Candle Company Retail Manager

4 weeks ago

Charleston, United States Allora Solutions Group Full time
Job DescriptionJob Description

Retail Manager

The store manager plays a vital role in overseeing the daily operations of a retail store, ensuring that it runs smoothly and efficiently. This position requires strong leadership skills, excellent customer service abilities, and a deep understanding of sales and merchandising strategies.

As a store manager, you will be responsible for overseeing a team of employees, maintaining inventory levels, driving sales, and ensuring a positive shopping experience for customers.


Responsibilities
  • Supervise and lead a team of employees, including hiring, training, scheduling, and evaluating performance.
  • Create and maintain a positive work environment, fostering teamwork, motivation, and employee development.
  • Monitor and analyze sales performance, implementing strategies to achieve sales goals and increase profitability.
  • Maintain inventory levels, including ordering and replenishing merchandise, conducting regular inventory counts, and managing stock levels effectively.
  • Ensure the store is visually appealing and properly merchandised to attract customers and drive sales.
  • Provide exceptional customer service by resolving customer complaints or issues promptly and effectively.
  • Monitor and enforce store policies, including cash handling procedures, loss prevention measures, and safety protocols.
  • Develop and implement marketing strategies to attract new customers and retain existing ones.
  • Stay updated on industry trends, competitor activities, and market conditions to identify opportunities for growth and improvement.
  • Generate reports on sales, inventory, and other key performance indicators to assess store performance and make informed decisions.
Requirements and skills
  • High school diploma or equivalent. A bachelor's degree in business administration or a related field is preferred.
  • Proven experience in a retail management role, preferably in a similar industry.
  • Strong knowledge of retail operations, including sales, inventory management, merchandising, and customer service.
  • Knowledge of Shopify (or similar) POS preferred.
  • Proficient in using Microsoft Office Suite (Word, Excel, PowerPoint).
  • Social media and content creation experience is a plus.
  • Ability to work flexible hours, including evenings, weekends, and holidays.
  • Excellent problem-solving and decision-making abilities.
  • Ability to lift heavy objects and stand for extended periods.

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