Front Desk Agent

3 months ago

Paducah, United States Paducah Riverfront Hotel Full time
Job DescriptionJob DescriptionBenefits:
  • Employee discounts
  • Flexible schedule
  • Paid time off



What is the job?

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent, youll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. Youll also create the warm atmosphere that makes our guests feel at home in any location.

Your day to day

Be the warm welcome that kicks off a memorable guest experience
Acknowledge IHG Rewards Club members and returning guests, in person or on the phone
Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay
Handle cash and credit transactions
Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control and release safety deposit boxes
Stay one step ahead of guests needs record and act on their preferences, and handle their messages, requests, questions and concerns
Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary
Stay safe all the time. Following our safety procedures, youll report all incidents and wear any protective gear needed
Take pride in your appearance and place as a brand ambassador
Always know what events and activities are on the days schedule
Jump into other ad-hoc duties when your colleagues need your help


What we need from you

Communication skills - guests will need to come to you with concerns as well as compliments, so youll be easy to talk to
Your problem-solving skills will turn issues into opportunities, so every guest leaves with great memories
Literate and tech-savvy - youll need a good grasp of reading, writing, basic math and computers
Flexibility - night, weekend and holiday shifts are all part of the job
Youll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential
Experience - ideally youll have spent at least one year in a front desk or guest service position

What we offer

Well reward all your hard work - great room discount and superb training.
Join us and youll become part of the global IHG family and like all families, all our individual team members share some winning characteristics. As a team, we work better together we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve.

  • Front Desk Agent

    6 days ago

    Paducah, United States Paducah Riverfront Hotel Full time

    Benefits: Employee discounts Flexible schedule Paid time off What is the job? The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent, youll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. Youll also...

  • Front Desk

    3 months ago

    Paducah, United States Auburn Place Hotel & Suites Full time

    Job DescriptionJob DescriptionPaducah, KYStarting Pay: $14.50 per hourWe are seeking friendly, energetic and dependable team members for our Front Desk crew. Our family owned and operated business highly values our Team and we are committed to assisting you in your journey and supporting your personal ambitions and growth on your pathway to success!Team...

  • Guest Service Agent

    2 months ago

    Paducah, United States Drury Hotels Company, LLC Full time

    Property Location: 3975 Hinkleville Road - Paducah, Kentucky 42001 You belong at Drury Hotels. Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow. WHAT YOU CAN EXPECT FROM US So. Much. More. Just as our...

  • Guest Service Agent

    3 months ago

    Paducah, United States Drury Hotels Full time

    Property Location: 3975 Hinkleville Road - Paducah, Kentucky 42001**YOU BELONG AT DRURY HOTELS.** Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow. **WHAT YOU CAN EXPECT FROM US** **So. Much. More.**...

  • General Applications

    4 months ago

    Paducah, United States Auburn Place Hotel & Suites Full time

    Job DescriptionJob DescriptionPaducah, KYWe are accepting applications for friendly, energetic and dependable team members for various positions! Our family owned and operated business highly values our Team and we are committed to assisting you in your journey and supporting your personal ambitions and growth on your pathway to success!Various Positions...

  • Medical Assistant

    2 weeks ago

    Paducah, United States Emerald Therapy Center Full time

    Job DescriptionJob DescriptionSalary: The Medical Assistant is responsible for providing administrative andclinical support services for behavioral health issues and wellnessactivities, to improve academic / workforce performance, attendance, andincreased overall functioning. Services will be provided at the 111 PoplarStreet Suite 104 office. The position...

  • Member Services Representative

    3 months ago

    Paducah, United States Planet Fitness Full time

    Job Summary The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. Essential Duties and Responsibilities Greet members, prospective members and guests, providing exceptional customer service. Handle all...

  • Retail Lead Receptionist

    2 months ago

    Paducah, Kentucky, United States Visionworks of America, Inc. Full time

    Summary:Greet and assist customers. Function as an area lead, training and assisting receptionists while ensuring customer service standards are achieved.Pay Class and Pay Pay Class: Part TimePay Rate: $9.38 - $12.42 per hourEssential Responsibilities:Greet and assist customers. Ensure appointments are scheduled according to the Resources Scheduling...