Quality Assurance Technician

1 week ago

Port Saint Lucie, United States Blue Stream Fiber Full time
Job DescriptionJob Description

Job Title: Quality Assurance Technician

Reports to: Quality Assurance Supervisor

FLSA Status: Non-Exempt

Department: Field Operations

Location: Port St. Lucie

About our company


Blue Stream Fiber provides all customers, including residents, HOAs, COAs, developers, and businesses with the most advanced broadband, television, and voice products all over 100% gigabit-capable networks. With a 45-year history of providing customers with local and high-touch customer service and world-class future-proof technology, Blue Stream Fiber has become a trusted telecommunications partner throughout Florida.


Our Mission Statement:


We earn the trust of communities to provide their essential connection to the world, Internet Service. Using our service will improve our customers’ daily experience, because for once, they will have Internet, TV and Phone that just works right every day and is backed by a team that cares.


Our Vision Statement:


To push the bar higher each day, to never stop listening to our customers and to provide a service that is clearly better than anyone else.


Why work for us:


  • Industry leader for over 45 years.
  • Great culture and support team.
  • Dynamic and collaborative team environment.
  • Eligibility to enroll in medical benefits after one month, as well as 401K plan.
  • PTO & Paid Holidays.
  • Strong company commitment to community outreach initiatives.
  • Recipient of multiple industry awards, including Best Places to Work, Innovation, Leadership and Readers’ choice.


About the role:


As a Field Quality Assurance Technician, you will play a crucial role in ensuring the quality and reliability of our products or services in the field. You will work closely with cross-functional teams to identify and resolve quality-related issues, conduct inspections, and implement quality improvement initiatives. Your primary responsibility will be to perform field inspections and tests, collect data, and collaborate with internal teams to continuously enhance our quality standards.


Responsibilities for this role:

  • Field Inspections: Conduct on-site inspections and audits at various locations to assess the quality of products, services, or processes.
  • Data collection: Accurately record data, observations and test results during field inspections and report findings to QA and Operations leadership as needed.
  • Issue Identification: Identify and document quality issues, defects or non-conformities and collaborate with relevant teams to investigate root causes.
  • Compliance: Ensure that products, services and processes adhere to industry standards, regulatory requirements and company policies.
  • Quality Improvement: Assist in the development and implementation of corrective and preventive actions to address quality issues.
  • Remote Inspections: When needed, remote quality checks must be performed to evaluate and assess the quality of products and services.
  • Reporting: Prepare regular reports on quality performance metrics, trends and areas for improvement.
  • Documentation: Maintain detailed records and documentation related to all inspections (field and remote).
  • Customer Interaction: Interact with customers and clients to gather feedback, address concerns and ensure their satisfaction with products or service quality.
  • Collaboration: Collaborate with cross-functional teams, including engineering, technical operations, account management and construction to resolve quality related issues and drive continuous improvement.
  • Meetings: Attend all department meetings as scheduled.
  • Training: Attend quarterly, mandatory training.


Requirements for this role:


  • 4 years of network construction management experience in the fiber optic or cable TV industry
  • Experience working across departments to foster strong working relationships between teams.
  • Knowledge of Fiber and Coaxial network construction techniques
  • Knowledge of underground and aerial network construction
  • Ability to prioritize and organize effectively.
  • Ability to handle multiple projects and tasks.
  • Ability to manage emergencies and rapidly changing priorities, and to effectively direct the work activities of others under all work conditions.
  • Ability to supervise and motivate others.
  • Familiarity and compliance with safety standards
  • Ability to work independently.
  • Ability to read general to complex system layouts from blueprints.
  • Knowledge of basic mathematics and electronics
  • Knowledge of National Electric Code and National Electrical Safety Code.


Additional Responsibilities:


The key responsibilities of a Quality Assurance Technician comprise of:

  • Ensure that products adhere to quality standards.
  • Performing detailed and recorded inspections of products and services to ensure compliance with industry and company standards.
  • Provide guidance to field personnel and other stakeholders to promote a culture of quality and compliance.

General Qualifications:

  • Ability to read and write in English. The ability to read and write in Spanish a plus.
  • Computer Skills - Contact Management Systems, Spreadsheet Software, and Word Processing (Microsoft Office) Software, Data Entry, and Order Processing Systems.
  • 2-3 years of technical experience.
  • Experience on phone calls, chats, & emails
  • Excellent customer service skills. Strong team building and motivational skills. Strong organizational, analytical, oral, and written communications skills.
  • A thorough understanding of company policies to ensure compliance and consistent application.
  • Up-to-date knowledge of technological developments within the industry.
  • Ability to identify and solve problems efficiently and creatively, taking the initiative to develop new solutions when warranted.
  • Collaborative – Teamwork, Proactive knowledge sharing, Constructive Conflict.
  • Travel is required.

Additional Job Considerations:

  • Regularly required to communicate with others, speaking and listening.
  • Frequently required to sit, stand, bend at the knees and waist, and walk.
  • Required to use hands to type, handle objects and paperwork.
  • Required to use close vision and be able to focus.

Blue Stream Fiber is an affirmative action and equal opportunity employer, our team has a wide range of backgrounds and experiences, and we value:

  • Accountability
  • Innovation
  • Teamwork
  • Diversity & Inclusion
  • Dependability
  • Integrity

We welcome new perspectives and affirm that all employment decisions are made without regard to race, color, ancestry, religion, national origin, age, familial or marital state, sex, sexual orientation, disability, veteran status, or any other classification protected by federal, state, or local law.



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