Crisis Case Manager

Are you looking to encourage growth and promote positive, healthy lives? CONCERN is a non-profit human services organization dedicated to providing child welfare, juvenile justice, and behavioral health services to children and their families. Since 1978, CONCERN has brought hope, offered opportunity, and inspired change in the communities that we serve.

We are seeking a dedicated and compassionate Crisis Case Manager to join our team with a part-time flexible schedule. The Crisis Case Manager will play a crucial role in providing immediate assistance and support to individuals experiencing mental health crises. This position requires strong communication skills, empathy, and the ability to work effectively under pressure.

What will I do?

• Delivers direct crisis intervention services and supports to consumers and families through phone and face-to-face contacts within an office, home, or community setting.
• Perform intakes, assessments, and evaluations for consumers. This includes assessing problems/needs and obtaining background information to refer consumers for appropriate treatment within the service delivery system.
• Create and implement crisis intervention management and safety plans as necessary to promote the health and safety of consumers, families, and others.
• Remain knowledgeable of the local Human Service system and will actively coordinate services with, and link consumers and families to, various services and supports available.
• Assist consumers and families in managing crisis, stress, conflict, and potential health and safety risks through the direct delivery of crisis intervention services and support.
• Conduct follow-up and ongoing support as determined clinically appropriate and needed until consumers and families are established with ongoing formal services and informal supports necessary for them to maintain stability and eliminate the need for crisis services.
• Coordinate medical and psychiatric consultation for consumers as determined clinically needed during the delivery of crisis intervention services.
• Responsible for timely and accurate submission of consumer information and service delivery documentation following program standards and agency policies and procedures.
• Collaborate regularly with partnering providers, internal/external referral sources to coordinate services and maintain continuity of care.
• Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias ensuring a welcoming, safe environment for all employees, vendors, clients, and their families.
• Engages in regular supervision opportunities with Crisis Supervisor.
• Participates in community events, critical multi-disciplinary team meetings and trainings representing the agency professionally.
• Position will participate in Quality Assurance activities relative to the crisis intervention program as required to ensure program compliance and quality of service delivery. 
• Supports, educates, and assists with training and mentoring of Crisis Intervention Specialists.
• Responsible for timely submission of hours worked.
• Other duties as assigned.

What do I need? (must meet one of the following)

Bachelor’s degree in Sociology, Social Work, Psychology, Gerontology, Anthropology, Political Science, History, Criminal Justice, Theology, Nursing, Counseling, Education, or a related field.
OR
Registered Nurse
OR
High School diploma or equivalency and 12 semester credit hours in Sociology, Social Welfare, Psychology, Gerontology or other social science and 2 years of experience in public or private Human Services with 1 year of mental health direct care experience.
OR
Consumer or family member who has 1 year of experience as an advocate or leader in a consumer or family group with a High School diploma or equivalency.

Other:

• Maintains required state and federal criminal and child abuse clearances, credentials and/or licenses.
• Driver’s license, reliable and insured transportation are required.

Required Competencies

• Familiarity with community support systems, health care and human service resources.
• Skilled at crisis intervention and plan development.
• Ability to work as part of a team and independently, taking initiative to create solutions when problems or concerns arise.
• Proficient in Microsoft Office Suite or related software.
• Familiarity with or comfortable working within Electronic Health Record (EHR) systems.
• Excellent organizational skills with a strong attention to detail.
• Proven clear written and verbal communication skills.
• Pursues opportunities for professional growth and development.
• Motivated to achieve a standard of excellence with our work processes and outcomes, honoring Agency policies, values, and principles.
• Maintain confidentiality of all sensitive information.

Working Hours
This is a part-time variable position that offers a flexible work schedule.
Ability to participate in the on-call crisis intervention schedule as needed.

What will I get?
$25.00/hour

Benefits
401k
Employee Assistance Program (Resources for you and your family)
Birthday Holiday (4 hours paid time off for part-time employees to celebrate YOU)
Employee Referral Program

What Happens Next?
After you apply, a member of the hiring team will review your qualifications and experience. If determined you are a good match, we will be in touch to schedule an interview.

EOE
Join our team and make a difference in the lives of those in crisis