Airport Restaurant General Manager

4 weeks ago

Chicago, United States Master Concessionair Full time
Job DescriptionJob Description

Looking for a General Manager to operate 1 location in Terminal 5 inside the Chicago O'Hare International Airport: Hampton Social

Dental, Health, 401(k), Quarterly bonuses, PTO

Location: Chicago O'Hare International Airport


Position Summary:  

  • An MCA General Manager is responsible for all day-to-day restaurant operations. This includes BOH and FOH hiring, manager/employee development and training, performance documentation, adequate staffing, adherence to all MCA policies and procedures, inventory, cost control, sanitation, safety, and responsibility for tracking revenues and cash accounts.  Responsible for ensuring the highest level of customer service throughout the operation. Being a role model/leader with the ability to solve problems, make informed decisions, and manage the workforce and time wisely to achieve maximum results.

Responsibilities:   

  • Ensures responsibility for daily opening and closings, including protocols and accurate documentation
  • Ensure a high level of customer service for all guests
  • Execute all MCA Operating Procedures and ensure that they are adhered to by all employees
  • Participation and contribution to management meetings
  • Lead and ensure pre-shift/post-shift meetings and communication with staff
  • Ensure that all subordinate management duties and assignments are performed according to MCA protocols and completed in a timely manner
  • Ensure that all deliveries are recorded and reconciled with original purchase orders
  • Ensure organization and freshness of stock, and oversee replacements as needed
  • Ensure the level of inventory per MCA standards and freshness, while adhering to budget
  • Complete and accurately place all required orders for the operation while monitoring weekly spending amounts so that they are in line with weekly targets/budgets
  • Ensure that an end-of-night report is completed to ensure the correct recording of all transactions
  • Ensure that all cash items are balanced and accounted for daily
  • Ensure cash handling of register, deposits, and safe funds
  • Identify strategies that lead to increased revenue, and lead and execute employee training and implementation
  • Ensure all transactions and voids are processed correctly
  • Ensure all cash payments are received, recorded and a receipt is provided to the customer
  • Ensure all locations are kept to a high level of cleanliness at all times
  • Ensure that all waste, store transfers, promotional stock, and breakages are documented
  • Ensure hiring the highest quality staff; ensure orientation, training, development, and performance management
  • Ensure adequate staffing for busy periods, and management / supervisory assistance as needed
  • Maintain weekly staff schedule ensuring fair distribution of hours to all staff, using the most cost-effective staffing, and adhering to staffing budget
  • Ensure that all staff is punctual and dressed in the correct uniform.
  • Develop managers/assistants to address staff training, development, and discipline, using MCA company standards and procedures
  • Ensure the recording of any injuries/illnesses/accidents that occur, no matter how minor, using correct accident reporting procedures
  • Ensure that menu / new product briefings are carried out regularly with all employees
  • Work closely, and communicate with the Director of Operations to always ensure a smooth operation
  • Coach, mentor, and develop the management skills of assistants and supervisors.  Document performance issues as needed
  • Ensure all work is carried out in compliance with Health & Safety regulations
  • Ensuring all management and staff are engaged in their work, and problems are dealt with in a humane, consistent, and professional manner
  • Oversee and ensure customer service per MCA/Brand standards
  • Deal with complaints from customers in an efficient and courteous manner
  • Deal with inquiries from customers in a courteous/professional manner
  • Address Mystery Shopper Reports in a prompt and effective manner
  • Responsible for ensuring all storerooms and loading areas are clean and always organized

Qualifications

  • Associate degree or equivalent in Hospitality, Business or Culinary Arts
  • Minimum 3 years of management experience, preferably in full-service restaurants
  • Knowledge of P&L as an asset
  • Working experience in operations budgeting and forecasting
  • Knowledge of marketing techniques and impact on business results
  • Experience in guest relations, negotiations, and complaint handling
  • Excellent verbal and written communication skills
  • Commitment to service of customers, staff, co-workers, and management
  • Demonstrated leadership ability; ability to lead by example
  • High integrity and honesty
  • High Work Ethic, passion, and commitment
  • Ability to work full-time hours to manage the operation, including weekdays, weekends, and holidays
  • Demonstrated coaching and development skills
  • Ability to train and delegate
  • Follow-through and dependability
  • Adherence and modeling of all MCA policies and procedures
  • Knowledge and commitment to safety and food sanitation
  • Health Department approved Food Handler Manager Certification
  • Willingness to undergo and Federal Background check

Powered by JazzHR

zlpstplcBT

  • Restaurant General Manager at Midway

    2 days ago

    Chicago, United States Hospitality Pro Search Full time

    Job Description Job Description Are you a seasoned food service professional with a passion for customer service? Do you have a proven track record of success in managing and motivating teams? If so, we have the perfect opportunity for you at Midway Airport. The Restaurant General Manager is responsible for establishing and maintaining guest service. The...

