Senior Cloud Operations Administrator

3 weeks ago

Minneapolis, United States SmartThings Full time
Job DescriptionJob DescriptionDescriptionWe’re SmartThings, one of the leading IoT ecosystems in the world, creating the most effortless way for anyone to create a smart home. As a wholly owned subsidiary of Samsung, our corporate offices are based in Minneapolis and the Bay Area.
More than 270 million people worldwide use SmartThings to control and manage their connected life. SmartThings delivers simple, powerful experiences across Samsung’s leading portfolio of phones, TVs, and appliances, and we offer the most versatile smart home experience as an open platform with a rich partner ecosystem. As a founding member of Matter, we are a leader in the industry to help make smart homes more secure, reliable and seamless to use.
Like the smartphone revolution, smart home technology is transforming the way we interact with the world around us. With SmartThings products, we’re reducing global emissions, improving service industries, and creating a safer, smarter planet. Come be a part of the transformation with us Do the SmartThings
About The Role

SmartThings is seeking a Senior Cloud Platform Administrator (Senior Engineer). This position has similar responsibilities to Cloud SysAdmin and is tailored for the SmartThings US organization. This unique and exciting opportunity will fill a critical platform need by providing cloud operations and platform administrative services that enable developers to perform their best work on a day-to-day basis. This is a new role for our Cloud Platform Operations group as we continue to grow our cloud footprint.  

This position is a hybrid role, based onsite 3 days a week at our office in Minneapolis, MN. 
Key Responsibilities
  • Curate Cloud Service Provider roles and administer user and tooling access and privilege lifecycle (e.g. granting access, revoking access, and changing privileges).
  • Automation: Cloud administrator to lead, design, develop, and implement automation processes to simplify and streamline the management of cloud-based infrastructure. Manual work should be avoided as much as possible.
  • Cloud Platform cost management: Actively monitor cost, understand how to create actionable work requests from other teams, create reports, and help maintain platform cost.
  • Cloud Infrastructure Management: Consolidate accounts and help with migration, ensure that our platform infrastructure is optimized for the public clouds we operate in, and meet the organization’s requirements.
  • Collaborate with IT Teams: Cloud administrators work closely with other IT teams, including developers, operations, and security teams. They collaborate with these teams to ensure that cloud-based infrastructure meets the organization’s requirements and can support its goals.
  • Support and manage the full SaaS vendor lifecycle, including acquisition, onboarding, usage tracking, and renewals for the SmartThings Platform.
  • Analyze, implement, and support required changes that arise from the adoption of new tooling, headquarters requests, compliance requirements, and policy changes.
  • Serve as part of an on-call rotation to support cloud incident handling when administrator permissions are required.
  • Lead projects related to cloud administration, cost management, infra optimization, and vendor management.

Skills, Knowledge and ExpertiseInclusive Hiring Practices
If your skills and experience are close to what we’re looking for, we encourage you to apply. We know that abilities can be developed in many different ways, and some of the most educational paths have twists and turns. Diversity of thought creates the most creative teams, and we’re passionate about adding new perspectives to the conversation at SmartThings. Even if you aren’t certain you meet every requirement, we encourage you to apply 

What You Bring On Day One (Required Qualifications) 
  • Bachelor’s degree in Computer Science or Electrical/Computer Engineering or relevant discipline
  • 5+ years of software engineering experience working with cloud service providers (AWS, GCP, Azure)
  • Knowledge of distributed systems and network infrastructure
  • Demonstrated ability to automate
  • Proficient in scripting languages
  • Strong collaborator, and communicator, and can bring an idea to implementation at an organizational level
  • Experience with AWS cloud technologies
  • Ability to build trust and influence others

Desired Skills
  • Experience as a Cloud Administrator for a distributed platform with a CSP
  • Experience working across time zones, geographies, languages, and cultures
  • Experience working in a matrix environment 
  • Experience leading change initiatives or coaching cloud operations
  • Experience working in a multi-cloud service provider environment (AWS, Azure, GCP)
  • Project management experience (ability to organize and share publicly) and track work that has dependencies with the larger organization.

SmartThings Benefits
  • We offer an attractive compensation package with comprehensive health benefits, including medical, dental, vision, and mental health; an HSA with employer contribution; life & disability insurance; FSAs for health and dependent care expenses; a competitive 401k with a 5% employer match, and more.
  • All of our employees enjoy unlimited PTO, 12 paid holidays, and a generous parental leave policy (8 weeks fully paid parental leave and 8 more fully paid weeks for childbirth recovery leave). 
  • Eligible employees benefit from our education reimbursement program, and all employees enjoy access to learning resources through O’Reilly.
  • Our commitment to diversity, equity, inclusion and belonging is embedded into our culture and our work, and everyone has frequent opportunities to join forums and groups and participate in ongoing projects.

Compensation for this role for a candidate based in Minneapolis is expected to be between $110,659 and $160,456. Additionally, this role is eligible for a 20% annual target bonus potential, depending on company and individual performance.

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