Assisted Outpatient Treatment Case Manager

2 weeks ago

Troy, United States Oakland Community Health Network Full time
Job DescriptionJob Description

Job Summary

The Case Manager provides support to Oakland County residents, who are on an Assisted Outpatient Treatment (AOT) order through the Oakland County Probate Court. The Case Manager provides support, education, connection to community resources and advocacy to persons served, while adhering to the court ordered services.

Essential Functions

Under general direction and as assigned:

  • Maintains a maximum caseload of 25 individuals, with primary focus being on individuals not served through the OCHN provider network.
  • Assesses person’s needs through appropriate assessment tools and develops / implements treatment plans / recommendations for individuals.
  • Provides intensive supportive interventions one or more times per week with individuals / families on their caseload.
  • Coordinates therapy, medication, and additional needs with hospitals, Probate Court, and other service providers.
  • Be familiar with community resources available to Oakland County residents.
  • Coordinates / Collaborates with Law Enforcement as needed.
  • Maintains timely and accurate records in Electronic Health Record.
  • Provides Crisis Intervention as needed.
  • Files petitions as needed.
  • Attends court hearings as needed.
  • Has knowledge of the Michigan Department of Health and Human Services (MDHHS) programs and eligibility requirements.
  • Navigates Oakland Community Health Network (OCHN) processes, including mental health and substance use screening parameters.
  • Assists individuals without insurance in exploring Medicaid eligibility and application procedures.
  • Assists individuals who are moving out of county, with connection to services.
  • Develops and maintains working relationships with community partners, including the Oakland County Probate Court, crisis providers, hospitals, provider network, etc.
  • Provides Training for Probate Court, provider network, community members and law enforcement.
  • Collaborates with other OCHN teams regarding department cross-over for assistance.
  • Participates in agency meetings, including AOT Workgroup / Steering Committee.
  • Other duties as assigned.

Job Requirements and Qualifications

Education:

Bachelor's degree in Social Work, or Psychology

Training Requirements (licenses, programs, or certificates):

LLBSW / LBSW, preferred

Experience Requirements:

At least two years working in the behavioral health field, focused on adults with serious mental illness. Appropriate bachelor-level internships may be considered.

Job Specific Competencies/Skills:

  • Demonstrated effective written and oral communication skills.
  • Demonstrated effective interpersonal skills.
  • Ability to establish and maintain rapport.
  • Demonstrated ability to work effectively in a team environment, as well as independently.
  • Ability to utilize Motivational Interviewing, as well as trauma-informed practices.
  • Have knowledge of health insurance practices and be able to direct clients in using services available to them through their health plans.

Knowledge Requirements:

  • Knowledge of the justice system, especially Probate Court proceedings.
  • Knowledge of services and support in a crisis continuum of care.
  • Knowledge of the Petition and Certification processes.
  • Knowledge of Recipient Rights.
  • Knowledge of LOCUS, preferred.
  • Knowledge of public mental health service delivery systems in Oakland County.
  • Knowledge of HIPAA.

Oakland Community Health Network’s Core Competencies:


  • Interacting with others in a way that gives them confidence in one’s intentions and those of the organization; demonstrating loyalty to the organization and its mission and values; maintaining social, ethical, and organizational norms; firmly adhering to codes of conduct and ethical principles. (Integrity/Building Trust)
  • Making customers and their needs a primary focus of one’s actions; developing and sustaining productive customer relationships, recognizing that the ultimate customer is the person served. (Customer Focus)
  • Actively identifying new areas for learning; regularly creating and taking advantage of learning opportunities; using newly gained knowledge and skill on the job and learning through their application. (Continuous Learning)
  • Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence in addition to consciously adopting organizational standards of excellence. (Work Standards)
  • Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message. (Communication)

Additional Information

(Travel required, physical requirements, on-call schedules, etc.):

  • Must have available means of transportation to and from OCHN and for required offsite meetings or site visits.
  • Must be available for meetings and events which may occur outside of standard office hours.
  • Work requirements include meeting individuals in the community, hospital, court, and / or office setting.
  • Hybrid (onsite/remote) work schedule available.
  • Grant-funded
  • The ideal candidate must be able to complete all physical requirements of the job with or without a reasonable accommodation.

OCHN is committed to building a diverse team and fostering an inclusive and equitable culture. We are proud to be an equal opportunity employer that embraces and encourages our employees' differences. This includes (but is not limited to) ability, age, color, family type, gender expression and identity, individual expression, medical conditions, national origin, pregnancy, race, religion, sexual orientation, veteran status, and all other diverse and wonderful characteristics.

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