2021), Jurupa Valley, CA (2021), Charlotte, NC (2022). 
  • We distribute rigid packaging products and industrial filtration.  
  • We have a beautiful newly renovated corporate office/warehouse in Addison. 
  • We have a strengths-based approach working to leverage what the employee likes to do and is good at doing.
  • Privately owned

We work to build autonomy, connectedness and confidence in your role

  • Employees get 2-4 structured one-to-one meetings with their supervisor per year (replaces traditional performance review with a 2-way discussion) 
  • We have various committees employees can join (Culture Committee and Cary Cares)
  • Core Values: Growth, Positivity, Customer Driven, Spirited Work Ethic, In This Together

People that are successful in our culture/company have the following characteristics: 

  • Positive/optimistic 
  • Open Minded, but still look for ways to make our systems better 
  • Curious/Inquisitive 
  • Customer-Focused (ease of doing business for our customers) 
  • Supportive of Co-workers

The Cary Company prides itself on its fun, upbeat culture, providing a comfortable work/life balance and a supportive team environment. Enjoy working at a steady pace, and with knowledgeable co-workers who together create a customer-centric and professional team.

Powered by JazzHR

RlfCfLMZSC



  • Livermore, United States The Cary Company Full time

    The Cary Company is seeking an ambitious, energetic individual to support our Livermore, CA office as a Customer Relations Specialist. This position is perfect for those who thrive on managing multiple tasks while providing world-class customer service. In addition to being an excellent support for our sales force and management staffs, we are seeking a...


  • Livermore, California, United States Abbott Laboratories Full time

    Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.About...


  • Livermore, United States Mandarin Recruitment Full time

    Customer Service Specialist (Mandarin and-or Cantonese Speaking, $54k, Wholesale, Livermore) Location Livermore, United States Job Type FULL_TIME Expiry Date - 2023-12-05 Startdate - ASAP Job Ref - 105001 1 day 17 hours Job Description We have an exciting opportunity for a Customer Service Specialist role in a wholesale company based inCalifornia.The...


  • Livermore, United States Allied Universal® Full time

    Regional Service Specialist **Overview**: When you join the Allied Universal® Technology Services, you are joining one of the fastest growing security systems integrators in North America. Build your career within a fast-paced, dynamic, and diverse environment that combines leading-edge technology solutions - electronic access control, video surveillance,...


  • Livermore, United States Wheels Bus Full time

    Senior Marketing and Communication Specialist Classification Non-Exempt, Full Time Salary range $44.00/HR - $62.00/HR Post date 11/27/2023 Position is open until filled. Submit resumes attention of David Mark, Director of Customer Experience via email at resumes@lavta.org , or mail to LAVTA, 1362 Rutan Court, Suite 100, Livermore, CA 94551 . The Senior...


  • Livermore, United States Blue Star Partners LLC Full time

    Job DescriptionJob DescriptionJob Title: Medical Billing SpecialistLocation: Livermore, CA – Onsite – Local candidates onlyPeriod: 06/24/2024 to 06/20/2025 - possibility of extensionHours/Week: 40 hours Rate: $23/hour (Hours over 40 will be paid at Time and a Half)Contract Type: W-2Scope of Services:The Medical Billing Specialist assures that all phases...

  • Parts Specialist

    7 days ago


    Livermore, United States O'Reilly Auto Parts Full time

    Compensation Pay Range: $16.00 - $19.99 The Parts Specialist will provide all retail and installer customers with a high level of service. This position will also support store management in the accomplishment of assigned tasks. ESSENTIAL JOB FUNCTIONS Follow and promote all company customer service programs, i.e. Hi-5, Low Price Guarantee, Rock the Call,...


  • Livermore, United States PsiNapse Technology, Ltd. Full time

    Job DescriptionJob DescriptionOur client, a Financial company in Livermore, is looking for a Network Specialist to join their team on a 3-6 month, contract to hire basis.  The Network Specialist will join a dynamic Information Technology Networks team that is responsible for effectively maintaining our client’s information technology hardware and software...

  • Service Specialist

    1 week ago


    Livermore, United States The Save Mart Companies Full time

    **ABOUT US** The Save Mart Companies is one of the largest food retailers in California and Nevada. It is home to several well-known brands in food retailing. You might have seen our stores that include Save Mart, Lucky, Lucky California, and Food Maxx. We also have 3 distribution centers and our SMART Transportation trucking firm to transport dry...


