Supervisor of Foreclosure and Bankruptcy

2 weeks ago


Jacksonville, United States Triad Financial Services, Inc. Full time
Job DescriptionJob Description

Essential Duties and Responsibilities

  • Manage case progression timeliness and accuracy to ensure compliance adherence.
  • Provide the staff with operational guidance, and one-on-one development meetings
  • Review and respond to audit exceptions and key performance results for timeliness, accuracy, and completeness of work, and ensure all regulatory compliance deadlines are met.
  • Hire, train, coach, discipline, and exit team members.
  • Regularly monitor and communicate status of files and maintain productivity levels through reporting tools.
  • Coordinating and providing direction to other external departments regarding loans active in Foreclosure and Bankruptcy
  • Prepare and validate legal documents for officer execution (complaints, affidavits, proof of claims, motions for relief, etc.)
  • Provide process assistance & guidance to Attorney Firms
  • Manage process flow to ensure staff provide figures timely and accurately to the attorney during the foreclosure/bankruptcy process (reinstatement, payoff, judgment, repayment plans, proof of claims, motions for relief, etc.)
  • Close files, retaining records in accordance with required retention periods.
  • Manage performance of the generic foreclosure, bankruptcy and loss mitigation mailboxes and opening the existing tasks for the Foreclosure, Bankruptcy & Loss Mitigation Teams.
  • Work with management to ensure systems are updated, tested, and audited to reflect modifications to policies and procedures.
  • Use expertise to analyze and resolve escalated foreclosure or bankruptcy related issues.
  • Coordinate with the attorney firms on contested/litigated loans active in foreclosure or bankruptcy legal actions.
  • Perform daily and monthly reconciliations.
  • Interpret and communicate work procedures and company policies to staff.
  • Manage the Staff’s performance level for processing Bankruptcy Trustee checks and incoming mail.
  • Manage department projects that encompass improvements and modifications to current processes, implementation of new processes, and skills training.
  • Perform other duties as assigned.


Education and/or Work Experience Required

  • Strong verbal and written communication skills, including ability to effectively communicate with internal and external customers.
  • High school diploma or equivalent required, along with a minimum of three years Foreclosure and Bankruptcy experience required, with at least three years in a supervisory/lead role.
  • Expert-level knowledge of mortgage foreclosures, defaults and bankruptcies, including overall process standards and requirements, supporting documents, terminology, compliance and regulatory requirements related to functional area(s) of expertise and supervision
  • Ability to work in an emotionally demanding role that requires patience and professionalism while interacting with consumers experiencing financial and emotional stress.
  • Highly organized and detail oriented; ability to work in a fast-paced, deadline-driven environment required.
  • Basic math skills required.
  • Proficiency with data entry, Microsoft Word, Excel and Outlook required.
  • Ethical, with a commitment to company values.
  • Works independently with low supervision of work
  • Applies sound judgment and thinks critically about downstream impact of changes on processes and systems that impact department and Company policies and protocols.
  • Hire, train, coach, discipline, and exit team members.


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