Keyholder Teller

Location of Position: Main Office - Wilder Bay City

Salary: Negotiable

Days: Monday-Saturday

Hours: 40 Hours

Primary Function

Serve member by completing account transactions while providing a professional and valuable member experience. Maintain accurate transactional records, providing basic cash receipt and payment services in accordance with credit union policies and procedures.

Fill the internal control role of the department when needed. Answer routine questions on products and services, or rules and regulations.

Teller Skills and Qualifications

Member service, attention to detail, general math skills, verbal / written communication skills, integrity, selling to member needs, people skills, financial skills, keyboarding skills, 10-key calculator skills, ability to learn software, thoroughness and clear documentation skills. Proficient in Excel and Word software.

ESSENTIAL FUNCTIONS

Greet and welcome all members to the credit union in a courteous, professional, and timely manner, providing prompt, accurate, and efficient member transactions. (Deposits and loan payments, cashing checks, issuing withdrawals, recording night and mail deposits, selling cashier's checks, receiving payment for varied utility companies, answering questions in person or on telephone, and referring other credit union services.); Cross promote credit union products & services by answering inquiries, informing members of new services and product promotions, ascertaining member needs, and efficiently directing members to another department representative.; Follow all compliance with BSA / OFAC Policies and Procedures and any other compliance with regulations pertaining to job position.; Processes change of addresses, closing accounts, taking orders for checks, opening and closing Christmas club accounts, providing special statements, copies and referrals and any other member account information as requested.; Reconciles cash drawer by proving cash transactions; counting and packaging currency, coins, reconciling payments, turning in excess cash and mutilated currency to the vault, and maintaining appropriate supply of coin & currency in drawer. Research and resolve discrepancies.; Responsible for unalarming or alarming the building.; Maintain up-to-date and comprehensive knowledge on all credit union products and services, marketing promotions and Credit Union goals.; Comply with and maintain an up-to-date and comprehensive knowledge on all related policies and procedures, rules and regulations.; Volunteer for Community Events the credit union supports.; Attend educational courses, seminars, programs and workshops to increase job knowledge.; Contributes to team effort by performing other tasks that may be assigned by Supervisor or Management.

Full description available upon request.

PHYSICAL DEMANDS:

Physical Abilities: Standing, walking, sitting, reaching outward, reaching above shoulders, squating, kneeling, bending.

Lift / Carry: 10-75 pounds

Push / Pull 300 pounds or less (wheeled coin machine)