  • Restaurant General Manager at Midway

    7 days ago

    Chicago, United States Hospitality Pro Search Full time

    Job DescriptionJob DescriptionAre you a seasoned food service professional with a passion for customer service? Do you have a proven track record of success in managing and motivating teams? If so, we have the perfect opportunity for you at Midway Airport.The Restaurant General Manager is responsible for establishing and maintaining guest service. The...

  • Restaurant Manager

    3 weeks ago

    Chicago, United States Avli Restaurant Full time

    Job DescriptionJob DescriptionAvli is looking for a Restaurant Manager for our Lincoln Park location!SummaryAvli Restaurants are creative Greek, where tradition meets contemporary elegance and guests experience our core philosophies of Philoxenia (hospitality), Kefi (joy), and Meraki (passion).We welcome you in to live and enjoy life through our classic and...

  • Restaurant Manager

    3 weeks ago

    Chicago, United States Avli Restaurant Full time

    Job DescriptionJob DescriptionAvli is looking for a Restaurant Manager for our Lakeshore East location!SummaryAvli Restaurants are creative Greek, where tradition meets contemporary elegance and guests experience our core philosophies of Philoxenia (hospitality), Kefi (joy), and Meraki (passion).We welcome you in to live and enjoy life through our classic...

  • Restaurant Manager

    3 weeks ago

    Chicago, United States Avli Restaurant Full time

    Avli is looking for a Restaurant Manager for our Lakeshore East location!SummaryAvli Restaurants are creative Greek, where tradition meets contemporary elegance and guests experience our core philosophies of Philoxenia (hospitality), Kefi (joy), and Meraki (passion).We welcome you in to live and enjoy life through our classic and contemporary Greek dishes,...

  • Restaurant Manager

    1 week ago

    Chicago, United States Avli Restaurant Full time

    Job DescriptionJob DescriptionAvli is looking for a Restaurant Manager for our Lincoln Park location!SummaryAvli Restaurants are creative Greek, where tradition meets contemporary elegance and guests experience our core philosophies of Philoxenia (hospitality), Kefi (joy), and Meraki (passion).We welcome you in to live and enjoy life through our classic and...

  • Restaurant Manager

    1 week ago

    Chicago, United States Avli Restaurant Full time

    Avli is looking for a Restaurant Manager for our Lakeshore East location!SummaryAvli Restaurants are creative Greek, where tradition meets contemporary elegance and guests experience our core philosophies of Philoxenia (hospitality), Kefi (joy), and Meraki (passion).We welcome you in to live and enjoy life through our classic and contemporary Greek dishes,...

  • Restaurant Manager

    1 week ago

    Chicago, United States Avli Restaurant Full time

    Job DescriptionJob DescriptionAvli is looking for a Restaurant Manager for our Lakeshore East location!SummaryAvli Restaurants are creative Greek, where tradition meets contemporary elegance and guests experience our core philosophies of Philoxenia (hospitality), Kefi (joy), and Meraki (passion).We welcome you in to live and enjoy life through our classic...

  • Work at O'hare Airport!

    13 hours ago

    Chicago, United States Prospect Airport Services Full time

    _We are currently hiring!_ - _Cargo Agents_ - _Baggage Service Agents _ - **Cargo Agents**_ **Salary**: $18.00 per hour **Cargo Agents are responsible for the following essential functions** - Issue air freight bookings and keep track of the shipments - Expedite freight transportation documents - Data entry of bookings information and keep the system...

  • General Manager

    3 weeks ago

    Chicago, United States Air General Inc. Full time

    Air General, a national cargo handling company, is seeking a General Manager for our O'Hare International Airport operation. Requirements include domestic and international air cargo knowledge and experience, with a focus on customer service. Customer service and warehouse duties include documentation, data entry, warehouse cargo/mail handling, loading and...

