![INTEGRILOGIC CORPORATION](https://media.trabajo.org/img/noimg.jpg)
Desktop and Cloud Services Tech Support
4 weeks ago
- 401(k) matching
- Competitive salary
- Dental insurance
- Donation matching
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
InTegriLogic Corp. is a fast-growing IT Services company based in Tucson, AZ providing IT services to clients across 10 states. Our primary focus is in the healthcare industry where we provide everything from general help desk support to EMR Implementation and Network Design and Setup.
We are looking for a Desktop & Cloud Services Service Desk Technician to provide on-site and remote support for our clients. If you are passionate about helping others and about learning new things and you have a strong desire to advance your career, this is the opportunity for you
Qualifications:
A history of providing phenomenal service to customers
Passion for learning new technology
Ability to communicate effectively with both technical and non-technical customers
Self-driven with high levels of personal responsibility
Ability to keep cool and collected when dealing with critical issues
High sense of urgency
Attention to detail
Professional and Polite
Outstanding problem solving and critical thinking skills
Excellent interpersonal, written, and oral communication skills
Type at least 30 to 40 words per minute
2+ years' experience configuring and repairing Microsoft Windows-based computers including:
o Windows Desktop Operating Systems from Windows 7 to most current version
o Windows Server Operating Systems from Windows Server 2008 to most current version
o Office versions from Office 2010 to most current version
o Basic experience with Microsoft Active Directory Users & Computers
Additional desired qualifications:
A+ Technical Certification or equivalent experience required
Experience with ConnectWise suite of management tools
Networking equipment configuration from such vendors as Cisco, SonicWall, and Ruckus
Responsibilities:
Provide remote and on-site technical support for our clients
Watch for and identify things that can be improved for our clients through training, hardware, or software
Provide user account support in Microsoft Active Directory
Configure, service, and repair Windows-based computers
Configure networking, hardware, and software
Troubleshoot and resolve networking, hardware, and software issues
Printer troubleshooting and configuration
Complete documentation in our ticketing system in the time frame required, including accurate time spent on resolving client issues
Maintain IT-related asset inventory for clients
Serving as primary contact for 3rd party vendors
Maintain high level of customer satisfaction
Adhere to quality standards set by company
Represent company in a professional and ethical manner
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