Operations Supervisor

4 weeks ago

Guymon, United States Shawnee Development LLC Full time
Job DescriptionJob Description

Job Description

Department: Operations

Division: LLC, Wholly owned by The Shawnee Tribe

Job Title: Operations Supervisor

General Definition: Responsible for overseeing the gaming facility’s adherence and compliance to policies and procedures, promotes positive customer relations and ensures adequate staffing levels are maintained in all departments.

Supervision Received: Sr. Operations Manager

Supervision Exercised: Various Department Heads

Essential Job Functions:

 Responsible for providing guidance and direction to assigned departmental personnel.

 Provide duties and directives to assigned operations personnel to ensure efficient operation of departments.

 Resolve customer issues/disputes.

 Compile required reports on operating functions of departments.

 Attend department staff meetings for all operations personnel to discuss operational problems or explain procedural changes or practices.

 Direct all department operations for assigned department(s).

 Provide input into and execute strategic plan consistent with the strategic vision of the facility.

 Provide input and direction in the development and monitoring of fiscal budgets and marketing strategies to produce both short term and long-term profitability for the facility.

 Provide input into and execute the development, implementation, and measurement of guest service standards within assigned department(s) consistent with the facilities core service standards and brand attributes.

 Participate in the research, development, evaluation and implementation of new products, services, technology and processes to ensure the facilities competitive position and in anticipation of changing customer needs within the dynamic hospitality/gaming environment.

 Closely monitor customer flow to ensure the capacity is adequate to meet guest volume.

 Attempt to resolve significant problems to the satisfaction of the guest and in the best

interest of Golden Mesa.

 Handle complaints and render decisions tactfully.

 Observe games, always looking for irregularities or deviation from procedure including

internal security of the games.

 Maintain close interaction with all supervisors and surveillance in the observations of

games for any potential problem areas or irregularities.

 Report all irregularities to the Sr. Operations Manager.

 Act as liaison between the gaming floor and other departments on all gaming-related

activities.

 Act as interim Department Manager when manager is not present on shift.

 Build guest relations through visibility to customer, soliciting/requesting feedback, and

responding to guest concerns appropriately and professionally to resolve any issues. ·

 Perform all other duties as assigned.

MINIMUM QUALIFICATIONS

Education:

 Bachelor’s degree in hospitality/casino management or a related field

 Experience in lieu of a degree may be considered

Knowledge, Skills and Abilities:

 Must have knowledge of all Electronic Games Operations

 Must possess knowledge of Class II gaming rules, regulations, and operating practices

 Proven time management and critical thinking skills required

 Must possess excellent employee relations skills

 Must be flexible with schedule to include nights, holidays and weekends

 Ability to respond calmly and make rational decisions when required

 Must be able to listen and respond to visual and oral cues

 Must be able to tolerate areas containing varying noise and temperature levels,

illumination, vibration, crowds, and air quality

 Good organizational skills and ability to lead and direct personnel

 Must be self-motivated

 Must possess positive, professional and congenial attitude

 Strong written and oral communication skills

 Ability to maintain and establish effective working relationship with management, staff,

co-workers and general public

 Must be team oriented

 Ability to work a flexible and irregular schedule including weekends, evenings and

holidays

 Demonstrated success managing multiple departments, staff and operation functions

within the gaming industry

 Ability to build consensus and secure optimal resolution of specific issues among

multiple parties

 Ability to respond effectively to sensitive inquiries and complaints

 Must be able to work in a smoke filled casino environment

Training and Experience:

 Three (3) years progressively more challenging leadership role in a casino operations role

 Two (2) years management experience

 Must have gaming experience in both Class II gaming and Indian Gaming

Licenses/Certifications/Other:

 Must be able to pass a background check and receive a license or permit from all required

Regulatory Agencies, if applicable to perform the essential job functions

 Must be able to complete pre-employment drug test with a negative result


  • Laboratory Supervisor MT MLT

    4 days ago

    Guymon, United States Mid Coast Medical Center- Bellville Full time

    The Supervisor of Laboratory Services supervises technical and support personnel while overseeing the daily operations of the laboratory. The following information provides an overview of the skills, qualities, and qualifications needed for this role. This includes ensuring that regulatory requirements are met, monitoring test systems, supervising staff...

  • Nurse Supervisor Procedural Oncology

    4 days ago

    Guymon, United States Baylor Scott & White Health Full time

    JOB SUMMARY The Supervisor, Nursing Procedural Registered Nurse (RN) is accountable for supervision of assigned nursing and unit-based personnel to provide a safe, caring environment for patients, family and staff which fosters professional nursing practice, mutual conclusion-making, inter-professional synergy and partnership with positive patient and staff...

  • FSQA Lab Supervisor

    6 days ago

    Guymon, United States Seaboard Foods Full time

    Job Description YOUR OPPORTUNITY Our Guymon processing facility has an exciting FSQA Supervisor opportunity on both our A and B shifts In this highly impactful role, you will be a vital member of the food safety and quality assurance department, which is responsible for the shift supervision of all food safety and quality assurance...

  • Laborer

    4 days ago

    Guymon, United States Duit Construction Full time

    Job DescriptionJob DescriptionA Laborer will be responsible for operating and maintaining various machines, loading and unloading heavy materials, cleaning the job site, and following directions from supervisors and other skilled tradespeople. Responsibilities:Frequently digging, spreading, and leveling dirt, sand, and gravel using a pick, shovel, or...