  • Livermore, United States Cape Inc Community Association for Pre-School Full time

    Job Description Job Description Description: TEMPORARY ERSEA Specialist for Head Start, Early Head Start, and State Preschool Programs •Position is Temporary, Non-Exempt, Full Time (40 hours/week), 12 months •Pay Rate: Commensurate with related-experience and qualifications, up to $22.00/hour •Not eligible for benefits •Reports to Support Services...


  • Livermore, United States AMS.NET Full time

    Job DescriptionJob DescriptionNetwork Support Specialist - Livermore, CA We are currently searching for an experienced Network Support Specialist to join our technical Support team. The ideal candidate will have significant experience with WAN/LAN, VPN, Enterprise Wireless and other networking technologies. We are looking for someone who is motivated,...


  • Livermore, United States Gateway Recruiting Full time

    The Managed Care Sales Specialist is responsible for key account Managed Care Sales. Managed Care sales targets include national payors, national networks, managed care organizations (HMO, PPO, POS, EPO), providers at financial risk (medical groups and IPAs), Self-funded plans, Third Party Administrators, and Workers Compensation payors/networks. Job...


  • Livermore, United States Community Association For Preschool Education Full time

    Job Type Full-time Description TEMPORARY ERSEA Specialist for Head Start, Early Head Start, and State Preschool Programs •Position is Temporary, Non-Exempt, Full Time (40 hours/week), 12 months •Pay Rate: Commensurate with related-experience and qualifications, up to $22.00/hour •Not eligible for benefits •Reports to Support Services Manager...


  • Livermore, United States Cape Inc Community Association for Pre-School Full time

    Job DescriptionJob DescriptionDescription:TEMPORARY ERSEA Specialist for Head Start, Early Head Start, and State Preschool Programs •Position is Temporary, Non-Exempt, Full Time (40 hours/week), 12 months•Pay Rate: Commensurate with related-experience and qualifications, up to $22.00/hour •Not eligible for benefits •Reports to Support Services...


  • Livermore, United States Path Engineering Full time

    Job DescriptionJob DescriptionRoleAs a Fabrication Project Specialist (also known as Project Coordinator, Customer Order Manager), you'll be the primary contact for managing customer orders and quotes from start to finish. This includes coordinating with internal and external contacts, managing complex orders, creating customer quotes, scheduling...


  • Livermore, United States Lawrence Livermore National Laboratory Full time

    Company Description Join us and make YOUR mark on the World! We are committed to a diverse and equitable workforce with an inclusive culture that values and celebrates the diversity of our people, talents, ideas, experiences, and perspectives. This is important for continued success of the Laboratory’s mission. Pay Range $31.88 - $49.65 Hourly $31.88 -...


  • Livermore, United States NORCAL-Ambulance Full time $22 - $24

    Description:NORCAL Ambulance is looking to add energetic, passionate and team orientated staff to our Accounts Receivable team. We are willing to train the right candidates and experience is not necessary. The ideal candidates will have: Excellent oral and written communication skills.Customer service experience to resolve billing problems.Be hardworking,...

  • Fremont Bank

    1 month ago


    Livermore, United States RippleMatch Opportunities Full time

    **This role is with Fremont Bank. Fremont Bank uses RippleMatch to find top talent.** **Fremont Bank founded in 1964, **is one of the oldest independently owned banks in the Bay Area and is one of the top-rated mid-tier banks in the nation. **Voted a Top Workplace for 2022 and for the past twelve consecutive years, **Fremont Bank has an immediate opening...

  • Sales Specialist

    7 days ago


    Livermore, United States rag & bone Full time

    From our origins in New York in 2002, rag & bone was founded on a belief of uncompromising ideals: a commitment to doing things the right way, not the easy way. To making things that are as original as they are timeless. To being true to ourselves, even when that truth sets us apart from the mainstream. Maintaining authenticity in a trend-driven industry...

  • Service Specialist

    3 weeks ago


    Livermore, United States Lucky Full time

    Service Specialist (Grocery Bagger) - 1951 Holmes St., Livermore, CA 94550 The Service Specialist is an excellent entry level store position, with many opportunities for growth and learning within our Save Mart family of businesses in the grocery ind Specialist, Grocery, Bagger, Customer Service, Retail