Customer Service Representative
4 weeks ago
Our office is rapidly growing and we are looking to hire the right individual to fit right into our company. We are currently seeking to fulfill a full-time position. Our Customer Service Representative will be responsible to provide exceptional customer service to our current clients and new prospects, processing policy change requests, maintain knowledge of our products, and answer any questions our clients may have.
Insurance industry or office experience and knowledge is not required but would be a greater benefit relating to customers in the beginning for this position.
Benefits
Hourly Base Salary + Bonus Opportunities
Paid Time Off (PTO)
Dental Insurance
Mon-Fri Schedule
Hands on Training
Life Insurance
Retirement Plan
Career Growth Opportunities
Evenings Off
Responsibilities
- Handle all incoming claim calls from customers.
- Ask each customer for referrals and explain our referral program.
- Verify phone numbers, addresses and email addresses with each customer contact and update customer information.
- Return all phone messages promptly.
- Maintain knowledge of new products.
- Provide exceptional customer service.
- Be outstanding at relationship building.
Requirements
- Possess a genuine willingness to learn, be intuitive and resourceful and be coachable.
- Possess an upbeat, positive and enthusiastic attitude.
- Professional phone etiquette.
- Career minded vision.
- Excellent Spelling and Grammar skills.
- Great Customer Service Skills.
- Problem-Solving Capabilities.
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