Warranty Administrator
4 weeks ago
Job Summary:
Responsible for overall warranty operations of the branch
Responsibilities:
• Develops proper warranty procedures in accordance with manufacturer guidelines
• Provides warranty policy training to appropriate branch employees and customers in conjunction with manufacturer representatives
• Evaluates and tracks the warranty services offered and performed
• Provides extended warranty data and pricing to sales department in accordance with manufacturer guidelines
• Ensures warranty literature and reference material is current and distributes information to appropriate branch employees
• Prepares reports, initiates warranty campaigns and other campaigns designed to maintain and increase the profitability of the service department
• Purchases extended warranties
• Processes all manager approved policy adjustments
• Receives, evaluates and processes warranty claims in a timely manner following the closing of work orders
• Tracks manufacturer turn-around time on warranty claims
• Obtains credits from manufacturers
• Performs other duties as requested by manager
• Develops good working relationships with internal customers and manufacturer representatives
Education/Experience/Skills:
• Experience in heavy equipment sales preferred
• Excellent customer service skills
• Proficient computer skills
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Field Dispatcher
2 weeks ago
Pembroke Pines, United States Linder Industrial Machinery Full timeJob Title: Field Dispatcher Reports To: Service Manager Job Summary: Responsible for maintaining the scheduling of all field work, communicating and advising customers (both external and internal) of all aspects of repairs, and enforcing company’s policies and procedures. Responsibilities: • Coordinate field repairs, services, and maintenance of...
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Field Dispatcher
4 weeks ago
Pembroke Pines, United States Linder Industrial Machinery Company Full timeJob DescriptionJob DescriptionJob Title: Field DispatcherReports To: Service ManagerJob Summary:Responsible for maintaining the scheduling of all field work, communicating and advising customers (both external and internal) of all aspects of repairs, and enforcing company’s policies and procedures.Responsibilities:• Coordinate field repairs, services,...