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Customer Service Representative

4 months ago

Macungie, United States Tom Bartholomew - State Farm Agent Full time
Job DescriptionJob DescriptionBenefits:
  • 401(k)
  • Competitive salary
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development

ROLE DESCRIPTION:
As a customer service representative with my State Farm Office in Macungie, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:
  • Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
  • Use a customer-focused, needs-based review process to educate customers about insurance options.
  • Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.
  • We are a fast-paced Agency with deep relationships with our customers, so your ability to mutli-task and establish relationships with existing clientele is critical.
  • Our customers have come to expect superior customer service and that is a cornerstone of our success. Your ability to adapt and thrive in that culture is a personality trait I am looking for
QUALIFICATIONS:
  • Dedicated to customer service
  • Able to effectively relate to a customer, answer their questions, and anticipate their needs.
  • Excellent communication skills to assist customers and coordinate with other agency team members
  • Proactive in problem-solving
  • Currently licensed Indvidual or ability to obtain Property and Causality, Life Accident and Health Licenses required.
BENEFITS:
  • Hourly pay
  • Growth potential/Opportunity for advancement within my office
  • Paid time off (vacation and personal/sick days)
  • Health benefits
  • Valuable career-building experience