Innkeeper

Job DescriptionJob DescriptionThe Glasbern Inn is the Lehigh Valleys premier destination for a peaceful getaway. Beautifully integrated onto 150 rustic acres, Glasbern has been creating memories for guests for nearly 40 years.


As one of the first and last impressions that our guests experience at Glasbern it is imperative that our Innkeepers exude professionality, enthusiasm, and authentic service. The Innkeeper is responsible for providing quality guest service that include registration and check-out, reservations, PBX operations, problem solving, mail and message service and restaurant service.


JOB DUTIES AND RESPONSIBILITIES

Greets guests as they arrive, focusing on personal recognition in a warm and authentic manner

Reviews arrival list daily and assists in preparing and assembling welcome amenities

Answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed

Responsible for issued bank - count bank at beginning and end of shift

Ensure that all cash drops are done in accordance with proper cash handling procedures and report all cash over/ shorts to management

Maintains front desk area to be clean and organized

Assisting with lobby activation as needed

Assists with food and beverage services as needed

Utilize proper procedures when handling guest PPI data

Understands the key points to communicate for the guest arrival experience

Follows through and feels ownership of guest requests

Resolves guest complaints in a professional and efficient manner

Other duties as assigned

EDUCATION AND EXPERIENCE

Prior Customer Service Experience

High School Diploma/GED

KNOWLEDGE, SKILLS AND ABILITIES

Basic computer skills

Ability to communicate effectively verbally and in writing

Ability to exceed expectations of guests and team members

Excellent time management skills

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