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Hotel Front Desk Clerk

2 months ago

Alexandria, United States Holiday Inn Alexandria Downtown Full time
Job DescriptionJob DescriptionWe are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply nowCompensation:

$11 hourly

Responsibilities:
  • General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
  • Mitigate customer complaints as needed
  • Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
  • Work with the housekeeping staff to ensure rooms are ready for new guests
  • Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests
Qualifications:
  • Has previous experience or working knowledge of Microsoft Office and reservation management systems
  • Well-versed in taking telephone calls and handling stressful situations
  • High school diploma, GED, or equivalent
  • Displays impeccable interpersonal, time management, organizational skills, and customer service skills
  • At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
About Company

A family-owned franchise that provides a fun, fair, and safe work environment.


Looking for Great Smiling Faces


We are the place you want to work -- great pay with great benefits

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