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Justice Information and Referral Specialist

2 months ago

Troy, United States Oakland Community Health Network Full time $20
Job DescriptionJob Description

Job Summary:

The Justice Information and Referral Specialist, and OCHN Justice Initiatives team member embedded in the Oakland County Jail, provides clerical, data, and information related technical support to the jail-based mental health program and related staff. The Specialist ensures efficient triaging and scheduling of referrals and on-going appointments, record keeping withing the Electronic Health Record and other data system, managing consent forms, and assisting with departmental inquiries.

Essential Functions:

  • Triages referrals and schedules initial / on-going appointments with the jail-based mental health medical staff.
  • Documents and updates information in electronic healthcare records.
  • Establish and maintain administrative procedures, files, and records.
  • Perform complex clerical assignments such as developing forms, establishing, and maintaining appropriate databases. Create reports as needed.
  • Answer phones and respond to general inquiries regarding departmental policies and procedures.
  • Obtain signatures from individuals within the jail as needed.
  • Time sensitive monitoring of individuals’ chart.
  • Handle KITES and hoarding forms regarding medication concerns from OCJ individuals
  • Assist medical staff/psychiatrists with technology issues, including assisting individuals in connecting via devices.
  • Track weekly discharge scripts and coordinate with medical staff and team coordinator for completion.
  • Demonstrate knowledge of Trauma Informed care principles, assisting individuals according to OCHN mission and values.
  • Work closely with other OCHN liaisons, who intersect with Justice partners pre and/or post release.
  • Attend required internal or external meetings.
  • Assist in data sharing efforts between OCHN and justice partners.
  • Additional duties, as assigned.

Job Requirements and Qualifications

Education:

  • High School Diploma or GED.
  • Preferred: Associate Degree in a mental health field, or business field.

Training Requirements (licenses, programs, or certificates):

  • Trauma training
  • Welle
  • CPI
  • First AID/CPR

Experience Requirements:

  • Minimum of four (4) years related clerical or technical support experience. Related
  • coursework at a business school, college or university may be substituted for up to two (2)
  • years’ experience.

Preferred Experience:

  • Experience in the public mental health system.

Job Specific Competencies/Skills:

  • Demonstrated high level of proficiency with Word, Excel, database, and other relevant software programs.
  • Demonstrated high level of interpersonal skills both in direct personal interactions and on the telephone.
  • Demonstrated high level of oral and written communication skills.
  • Demonstrated ability to handle a high volume of relatively complex assignments accurately and timely.
  • Demonstrated organizational skills needed to establish office procedures and maintain files and records.
  • Must have available means of transportation to and from OCHN and for required offsite meetings or site visits.
  • Ability to work independently, while functioning as a member of a larger team.

Knowledge Requirements:

  • Knowledge of the OCHN system, providers, eligibility criteria and community referral resources.

Oakland Community Health Network's Core Competencies:

  • Interacting with others in a way that gives them confidence in one’s intentions and those of the organization; demonstrating loyalty to the organization and its mission and values; maintaining social, ethical, and organizational norms; firmly adhering to codes of conduct and ethical principles. (Integrity/Building Trust)
  • Making customers and their needs a primary focus of one’s actions; developing and sustaining productive customer relationships, recognizing that the ultimate customer is the person served. (Customer Focus)
  • Actively identifying new areas for learning; regularly creating and taking advantage of learning opportunities; using newly gained knowledge and skill on the job and learning through their application. (Continuous Learning)
  • Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence in addition to consciously adopting organizational standards of excellence. (Work Standards)
  • Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message. (Communication)

Additional Information:

(Travel required, physical requirements, on-call schedules, etc.):

  • Must have available means of transportation to and from OCHN and for required offsite meetings or site visits.
  • Must be available for meetings and events which may occur outside of standard office hours.
  • Work performed primarily in an office environment.
  • Hybrid (onsite/remote) work schedule available.
  • The ideal candidate must be able to complete all physical requirements of the job with or without a reasonable accommodation.
  • Position is based primarily at the Oakland County Jail, 1201 N. Telegraph Pontiac MI 48340.


OCHN is committed to building a diverse team and fostering an inclusive and equitable culture. We are proud to be an equal opportunity employer that embraces and encourages our employees’ differences. This includes (but is not limited to) ability, age, color, family type, gender expression and identity, individual expression, medical conditions, national origin, pregnancy, race, religion, sexual orientation, veteran status, and all other diverse and wonderful characteristics.