Customer Care Associate

4 weeks ago

Fenton, United States Potts Electric, LLC Full time
Job DescriptionJob Description

Potts Electric, LLC is currently hiring for a full-time Customer Care Associate - Call Center Sales Representative to assist in creating a 5-star experience for our clients and booking service calls in the Fenton, MO area. We are looking for someone with three years of customer service experience and who is familiar with home electric terms such as panel, GFCI, tripped breaker, outlet, etc. This position earns a competitive wage of $18-$22/hr which is paid weekly

In addition to competitive pay and our supportive, ambitious culture, we offer our Customer Care Associates - Call Center Sales Representatives the following benefits and perks:

  • 100% covered medical
  • Dental and vision insurance
  • Short-term disability and AD&D insurance
  • Paid time off (PTO)
  • Paid holidays
  • Eligibility for additional employee benefits in the future

So, now that you've learned the who, what, where, and why, you may be wondering HOW? It's easy If you have a few years of customer service experience and are comfortable on the phone, just fill out our initial mobile-friendly online application. We hope to meet you soon


DAY-TO-DAY

This full-time customer service position works in-office Monday - Friday, 8:30 - 5:00 PM, as well as rotating on-call weekends, remotely.

As a Customer Care Associate - Call Center Sales Representative, you play a crucial role in helping our business continue to grow. Each day, your mission is to convert as many incoming calls as possible into booked service and maintenance appointments. Always professional and helpful, you promptly handle service calls from our customers with the use of our tried-and-true prepared script(s). Using your customer service training, you easily establish rapport and trust with our clients, educating and assisting them with whatever they need. You are the frontline of our business, and providing excellent communication skills will help the whole company succeed

In addition to booking service calls and assisting customers, you also focus on renewing membership programs for current members and selling our membership programs to previous customers. Driven to succeed, you rack up the bonuses with each membership you sell You find great satisfaction in helping our customers receive the assistance they need while helping our business continue to thrive


ABOUT POTTS ELECTRIC, LLC

Potts Electric staff brings decades of experience in residential and commercial electrical repairs to the table. We are a family-owned company, bringing family values of honesty, integrity, and efficiency to every job we do. We provide services that range from an electrical inspection on a home a client is looking to purchase, to a complete retrofit of an older commercial building. You can count on us to get it done correctly and affordably.

Our team members enjoy our family-like culture. We care about our employees' hobbies, families, and free time and make sure to provide an excellent work-life balance so that our employees can enjoy it all. Our company is always expanding and we create amazing new opportunities for our employees through paid education and tons of opportunities for advancement. We hire veterans We want to help you dream big in your life and career... and we want to help you achieve it all.


OUR IDEAL CUSTOMER CARE ASSOCIATE - CALL CENTER SALES REPRESENTATIVE

  • Great communicator - strong communication skills, including a pleasant phone demeanor
  • Organized - pays close attention to detail and keeps things arranged in a systematic way
  • Adaptable - stays calm under pressure and thrives in fast-paced environments
  • Versatile - works well both independently and as part of a team
  • Problem solver - efficiently resolves customer inquiries

If this sounds like you, keep reading


REQUIREMENTS FOR OUR CUSTOMER CARE ASSOCIATE - CALL CENTER SALES REPRESENTATIVE

  • Strong typing and clerical skills
  • Willingness to conduct roughly 30-50 calls per day
  • Ability to comfortably communicate over the phone
  • Ability to use phones, cell phones, and other office technologies competently

If you're a customer service rock star with some electric knowledge and can meet the above requirements, we need you. Apply today to join our amazing team

Location: 63026

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