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F&B Manager

4 months ago

Saint Helena, United States Meadowood Resort LLC Full time
Job DescriptionJob DescriptionAt Meadowood, gracious hospitality defines the style of service and timeless, natural beauty, the sense of place. A rich company culture inspires staff to achieve the highest service standards in hospitality.

Position Summary

The Food and Beverage Manager will play a foundational role in the different F&B venues such as Forum, In room Dinning and The Terrace Cafe. In addition to their official duties, the F&B Manager should be an active and visible member of the greater Napa Valley hospitality community.

Position Responsibilities & Work Activities
  • Work with the chefs to create synergy between culinary, wine and cocktail programs.
  • Work on the floor three nights a week or as needed. Weekends will be required.
  • Manage and educate floor staff on product knowledge and service standards.
  • Provide intensive and ongoing staff training.
  • Help with monthly inventory surveys and general inventory management.
  • Set an example and provide exceptional guest service experience in all situations.

Guest Satisfaction

  • Ensure guest satisfaction by maintaining the highest level of service and wine & cuisine offerings.
  • Address guests having negative experiences while on-site, ensuring that guests leave pleased with their overall experience.
  • Ensure individualized attention to all guests by keeping current with daily house counts, arrivals/departures, VIPs, and in-house group activities, locations, and times.
  • Facilitate individualized attention to all guests by the maintenance of guest history in the V1 database ensuring that F&B staff log individual guest preferences into guest records and utilize this information when interacting with guests.

Financial

  • Help the Director of Food & Beverage oversee the development of the annual budgets including average checks (food, liquor/beer, and wine), cover counts and meal period, labor/payroll (staffing guide), food costs, cost of sale, percentages, and other related expenses.
  • Review food and beverage sales daily, resolving discrepancies with accounting.
  • Monitor food and beverage pricing to ensure that it is within concept and within budget parameters.
  • Maintain labor and associated costs within budgeted parameters.
  • Manage payroll through a strict review of staff schedules on a weekly basis to ensure that they are in accordance with anticipated business demands.
  • Review regularly and establish all pricing including such items as rental fees, corkage charges, etc.
  • Work with key members of the Executive Team on marketing plan, including special events, wine dinners, holiday offerings and Member programming.

Staff Management & Development

  • Foster and promote a cooperative working climate, maximizing productivity and ensuring staff morale is high.
  • Oversee the hiring of front and back-of-house staff, interviewing all candidates being considered for hire to ensure cultural and experiential fit into the division.
  • Develop and implement cross-training so that staff are knowledgeable, experienced, and interchangeable across food and beverage venues.
  • Develop and implement incentive programs that motivate fellow managers to perform at an exceptional level.
  • Prioritize, organize, and delegate work assignments for direct reports, following up as appropriate to achieve desired results.
  • Manage the performance of direct reports with consistent coaching, training, and performance reviews.
  • Implement professional development plans for food and beverage staff.
  • Handle disciplinary situations and counsel staff members according to Meadowood standards as established through Human Resources.

Standards Development & Maintenance

  • Maintain complete knowledge and strictly abide by local, state, and federal liquor regulations, particularly those prohibiting service to minors and intoxicated persons.
  • Monitor staff performance in all phases of service standards and job functions, ensuring that all procedures are carried out regarding established standards.
  • Inspect all aspects of the operation, ensuring compliance with standards of cleanliness and order; communicate any deficiencies directly to respective personnel to rectify as appropriate.
  • Ensure all staff grooming and attire standards are always adhered to.
  • Maintain all policies and procedures as detailed in the Staff Handbook
  • Ensure that all staff have updated Food Handlers Permits and TIPs training.

Attributes

  • Strong knowledge of food, wine and cocktail products.
  • Familiarity with food, beverage and labor cost controls
  • Ability to write clearly and speak Standard English in a clear, coherent, highly professional manner.
  • Ability to speak basic Spanish is highly desirable.
  • Ability to perform basic mathematical skills (addition, subtraction, multiplication, division) including fractions and percentages for all operations.
  • Ability to forecast and create a budget; analyze the results of current operations against the budget.
  • Ability to think clearly, logically, and creatively.
  • Ability to analyze and resolve problems by exercising sound judgment.
  • Working knowledge of local, state, and federal liquor regulations.
  • Working knowledge of the State of California Wage and Hour laws.
  • Working knowledge of Forbes Travel Guide and its standards.
Experience Requirements
  • Minimum 5 years' management experience in the restaurant industry.
  • Certification in alcohol awareness program, i.e., TIPS, RBS.
  • Fully functional with Windows, including use of MS Teams, Word, Outlook, Access, and Excel.

Physical Requirements

  • Able to work in a variety of locations including sitting in an office environment and standing in a restaurant environment.
  • Able to endure abundant physical movements in carrying out job duties of all functions.
  • Able to exert physical effort in transporting equipment and wares.
  • Able to ascend and descend stairs.

Benefits:

  • Medical, dental & vision insurance
  • 401K w/matching contribution
  • Life insurance
  • Pet insurance
  • Referral program
  • Employee Meals
  • Dinning Discounts
  • Wine classes
  • On-site parking


Meadowood is proud to be an Equal Opportunity Employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Meadowood is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. Please let us know if you need any assistance or accommodations due to a disability.