Martha & Mary is seeking a full time Lead Receptionist for our Poulsbo location.

Martha and Mary has been caring for children, seniors and families in Greater Kitsap for 128 years. Offering exceptional care that feels like family, we provide a wide continuum of care services for life's transitions, including skilled nursing, rehab, home care, care management and long term care, plus affordable senior housing options and outstanding early learning programs for children. As a non-profit, faith-based organization, we are keenly dedicated to delivering high quality, compassionate care requiring highly capable employees with warm hearts. Whether you are just beginning your career or looking to enhance your skill set, by joining our mission of caring you can expect to make a real difference in the lives of those we serve.

Wage: $19.50- $21.21/hr. based off years of applicable experience

Duties and Responsibilities

Job Specific

• Answer and direct all calls coming into the facility's main switchboard
• High traffic, highly visible area – ability to multi-task and maintain composure under stressful situations
• Greet, assist and direct all visitors and residents within the facility
• Complete payroll for the receptionist team
• Manage scheduling of the receptionist team to ensure adequate coverage during open hours
• Support, communicate with, & lead receptionist team in a positive manner
• Process incoming/outgoing US Mail for pickup/delivery to the Poulsbo Post Office; distribute incoming resident mail and staff mail to unit mail folders and staff mail folders at reception area
• Assemble admission packets
• Maintain a clean and welcoming lobby area
• Duties may also involve visitor screening and evaluation in certain health environments or situations such as during an infectious outbreak
• Know the established proper procedures for fire drills and will notify security vendors and/or staff of any problems
• Maintain the facility’s resident trust account cash box and tracking spreadsheet, requesting replenishment when needed
• Manage and maintain the facility’s petty cash box and tracking spreadsheet, requesting replenishment when needed
• Distribute employee payroll checks with discretion when necessary along with employee notices when appropriate
• Assist in scheduling (i.e., visitor or management scheduling when directed) and/or reserving company vehicles and/or various common areas throughout the facility (i.e., Chapel, classroom, conference rooms, etc.).
• Assist in the coordination of employee and resident special events throughout the facility
• Perform copy jobs as requested and maintain resident admission packets and informational tour packets for facility
• Perform as a resource center for facility and assist all departments and/or nursing units as requested in preparation of mailings, packets, forms and/or resident specific services
• Assist in the delivery of packages, flowers, newspapers, etc. to residents and staff as needed from the front desk
• Distribute as necessary employment applications, class application forms and provide general information on job opportunities and nursing assistant class
• Receiver of payments for resident accounts, donations and other miscellaneous payments
• Other clerical duties related that may or may not be related to mail distribution.
• Assist with any other clerical duties as assigned.

General

• Dependable – reports for work on time, performs work conscientiously and is willing to follow instructions.
• Attitude – positively approaches works, is flexible, encourages others, is eager to learn.
• Compassion – demonstrates caring for customers and employees, treats others with kindness, exhibits patience, is thoughtful of others.
• Initiative – self-starter who displays enthusiasm, resourcefulness, creativity, leads others to focus on helping.
• Loyalty – communicates thoughtfully and promptly, positively supports leadership, honest, open, trustworthy and committed
• Willingness – participates on committees, attends Unit and All-Staff meetings, accepts work on other Units or areas as needed, attends/participates in community events sponsored by Martha & Mary, puts needs of Martha & Mary ahead of personal interest
• Code of Conduct – adheres to Martha & Mary Principles and Standards of Conduct as detailed in the Employee Handbook regarding Confidentiality, Communicating Vital Information, Documentation, Information Systems, Rumors and Gossip, Tips and Gratuities, Compliance with Laws, Weapons, and Ethical Conduct, No Triangulation
• Learning – Attends all mandatory in-services, continually increases professional knowledge
• Resident-Centered Culture – actively participates in resident-centered culture by focusing on resident needs (such as helping in the dining room, transporting residents, etc.).

Required Qualifications

Education: High school diploma or GED required

Experience: Previous experience in a supervisory receptionist role is preferred. Experience with computers, answering and transferring phone calls, using a copier, calculator, and laminator is required.

Benefits:

Martha & Mary offers fair wages, competitive benefits and supportive work environments, where we become friends and family. We invite you to apply and become a part of one of Kitsap County's largest not-for profit employers. The following benefits/compensation are offered at Martha & Mary.

• Paid Time Off (PTO) is accrued at varying rates depending on length of employment. Accrual rates begin at 5.32 hours per month based on a 40-hour workweek. These accruals include the required sick leave per Washington State’s Paid Sick Leave Law
• 40% discount on child care services while working
• Comprehensive benefit package after 60 days to include medical, dental, vision and life insurance options.
• Career advancement opportunities across multiple sites and departments
• 403(b) Retirement Savings Plan is available immediately upon hire
• 5 Paid Holidays
• Employee Assistance and Counseling for life’s challenges outside of the workplace
• Cell phone, Health Club and Auto service discounts
• And much more

Martha & Mary employee benefits and wages offered are reviewed annually and are intended to be fair, beneficial and competitive in today’s market whether just entering our workforce or nearing retirement. Benefit offerings are based on employment status. Salary ranges, benefits and other compensation are subject to change.

Martha & Mary is an equal opportunity employer.