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Chief Impact Officer

2 months ago

West Palm Beach, United States Boys & Girls Clubs of Palm Beach County Full time
Job DescriptionJob Description

Overview:

The Chief Impact Officer is a strategic leader responsible for the development, integration, and execution of services that support and enhance the effectiveness and impact of 20 Club site operations and programs on 9,000+ youth members across Palm Beach County. The Chief Impact Officer will lead a high-performing team, translating vision and strategy into operational plans and performance targets, developing leaders, and building collaboration across the organization, assuring alignment, coordination, and excellent execution. This executive team member will initiate strategic partnerships with external organizations and support positive relationships with corporate and advisory board members, professional staff, and donors. This team leader will report directly to the President & CEO and play a critical role along with other members of the executive team in advancing the organization's mission.

Key Responsibilities:

Strategic Leadership:

  • Develop and implement a comprehensive strategic plan for youth programs and Club operations that aligns with the organization's mission and goals. Ensure that the plan is regularly communicated to and embraced by all team members.
  • Collaborate with the President & CEO and the executive team to set organizational priorities and objectives.
  • Lead the implementation and delivery of operations, programs, services, and activities that facilitate the achievement of youth development outcomes through high-quality programming and experiences.
  • Lead initiatives to enhance the quality and impact of youth programs.

Program Management:

  • Oversee the VP of Programs in the design, implementation, and evaluation of all youth programs to ensure they are developmentally appropriate, culturally relevant, and meet the needs of diverse youth populations.
  • Collaborate with VP of Programs to develop and lead the implementation of best practices for youth development programming ensuring programs are evidence-based or promising practice.
  • Collaborate with the VP of Programs and Regional Operations Directors to standardize processes and procedures to ensure consistency and quality across all Club programs.
  • Collaborate with the VP of Programs to monitor program outcomes and use data to drive continuous improvement.
  • Collaborate with the VP of Programs and Regional Operation Directors to develop and implement best practices in Club program schedules and optimal use of facility capacity for programming implementation.
  • Support the rollout of new programs, ensuring that all operational logistics and program resources are in place for successful execution.

Club Operations:

  • Oversee the Regional Operation Directors in managing daily operations of 20 club sites, ensuring they are safe, welcoming, and well-maintained.
  • Collaborate with Regional Operations Directors, Executive Club Directors, and Club Directors, to develop, implement, and enforce policies and procedures to ensure the effective operation of all Club sites.
  • Collaborate with Regional Operation Directors and VP of Programs to develop and lead the implementation of best practices for Club operations including program execution and fidelity.
  • Collaborate with Regional Operations Directors to develop and oversee Club member recruitment strategies to attract and retain Club members, focusing on average daily attendance targets (school year and summer) and outreach efforts.
  • Collaborate with Regional Operations Directors to advise and review schedules and content of Club special events and parent meetings. Participate in these activities on an 'as needed' basis.
  • Ensure compliance with all regulatory requirements and organizational standards.

Team Leadership and Development:

  • Lead, mentor, and develop a high-performing team of Club operations and program staff.
  • Collaborate with Human Resources, VP of Programs, and Regional Operations Directors to ensure performance management 'best practices' are executed for all current and future team members including hiring, onboarding, annual performance reviews, professional development plans, training, and succession planning.
  • Foster a culture of collaboration, innovation, and accountability.
  • Promote regular and ongoing opportunities for all staff to give feedback on program operations.
  • In cooperation with Human Resources, approve actions for all department matters pertaining to staff discipline.
  • Schedule, plan, and lead team meetings held on an 'as needed' basis but no less than once per month.

Administration:

  • Serve on Corporate Board Safety Committee and support other Corporate Board Committees as assigned.
  • Work effectively and strategically collaborating with Administration, Finance & Accounting, Development, Human Resources, and Marketing & Communications.
  • Maintain/Update Operations Manual in collaboration with the CFO.
  • Follow all financial policies and procedures related to BGCPBC expenditures and purchases.
  • Community and Stakeholder Engagement:
  • Build a culture that nurtures positive, effective, collaborative partnerships with Club members, Club parents, and families.
  • Collaborate with Regional Operations Directors to support all Club Advisory Boards by providing new Board member onboarding, attending regular Board meetings, assisting with Board retreats, assisting in Board member recruitment, and being a liaison between boards and BGCPBC.
  • Build and maintain strong relationships with community partners, youth-serving organizations, schools, and stakeholders to support and enhance program delivery.
  • Represent BGCPBC at community events and key stakeholder meetings to advocate for youth programs and services.
  • Budget and Resource Management:
  • Ensure the continued financial viability of BGCPBC through sound fiscal management practices.
  • Work in collaboration with the CFO to develop and manage the budget for youth programs and Club operations, ensuring resources are allocated effectively and efficiently.
  • Assist in identifying and securing funding opportunities to support program growth and sustainability.
  • Evaluation and Reporting:
  • Collaborate with the VP of Programs and Regional Operations Directors in the management of data collecting, analysis, and reporting. Make recommendations for enhanced program tools, if necessary.
  • Collaborate with the VP of Programs to establish metrics for evaluating program success and impact.
  • Collaborate with the VP of Programs and Regional Operations Directors to prepare regular reports for the President & CEO, Board of Directors, Club staff, and other stakeholders on BGCPBC program and operations performance and outcomes.
  • Evaluate overall organizational effectiveness based on participation and achievement of stated goals (including KPIs); recommend and implement modifications to improve organizational performance, as appropriate.
  • Serve as lead in the execution of the non-financial Annual Report presented to Boys & Girls Clubs of America.

