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Night Audit

3 months ago

Pigeon Forge, United States Cambria Suites Pigeon Forge Full time
Job DescriptionJob DescriptionDON’T THINK OF THIS AS JUST ANOTHER JOB OPPORTUNITY….it is SO much more:
  • GROWTH in your career
  • The Chance to work in a positive, TEAM environment
  • Gain EXPERIENCE within the hospitality industry
  • Every employee is VALUED, RESPECTED, SUPPORTED and APPRECIATED
  • We offer COMPETATIVE PAY
  • Paid PTO
  • FREE participation in our telehealth program
  • DAILY PAY with our partner Zayzoon
  • Optional, voluntary benefits such as:  DENTAL, VISION, STD, LTD, LIFE INSURANCE
  • Generous TRAVEL BENEFITS
  • Employee referral INCENTIVES
THE BOTTOM LINE IS, WE WANT TO INVEST IN YOU
We are looking for night auditors that can start immediately Join our award-winning companyResponsibilities
  • Greet and processes guests as they check-in/out
  • Complete registration, secure payment, verify billing and adjust billing as needed
  • Confirm guest information, room rate, selection of room(s)
  • Code electronic keys
  • Assists guests with reservations and requests in a friendly, professional and timely manner
  • Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
  • Provide high standards of quality to ensure guest satisfaction
  • Anticipate guests’ needs and consistently exceed their expectations
  • Implement creative solutions as needed while complying with brand standard
  • Run Night Audit Process every night
  • Demonstrate a thorough knowledge of hotel information including but not limited to:
  • Hotel Information
  • Room categories
  • Room rates
  • Packages
  • Promotions
  • Build strong relationships with guests, clients and groups while maintaining professional integrity
  • Possess knowledge of local area to answer guest questions
Required Skills
  • Guest service experience with Choice Advantage preferred
  • Professional, mature, reliable a must
  • Previous hotel experience a plus
  • Attention to detail
  • Team player
  • Organizational skills
  • Professional written and verbal communication
Our company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.