HCD Specialist

HCD Specialist, Remote

• Contract to Hire
• 100% Remote
• Due to our government client requirements, we can only consider US Citizens with ability to obtain a Public Trust Clearance.
  
• Salary Range: $120-140K

NO THIRD PARTY RECRUITERS PLEASE CANDIDATES MUST BE SELF-REPRESENTED.

Description

Seeking an HCD Specialist to support a contract with the Department of Veterans Affairs.

Will work as part of a cross-functional product team supporting the growth and development of the sites audience, providing best-in-class customer experiences. The HCD Specialist is responsible for designing the layout, usability, and visual appearance of the digital portfolio including user experience (UX), customer experience (CX), and employee experience (EX). Their goal is to make sure the sites are both visually pleasing and user friendly,
constructing conversion-generating elements, as well as designing web pages in a way that translates well across various devices.

Responsibilities

• User Research: Defines and conducts customer and user research and testing, establishing feedback loops with stakeholders and customers, and incorporating customer feedback, usage metrics, and usability findings into all work.
• Prototyping: Determines the user architecture of digital products to quickly design and create user flows, wireframes, prototypes, and mockups to test on real users.
• Iterative Design: Creates user-centered designs by understanding business requirements, the voice of the customer, user journeys, customer feedback, and usability findings.
• Quality Control: Oversees all UX, CX, and EX deliverables, ensuring quality and consistency.
• Collaboration: Communicates with product and engineering teams during the implementation process to create products that wow end users.
• Support New Products & Strategic Initiatives: Ideates, conceptualizes, and creates wireframes, designs, and other user experience artifacts for all new product and data initiatives.
• Preferred: Understands the principles of website design and web accessibility standards, responsive and interaction design, and wireframing and prototyping.

Requirements

• Agile professional who excels in a fast-paced environment and thrives on continuously pivoting strategies to drive business needs forward.
• 6+ years of professional UX, CX, and EX experience.
• Bachelors degree from an accredited college or university is required.
• Familiarity with the product development process and concepts.
• Expertise in developing wireframes and prototypes, and crafting specific visual elements.
• Extensive knowledge of user research and user testing methods.
• Mastery of design thinking, user-centered design and other principles, such as usability techniques.
• Excellent communication, presentation, collaboration, and interpersonal skills.
• Experience in leading design processes, balancing user experience, business needs, and technical feasibility.
• Experience with experience mapping is a plus.

Please Note:

• Only those individuals selected for an interview will be contacted.
• No calls, inquiries, or Third-Party Vendors please.
• We are an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences. (The ACI Group is unable to sponsor H1B Visas).

Since 1988, The ACI Group, a Baltimore-based staffing firm, has been committed to hiring the industry's leading professionals, and presenting exciting career opportunities. We have access to varied types of contract, permanent and contract-to-perm positions and offer a choice of employment options including a full benefits package.