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Guest Experience Ambassador

4 months ago

Paramus, United States Planet Playskool Full time
Job DescriptionJob Description

Job Title: Guest Experience Ambassador

Location: Planet Playskool & NERF Action Xperience, Paramus, New Jersey

Reports To: Operations Lead/Operations Manager

Opening in June 2024

Overview:

Join our dynamic team at Planet Playskool & NERF Action Xperience as a Guest Experience Ambassador. As a key member of our customer service-oriented team, you will play a crucial role in creating a positive and memorable experience for our visitors. If you are enthusiastic, friendly, and enjoy engaging with people, this is an excellent opportunity to be part of a vibrant and exciting environment.

Responsibilities:

1. Customer Service:

• Greet visitors with a warm and friendly demeanor.

• Provide information about the attractions, exhibits, and facilities.

• Resolve customer inquiries, concerns, or issues in a professional manner.

• Ensure EVERY guest leaves having a memorable experience.

2. Safety:

• Monitor all guests at each attraction to ensure everyone is playing in a safe manner.

• Perform all opening/closing checklists keeping the attractions in top condition.

• Report any maintenance issues or safety concerns promptly.

• Assist guests in need of help/first aid.

3. Attraction Knowledge:

• Stay informed about the attraction's history, exhibits, and upcoming events.

• Continuously update knowledge on any changes or additions to the attraction.

• Share information with visitors to enhance their understanding and enjoyment and ensure we deliver on our Guest Experience KPIs.

4. Crowd Management:

• Monitor and manage visitor flow to ensure a safe and enjoyable experience for all guests.

• Assist in crowd control during peak times or special events.

5. Team Collaboration:

• Work collaboratively with other frontline team members and departments.

• Communicate effectively with supervisors and managers regarding visitor feedback and operational issues.

• Attend team meetings and training sessions as required.

Qualifications:

• 18 years of age or older.

• Previous amusement or attractions experience is preferred but not required.

• Excellent communication and interpersonal skills.

• Enthusiastic, approachable, and positive attitude.

• Flexibility to work weekends, holidays, and occasional evenings.

Benefits:

• Competitive hourly wage.

• Employee discounts on merchandise and services.

• Opportunities for advancement within the organization.

• Training and development programs.

If you have a passion for providing exceptional customer service and thrive in a dynamic, visitor-focused environment, we encourage you to apply. Join us in creating memorable experiences for our guests

Planet Playskool and NERF Action Xperience are operated by Brite Management LLC.

Brite Management LLC (Brite) is a leader in delivering location-based entertainment operations and world-class visitor experiences. With a commitment to creating memorable experiences and brand affinity and connections, Brite is the strategic operating partner for numerous global brand entities.

These include Planet Playskool, NERF Action Xperience, and Crayola Experience.

Led by a team of industry experts, Brite continues to be a sought-after operating partner for some of the most well-known and innovative brands and experiences globally.