Call Taker

About Cataldo

Since 1977, Cataldo Ambulance Service, Inc. has continually distinguished itself as a leader in providing routine and emergency medical services. As the needs of the community and the patient change, we continue to introduce innovative programs to ensure the highest level of care is available to everyone in our service area. Cataldo is the largest private EMS provider in Massachusetts, boasting a diverse portfolio of municipal-based and facility-based contracts. In addition to topping 50,000 911 transports annually, specialty contracts include some of the top medical facilities in the state, Fenway Park, Warrior Arena, and the TD Garden

Duties/Responsibilities: Work involves receiving and processing all non-emergency and emergency medical calls, rapidly gather relevant information during call screening process, provide pre-arrival instructions to a caller when applicable and dispatch the appropriate level of EMS responders. Additional duties include the scheduling and dispatching of ambulances and chair car for routine and emergent transports. Candidates must have good customer service skills, be capable of working in a fast-paced environment, possess outstanding communication and organizational skills, have the ability to multitask, and proficient in the utilization of computer aided dispatch systems (CAD).

Education and/or Experience:

• High school diploma or general education degree (GED) preferred.
• Knowledge of medical terminology preferred but not required.
• Strong communication skills via phone and email is required.
• Customer service experience in an office environment preferred.
• Must be able to work in a team setting.
• Must be detail oriented, punctual, able to multi-task effectively, and work in a fast-paced environment.
• Experience in data entry and general operating knowledge of Microsoft Office preferred.
• Multi-task data entry 20 to 30 words per minute with active listening during call processing.

Required Training and Cetifications:

• Telecommunicator
• Emergency Medical Dispatch
• C.P.R.
• State 911 certification.

Required training and certifications will be provoided as on the job training if not already completed. All training hours are paid and certification fees will be paid for by Cataldo Ambulance. Cataldo Ambulance Service offers career opportunity advancements throughout the company with a minimum one year of commitment within the communications center.