  • Restaurant Manager

    4 weeks ago

    Chicago, United States Gibsons Restaurant Group Full time

    Position Summary: The position of Restaurant Manager is responsible for ensuring the successful delivery of the Gibsons Restaurant Group’s philosophy, which is based upon four distinct core beliefs: Hospitality, Quality,Value and Family. This includes recruiting, leading and developing people to execute the restaurant’s philosophy; fostering a...

  • Restaurant Manager

    1 week ago

    Chicago, United States Gibsons Restaurant Group Full time

    Position Summary: The position of Restaurant Manager is responsible for ensuring the successful delivery of the Gibsons Restaurant Group’s philosophy, which is based upon four distinct core beliefs: Hospitality, Quality,Value and Family. This includes recruiting, leading and developing people to execute the restaurant’s philosophy; fostering a...

  • Restaurant General Manager

    1 week ago

    Chicago, United States South-SIDE! Hospitality Restaurant Group Full time

    Hot Chi Chicken General Manager Hot Chi is hip-hop-loving, instagram-forward, fun-loving gang that works hard and gets busy making Chicago-style, Nashville Hot Chicken with a Middle Eastern flair. Being a young company in our second year of business, we're looking to grow and make Hot Chi the best fried chicken spot to hit Chicago. We're hiring a General...

  • General Manager

    1 week ago

    Chicago, United States Wingstop Restaurant Full time

    _**YOUR FLAVOR IS CALLING**_ We're looking for a Restaurant General Manager, who bring their passion and flavor The Wingstop Way. - **ABOUT US**_ Since 1994, Wingstop has been serving the ultimate buffalo-style chicken wings and providing a superior guest experience at an exceptional value, every day. As one of the fastest-growing restaurant concepts and...

  • Restaurant General Manager

    3 weeks ago

    Chicago, United States Sonesta International Hotels Corporation Full time

    The Restaurant General Manager will manage the 312 Restaurant, an Italian upscale restaurant at The Allegro Royal Sonesta Chicago. The ideal candidate will have experience managing Italina upscale/fine dining restaurant. Job Description. Essential Du Restaurant, General Manager, Manager, Forecasting, Hotel

  • Restaurant General Manager

    1 week ago

    Chicago, United States Sonesta International Hotels Corporation Full time

    The Restaurant General Manager will manage the 312 Restaurant, an Italian upscale restaurant at The Allegro Royal Sonesta Chicago. The ideal candidate will have experience managing Italina upscale/fine dining restaurant. Job Description. Essential Du Restaurant, General Manager, Manager, Forecasting, Hotel

  • Restaurant General Manager

    3 weeks ago

    Chicago, United States South-SIDE! Hospitality Restaurant Group Full time

    Job DescriptionJob DescriptionHot Chi Chicken General ManagerHot Chi is hip-hop-loving, instagram-forward, fun-loving gang that works hard and gets busy making Chicago-style, Nashville Hot Chicken with a Middle Eastern flair. Being a young company in our second year of business, we're looking to grow and make Hot Chi the best fried chicken spot to hit...

  • Restaurant General Manager

    1 week ago

    Chicago, United States South-SIDE! Hospitality Restaurant Group Full time

    Job DescriptionJob DescriptionHot Chi Chicken General ManagerHot Chi is hip-hop-loving, instagram-forward, fun-loving gang that works hard and gets busy making Chicago-style, Nashville Hot Chicken with a Middle Eastern flair. Being a young company in our second year of business, we're looking to grow and make Hot Chi the best fried chicken spot to hit...

  • Restaurant General Manager

    3 weeks ago

    Chicago, United States Gecko Hospitality Full time

    The Restaurant General Manager will supervise every facet of restaurant operations, will ensure exceptional guest service meeting or exceeding expectations, and will make certain the restaurant is appropriately staffed to satisfy the guest's needs. T General Manager, Restaurant, Manager, Staffing

  • Restaurant General Manager

    3 weeks ago

    Chicago, United States Goodwin Recruiting Full time

    Seeking a General Manager for a well established restaurant group. Must have a passion for exceeding guest expectations. If you have the ability to lead our restaurant and team in a productive and positive direction, we want to meet you! General Mana General Manager, Restaurant, Manager, Staffing