Sports Betting Concierge

Job DescriptionJob Description
DESCRIPTION:
The Sports Betting Concierge is responsible for retail operations in the Sportsbook in conjunction with the Senior Sports Betting Concierge to ensure an enjoyable environment for all Guests and staff. The Sports Betting Concierge will be responsible for ensuring high levels of customer service by identifying Guest needs, properly explaining the products offered, taking the Guests Sportsbook wagers and to ensure the Guests are impressed with the professionalism of the Sportsbook. They are to add to the exceptional experience for each Guest.
RESPONSIBILITIES:

• Welcome all clients in a professional manner with a professional appearance.

Shall be required to read, implement, and adhere to all NWCR Policies and Procedures, LVD Gaming Ordinance, Tribal/State Gaming Compact, NIGC Minimum Internal Control Standards, Indian Gaming Regulatory Act, LVD Tribal Internal Control Standards, Title 31 Minimum Internal Control Standards, NWCR Casino Employee Handbook, Sports Betting Department Policy and Procedure Manual.

• Accurately process a high quantity of small and large denomination client transactions including placing sports wagers.
• Experience in gaming or relevant high volume cash handling
• Answer any client questions relating to sports betting or the Sportsbook mobile app.
• Maintain a clean and safe work environment.
• Environment control, including TV & audio management ensuring customer satisfaction.
• Effectively handle guest concerns and appropriately escalate to supervisor when necessary.
• Strict adherence to all policies and procedures.
• Must follow all safety policies and procedures.
• To remain in compliance with Casino Regulatory policies and procedures, employees are required to attend all necessary meetings and trainings facilitated by Management.

Other duties as assigned.

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