Customer Service Associate

3 weeks ago

Saint Ann, United States eShipping, LLC Full time
Job DescriptionJob DescriptionAbout eShipping

Founded in 2004, eShipping is an asset-light, technology-enabled third-party logistics company headquartered in Kansas City, Missouri. We provide comprehensive managed transportation and logistics solutions across our clients' entire distribution chains, with a focus on small and medium-sized enterprises. Our core services include domestic and international transportation management across LTL, TL, Parcel, third-party Warehousing and Distribution, and TMS technology. Our primary focus is people development. eShipping is made up of quality people, striving to maximize our unique potential for the benefit of ourselves, our families, our colleagues, and our communities. We operate under the philosophy that the more we drive our hearts towards a bigger purpose beyond ourselves and our business, the better we will serve all with whom we come in contact. We believe in creating a life lived well and are inspired by the notion that how you get there matters.

Position Summary

eShipping is looking to add a Customer Service Associate to our St. Louis area office This individual's primary duty is tracking and tracing of shipments for our customers. The Customer Service Associate will also schedule appointments, update shipment status information and customer quotes, and enter data into our systems, working closely with customers and other operations departments to provide resolutions as needed. The use of several different programs and systems is required, so a quick learner with the ability to multi-task and adapt will excel in this role. There is the possibility of special projects assigned by leadership. This team works from the office four days per week, with one work-from-home day.

Essential Duties and Responsibilities

Duties include but are not limited to the following:

• Track and trace shipments

• Update shipment status information

• Update customer quotes in our system

• Data entry of full truckload information

• Schedule appointments

• Regular special projects as assigned by leadership

• Work with customers or other operations departments as needed to provide resolutions.

• Other administrative duties as assigned

Required Skills and Abilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Ability to work independently while balancing appropriate collaboration with leadership oversight

• Excellent customer service, time management, and prioritization skills

• Excellent oral and written communication skills in person and via phone

• Able to utilize sound, independent judgment and make responsible decisions and recommendations.

• Excellent follow-through and detail orientation

• Able to effectively utilize computer programs including Word and Excel and TMS system

• Ability to work with a variety of people and personality styles

• Able to work within a climate controlled, fast-paced team environment, performing primarily sedentary work requiring sitting at a computer terminal for long periods of time; maintaining standard office hours and working overtime as necessary to meet customer needs

• Strong ability to persuade and positively influence others

Minimum Education and Experience

• Bachelor’s degree or equivalent experience

Physical Demands and Work Environment

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. This description reflects management’s assignment of essential functions; it does not proscribe or restrict the tasks that may be assigned.

• Physical Demands: While performing the duties of this job, the employee is regularly required to remain in a stationary position for at least 50% of the time. The employee needs to occasionally move about inside the office to access file cabinets, office machinery, etc. The general level of physical activity would be defined as sedentary. The employee is regularly required to operate a computer and other office productivity machinery, such as a calculator, telephone, copy machine, and printer. Some movements of the hands, arms, and wrists may involve repetitive motions. Specific vision abilities required by this job include the ability to detect, determine, perceive, identify, recognize, judge, observe, inspect, estimate, and assess various activities and surroundings.

• Cognitive/Mental Requirements: While performing the duties of this job, the employee is regularly required to comprehend and use basic language, either written or spoken, to communicate simple and complex information, ideas, and information. The employee is also required to use logic to define problems, collect information, establish facts, draw valid conclusions, interpret information, and deal with abstract variables for unique or unfamiliar situations. The employee must use problem-solving skills to formulate and apply appropriate courses of action for routine or familiar situations. The employee may be required to perform numerical operations including basic counting, adding, subtracting, multiplying, and dividing or more complex quantitative calculations.

• Work Environment: While performing the duties of this job, the employee is inside a central heat and air-conditioned office building. The noise level in the work environment is minimal.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of an employee. Duties, responsibilities, and activities may change at any time with or without notice.

eShipping LLC is an equal opportunity employer.

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