Safety:

  • Lead BGCPBC safety programming instituting best practices in operational execution.
  • Work with Director of Training & Safety Audits to develop BGCPBC Safety Plan for Clubs including the creation of an annual calendar that includes emergency drills, fire and active shooter training, safety inspections, etc.
  • Promote a culture of safety for both employees and members.
  • Manage and execute the Disaster Emergency Preparedness Plan for BGCPBC.
  • Collaborate with the HR Director and Regional Operation Directors to develop and execute best practices in the Incident Reporting process with an emphasis on Critical Incidents.
  • Facilities and Transportation Maintenance:
  • Manage the Director of Facilities & Transportation Maintenance in the development and execution of operational processes for all facilities, equipment, and grounds maintenance.
  • Manage the Director of Facilities & Transportation Maintenance in the development and execution of operational processes for all fleet staff and vehicle registrations, inspections, and maintenance.
  • Manage the Director of Facilities & Transportation Maintenance in the execution of special maintenance, renovation, and remodeling projects funded by BGCPBC supporters.
  • Other related duties as specified by the President & CEO

Qualifications:

  • Bachelor's degree in education, social work, public administration, or a related field; Master's degree preferred.
  • Minimum of 10 years of experience in youth program and operations management, nonprofit leadership, or a related field.
  • Proven track record of strategic planning and execution in a complex, multi-site organization.
  • Valid driver's license with safe driving record.

· Critical Core Competencies include:

o Mission-Focused: Catalyze others' commitment to Boys & Girls Clubs' mission to create real social change that leads to better lives for the youth and healthier communities. This passion for the mission drives their performance and professional motivations.

o Relationship-Oriented: Understands that people come before process and is astute in cultivating and managing relationships toward a common goal. Must possess leadership skills and team building skills, including negotiation, problem-solving, conflict management, disciplined rigorous decision-making skills, and delegation. Ability to build on an employment brand necessary to recruit and retain effective leadership.

o Collaborator: understands the roles and contributions of all sectors of the community and can mobilize resources (financial and human) through meaningful engagement. Ability to develop strategic alliances in the community and with other youth organizations.

o Results-Driven: Dedicated to shared and measurable goals for the common good; creating, resourcing, scaling, and leveraging strategies and innovations for broad investment and impact.

o Brand Steward: Steward of the brand and understands his/her role in growing and protecting the reputation and results of the greater network. Strong communication skills, both oral and written.

o Visionary: Confronts the complex realities of the environment and simultaneously maintains faith in a different and better future, providing purpose, direction, and motivation.

o Team-Builder: First ensures that the right people are in the right roles at the right times; fostering commitment, trust, and collaboration among multicultural staff and stakeholders.

o Outward Turning: Understands the dynamics of local, regional, and national environments, and works on an agenda rooted in the community's own perception of its needs and aspirations.

o Business Acumen: Possesses a high level of broad business and management skills and is effective at generating financial support for the organization. Ability to command the confidence and respect of stakeholders. Demonstrated ability to plan and implement effective operations and programs. Basic knowledge of asset management including financial resources and property. Knowledge to develop and implement plans for updating existing technology and resources.

o Network-Oriented: Values the power of networks; striving to leverage Boys & Girls Clubs' breadth of community presence, relationships, and strategy. Ability to establish and maintain effective working relationships with the Board members, staff, Club families, community groups, and other related agencies.

Physical Requirements/Work Environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

• The role may require occasional evening and weekend work, as well as being on-call for emergency situations.

• This position typically works in an office setting but requires frequent visits to various Club sites.

• Frequently required to sit; stand; walk; use hands and fingers; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear.

• Frequently lift and/or move up to 50 pounds.

• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.



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