Intake Coordinator

3 weeks ago

Johnson City, United States ReVida Recovery Centers LLC Full time
Job DescriptionJob DescriptionDescription:

Reports To: Director, Patient Engagement and Business Development


Purpose:


The primary purpose of the Intake Coordinator is to maintain office functions of the Admissions Center, which include answering phone calls, verifying insurance, scheduling patients, and keeping medical records by Federal, State, and County guidelines, as well as by the Company’s established policies and procedures. The position creates an atmosphere of warmth, personal interest, positive emphasis, and a calm attitude when visiting with staff, patients, and visitors.

Duties:


Under the supervision of the Director of Patient Engagement, the Intake Coordinator will receive and make outbound calls to build relationships with patients who are seeking recovery from Opioid Use Disorder. The Intake Coordinator will complete phone assessments, schedule admissions, and follow up with patients to confirm scheduled admissions.


Physical, Emotional Demands, and Work Conditions:

  • Work is sedentary and ambulant with occasional physical exertion (lifting 30 or more pounds, walking, standing, etc.) ability to support patient weight in case of emergency or disability requiring assistance. Must be able to see, stoop, sit, stand, bend, reach, and be mobile (whether natural or with accommodation).
  • Quality of hearing (whether natural or with accommodation) must be acceptable. Must be able to communicate both verbally and in writing. Must be able to relate to and work with mentally and physically ill, disabled, emotionally upset, and hostile patients.
  • Must be emotionally stable and exhibit the ability to display coping skills to deal with multiple situations. Risk of exposure to infections, bloodborne pathogens, and other potentially infectious materials or contagious diseases. For this reason, "Universal Precautions" must always be followed.
  • The Intake Coordinator should understand, support, and comply with the established workplace violence, ADA, EEOC, and Corporate Compliance program and show a commitment to worker safety, health, and patient safety. Subject to work schedule and shift changes.

Supervision/ competency evaluations:

  • Supervision and competency evaluations are provided through facility monitoring activities, direct observation, staff meetings, in-services, management meetings, individual meetings, Employee Improvement processes, reporting, interactions, strategic planning, outcomes, and annual competency review.

Competencies:

  • Effectively utilizes active listening skills to assist Patients in recognizing areas of dissatisfaction and the benefits of changing beliefs, thoughts, and behaviors
  • Exhibits competency in assisting Patients in identifying barriers; participates in developing problem-solving skills to address and overcome obstacles
  • Provides patient referrals to a comprehensive array of local social service support organizations and contacts
  • Maintains thorough and accurate documentation in the patient’s Medical Record, adhering to appropriate documentation standards
  • Maintains complete and accurate documentation of inpatient Medical Records, complying with state and federal regulations, best practice guidelines, and third-party payor requirements
  • Consistently follows up on potential patients in the admissions pipeline
  • Completes and files all documentation daily
  • Maintains attention to detail, actively proofreads and edits written communication and patient documentation
  • Effectively directs and organizes daily responsibilities and workflow
  • Establishes and maintains appropriate boundaries with Patients, Multidisciplinary Treatment Team, and colleagues
  • Applies knowledge and experience to solve problems; assists Patients with problem solving strategies
  • Works collaboratively with other Intake Coordinators and facility staff
  • Listens attentively, proactively asks questions for clarification as needed
  • Maintains the highest professional and ethical standards
Requirements:

Intake Coordinator Requirements:

  • Knowledge in the disorder process of substance use disorders, dual diagnoses, opioid use disorder, and recovery support services required
  • High School diploma or equivalent required
  • Knowledge of medical terminology, aging services, and Microsoft Office products preferred. Must be honest, dependable, and exhibit a warm, cheerful, caring manner
  • Associate degree preferred
  • Knowledge of HIPAA and 42 CFR part 2

While this job description is intended to reflect the job requirements, management reserves the right to add or remove duties from jobs when circumstances (e.g., emergencies, changes in workload, rush jobs, or technological developments) dictate. Furthermore, they do not establish an employment contract and are subject to change at the employer’s discretion

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