  • Surveillance Officer

    7 days ago

    Guymon, United States Shawnee Development LLC Full time

    Job DescriptionJob DescriptionJob DescriptionJob Title: Surveillance OfficerGeneral Definition: Ensures the safety of tribal assets through constantobservation of all assigned areas.Supervision Received: Surveillance SupervisorSupervision Exercised: N/AEssential Job Functions:• Operate a closed circuit television system to monitor gaming and money-handling...

  • Floor Associate

    3 days ago

    Guymon, United States Golden Mesa Casino Full time

    Job DescriptionJob DescriptionDepartment: Electronic GamingDivision: LLC, Wholly owned by The Shawnee TribeJob Title: EG Floor AssociateGeneral Definition: Responsible for providing a high degree of courteous service to guests during their entertainment experience.Supervision Received: SupervisorSupervision Exercised: N/AEssential Job Functions: Answer...

  • Surveillance Officer

    1 month ago

    Guymon, United States Shawnee Development LLC Full time

    Job DescriptionJob DescriptionJob DescriptionJob Title: Surveillance OfficerGeneral Definition: Ensures the safety of tribal assets through constantobservation of all assigned areas.Supervision Received: Surveillance SupervisorSupervision Exercised: N/AEssential Job Functions:• Operate a closed circuit television system to monitor gaming and money-handling...

  • Security Officer

    4 days ago

    Guymon, United States Golden Mesa Casino Full time

    Job DescriptionJob DescriptionSecurity OfficerJob Title: Security OfficerGeneral Definition: Responsible for maintaining a safe and secure environment for guests and employees while protecting Chickasaw Nation property by patrolling and monitoring premises.Supervision Received: Security SupervisorEssential Job Functions: Monitor and ensure the safety of...

  • Vault Clerk

    4 days ago

    Guymon, United States Shawnee Development LLC Full time

    Job DescriptionJob DescriptionDepartment: VaultDivision: LLC, Wholly owned by The Shawnee TribeJob Title: MR Vault ClerkGeneral Definition: Responsible for issuing, collecting, transferring and counting of all monies.Supervision Received: Shift SupervisorEssential Job Functions: Issue banks to all POS stations and Kiosks so monies will be available to...

  • Director of Nursing McLane Children's

    5 days ago

    Guymon, United States Baylor Scott & White Health Full time

    JOB SUMMARY Dir Nursing is responsible for planning, directing, and coordinating the nursing practice and clinical services for Baylor Scott and White Health (BSWH). Find out more about the daily tasks, overall responsibilities, and required experience for this opportunity by scrolling down now. Provides clinical leadership across all patient care settings,...

  • TM Receiver

    6 days ago

    Guymon, United States Tractor Supply Full time

    Overall Job Summary The TM Receiver is responsible for maintaining inventory accuracy to keep inventory shortages at or below store goals and maximize stores sales by receiving and shipping freight within a timely manner. The TM Receiver is responsible for interacting with customers and Team Members, supporting selling initiatives, and performing assigned...

  • Facility Services Tech

    5 days ago

    Guymon, United States Golden Mesa Casino Full time

    Job DescriptionJob DescriptionJob DescriptionDepartment: Facility ServicesDivision: LLC, Wholly owned by The Shawnee TribeJob Title: Facility Services TechGeneral Definition: Responsible for building environment and grounds by maintainingbuilding, heating, ventilation, and air conditioning equipment aswell as grounds keeping and repair services.Supervision...

  • TG Dealer

    7 days ago

    Guymon, United States Shawnee Development LLC Full time

    Job DescriptionJob DescriptionJob DescriptionDepartment: OperationsDivision: LLC, Wholly owned by The Shawnee TribeJob Title: Table Games DealerGeneral Definition: Maintain control of the assigned table game at all times. Ensure quality customer service and a favorable gaming experience for our customers.Supervision Received: Table Games...

  • TG Dealer

    1 month ago

    Guymon, United States Shawnee Development LLC Full time

    Job DescriptionJob DescriptionJob DescriptionDepartment: OperationsDivision: LLC, Wholly owned by The Shawnee TribeJob Title: Table Games DealerGeneral Definition: Maintain control of the assigned table game at all times. Ensure quality customer service and a favorable gaming experience for our customers.Supervision Received: Table Games...

  • Nurse Manager ICU and Cardiac Pulmonary

    5 days ago

    Guymon, United States Baylor Scott & White Health Full time

    JOB SUMMARY The Manager, Nursing Registered Nurse (RN) 1 is accountable for creating and sustaining a healthy work environment for assigned nursing and unit-based personnel which fosters excellent professional nursing practice, mutual conclusion-making, inter-professional synergy and partnership, and a safe and caring environment for patients, family and...

  • Data Analytics Management Trainee

    1 week ago

    Guymon, United States Seaboard Foods Full time

    Job Description YOUR OPPORTUNITY We have an exciting opportunity for an Analytics Management Trainee in Guymon. As a trainee, you will rotate through four key groups, spending 3 months each with the Analytics Team, Research and Development (R&D) Group, Continuous Improvement (CI) Team, and Scheduling Group. This program provides a broad...

  • RN Manager Hillcrest Sports Ortho Clinic

    5 days ago

    Guymon, United States Baylor Scott & White Health Full time

    JOB SUMMARY The Manager Nursing Registered Nurse Ambulatory 1 (RN) is accountable for creating and sustaining a healthy work environment for assigned nursing and unit-based personnel which fosters excellent professional nursing practice, mutual conclusion-making, inter-professional synergy and partnership, and a safe and caring environment for patients,...