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Hotel Front Desk Clerk
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Eatonton, United States The Lodge on Lake Oconee Full timeDescription We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You'll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you...
Hotel Front Desk Supervisor
2 months ago
The Lodge on Lake Oconee is looking for an experienced Front Desk Supervisor to lead our front office team as we transition to a fully renovated, branded, upscale, boutique hotel.
At a minimum, you must meet the criteria listed below to be considered for the position. If you do not meet all of the criteria you will not be considered for the position.
Compensation:$17 - $20 hourly
Responsibilities:- Working and running the front desk
- Training associates
- Maintaining and exceeding brand standards
- Implementing programs to enhance the guest experience as it relates to the front desk
- Ensuring that the hotels meets the brand's quality assurabce standards as it relates to the front desk
- Maintaining clear communications with both the housekeeping and maintenance departments
- Managing front desk supply inventories
- Other duties as determined by the General Manager
- At least three years of experience at the hotel front desk in a mid-scale or upscale brand
- At least one year of front desk supervisory experience
- A proven track record of establishing and maintaining above average guest experience scores
- The ability to implement and follow through on a comprehensive training program
- The ability to coach, counsel, and develop associates
The Lodge on Lake Oconee is a small, 80-room lakefront boutique hotel located in Eatonton, GA.
Please note that we will be completely renovating and re-branding this hotel in our transition to a mid to upper-scale boutique property.