Membership Advisor/Front Desk Associate

2 weeks ago

Midland Park, United States Crunch Fitness Fuchs Group Full time
Job DescriptionJob DescriptionBenefits:
  • 401(k)
  • Bonus based on performance
  • Dental insurance
  • Free uniforms
  • Health insurance
  • Vision insurance

Crunch Fitness in Midland Park, NJ is looking for a Membership Advisor/Front Desk Associate to join the team

Job Summary:
The Membership Advisor/Front Desk Associate will be responsible for producing consistent monthly sales by enrolling prospective members in the club. He/She will demonstrate an aptitude and command of all company-wide policies and initiatives to ensure the integrity of the Crunch brand.

Essential Job Responsibilities:
  • Greet all members & guests with a smile and wish them well as they exit the club
  • Check in all members and guests in accordance with company procedures
  • Facilitate any messages on club software at member check-in
  • Answer phones in courteous, helpful, professional manner
  • Communicate special events to members and guests
  • Maintain an atmosphere, which makes members feel welcome
  • Facilitate all member requests or forward to a manager
  • Maintain professional disposition at all times
  • Sell retail products and work the juice bar making shakes
  • Schedule member services: tanning, personal training, etc.
  • Facilitate payment of member services in accordance with company procedures
  • Know club facility, services, and schedules
  • Responsible for external Membership Sales, bringing the business in.
  • Gives tours and trial memberships to prospective members.
  • Activate new memberships.
  • Upgrade existing members into memberships of greater value.
  • Engage in opportunities that positively impact the member experience.
  • Adhere to all operational excellence standards related to providing a great member experience.
  • Consistently look for opportunities to gain new members.
  • Prospect for qualified leads and create traffic through mailers, referrals, outreach, etc.
  • Field corporate opportunities.
  • Create external partnerships with vendors for in-club promotions.
  • Responsible for flyer distribution.
  • Develop relations within community and local small businesses by involving club in community events.
  • Build a network of contacts through prospecting and referrals.
  • Determine prospects goals and motivation, be knowledgeable of all products, programs and services and ensure prospects understand the value of our services.
  • Reach and surpass monthly sales projections.
  • Attend sales and training meetings as necessary.

Qualifications:
  • Previous sales and customer service experience a must.
  • Fitness club experience preferred
  • Confidence to perform on an incentive based compensation plan
  • Excellent verbal and written communication skills
  • Enthusiastic, energetic, personable and friendly disposition
  • Personal passion for health and fitness
  • Enjoy working within a team
  • Willing and able to work evenings, weekends and holidays


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