Retail Manager

Are you ready to inspire a store team to deliver inspirational customer experiences and build the Puppygram brand?

Puppygram is a retailer unlike any other; at Puppygram we don’t just sell pet food and toys, we provide a loving environment that ensures happy and healthy homes for pets and pet parents.

Our Store Managers lead the day to day operations of our stores with a dedication to making sure Puppygram’s mission of matching the right pet with the right family and enhancing the unique bond between the two is met. Join the Puppygram team as a Store Manager and ensure that the Puppygram brand, Vision, and Values are exemplified in all store operations and customer interactions. You will empower the team around you while creating a fun, customer/pet focused environment.

If you enjoy leading by example and love animals, consider a management position at Puppygram today

Duties and Responsibilities:

• Execute day to day activities of employees (scheduling, hiring, termination, and employee development.)
• Demonstrate results orientation by meeting and exceeding key performance indicators, overcoming obstacles, monitoring business processes, maintaining impeccable merchandising and cleanliness standards and maximizing efficiency and profit by maintaining sound operational standards.
• Be a role model for guest experience by ensuring the execution of our pet focused service model, inspiring and coaching sales associates to consistently deliver exceptional experiences for our guests.
• Lead your team to continued success by recruiting and developing a highly productive and collaborative team, communicate through active coaching and performance management, and inspire your team to deliver signature Puppygram experiences.
• Develop your team by ensuring they can articulate what a Puppygram experience looks like.
• In addition to supporting store initiatives, help to lead a team of Pet Care Associates to maintain a safe and clean environment for all pets in our care.
• Demonstrate collaboration by working effectively with your peers, partners and others to drive big-picture business performance and create a positive, cooperative working environment.

Deliver inspirational experiences built on Puppygram values.

Puppygram is a fast growing business and matching families with healthy, happy puppy’s shapes everything we do. As a Store Manager for Puppygram you are the face of our company. You and your team will determine our brand’s reputation with each guest interaction. We are looking for individuals who can motivate, energize and inspire others to outstanding performance while cultivating a positive, team-oriented, puppy-first environment. Puppygram strives to foster relationships with our guests and team members that transcend generations and are as endless as the love for the puppies we sell.

Are YOU Ready to…

• Develop your leadership skills with on-going development.
• Tackle the challenge of a new store opening or turning around a struggling store.
• Take advantage of the exciting opportunity to grow with Puppygram.

Working at Puppygram is not just a job, it’s a community of those who work together for the love of pet’s and pet parents.

Requirements

Required Skills/Experience:

• Passion for the proper care of animals
• Understanding of retail fundamentals (merchandising, guest engagement, point of sale systems (POS), loss prevention and cash management)
• Ability to multi-task and prioritize responsibilities.
• Proven ability to problem solve and adapt in a constantly changing, fast-paced retail environment.
• Excellent and effective communication skills.
• Organized and detail oriented
• Flexibility with scheduling as work hours in a retail environment vary based on business needs.