Mitigation Manager

3 months ago

Orlando, United States Paul Davis Restoration of Central Florida Full time
Job DescriptionJob Description

This job is for our Melbourne, FL location.
 

Since 1966, Paul Davis has been an industry leader in the areas of property damage mitigation, reconstruction and remodeling. With more than 370 offices in our franchise network, the company serves residential, institutional, and commercial customers and clients across the United States and Canada. We have built our heritage one project at a time, establishing a reputation for performance, integrity and responsibility among customers and carriers alike. Whether property damage is caused by water, fire, smoke, storms or other disasters, we deliver on our promise to deliver excellence, expertise and a customer experience that is second to none. At Paul Davis, our passion for quality drives everything we do.

Why Join The Team? Paul Davis is an industry leader in restoration and reconstruction for insurance providers and commercial properties throughout the United States and Canada. We are growing locally and have career opportunities for individuals who want purpose out of their work. We love creating an opportunity for our team members, providing industry training and giving Mitigation Managers the opportunity to become experts in the field through certifications and Paul Davis University. Built upon principles of customer service, dynamic decision-making and leadership, we have the tools to continue our rapid growth. Our team puts emphasis into living our Vision, Mission and Values to be more than just a service provider - our Mitigation Managers are leading their teams to be first on site after disasters strike (i.e. floods, fires) and will be directing the mitigation crews to restore the property. You are essential to coordinate teams effectively and ensure that jobs are performed profitably.

The Mitigation Manager is responsible to lead the Mitigation department to ensure mitigation resources are deployed in a timely and effective manner to ensure Paul Davis customers receive the highest and most urgent care possible in property emergency situations. This role requires significant coordination with other functional leaders within the business to ensure the team is always providing extraordinary care while serving people in their time of need.

Essential Duties and Responsibilities:

  • Schedule and deploy mitigation personnel and equipment resources in property mitigation scenarios
  • Assess team competencies and coach individuals to close operational gaps
  • Review technician resumes and conduct interviews in coordination with other leaders in hiring capacities
  • Coordinate with other functional leaders to ensure customer needs are being met in a timely manner
  • Manage mitigation project budgets with direction from assigned Project Managers
  • Document project delivery milestones and other relevant project information in project databases
  • Manage mitigation equipment maintenance schedule to maximize equipment functionality and uptime
  • Identify potential project risks and issues and communicate them to project managers
  • Work with customers directly in escalation situations and/or in highly complex project deliveries
  • Train personnel towards improved productivity regardless of tenure
  • Ensure Quality Metrics (SLAs) are documented, and minimum insurance carrier expectations are maintained
  • Lead regular team meetings to ensure morale and project delivery standards are maintained/improved
  • Maintain mitigation sundry inventory levels
  • Assist field technicians on project sites when required

Team Qualifications (Requirements):

  • High school graduation or other equivalent (i.e.  GED, etc.)  
  • (4) year experience in WRT, ASD. 
  • Xactimate Knowledge (preferred)
  • Symbility Training (preferred) 
  • Valid Driver’s License with a clean record. Must be maintained for the duration of employment. 
  • IICRC (WRT & ASD)
  • Fluent in English
  • Have the ability to work nights/weekends and overtime, if needed
  • Regular travel to job sites is required. Occasional overnight travel may be required in special circumstances.

Education, Certification and/or Work Experience Requirements: Required:

  • High school diploma or equivalent
  • Previous leadership experience in restoration, construction, or a related industry
  • Certification in restoration or related field preferred (e.g., IICRC certification)
  • Valid driver's license and reliable transportation Preferred:
  • 2 years leading a team of 4 or more direct reports in a restoration environment

Benefits:

  • Health insurance
  • Company paid training
  • Paid Holidays
  • Paid time off
  • Matching IRA

Please apply if you think you have what it takes to serve others and deliver a world-class service when others need it the most. We are looking forward to discussing this opportunity with you. We support and hire Veterans and we are an Equal Opportunity Employer

Disclaimer: Paul Davis Restoration is an equal opportunity employer. Paul Davis Restoration provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.

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