Call Center Supervisor
3 weeks ago
Position Summary
Global Agility Solutions is currently hiring call center supervisors to join our stellar customer service team to enable customer satisfaction and a positive service experience. The primary function of the call center supervisor is to coach and motivate call center representatives (CSRs) as they field calls from clients. The call center supervisor will hire employees and assist in the training process, ensuring that every agent is well prepared for their calls. They will continue to support agents after training by monitoring their progress, ensuring that they understand and meet expectations, answering their questions, and providing them with ongoing coaching opportunities and inspiration. You should be analytical, supportive, and prepared to function as a resource to agents. To succeed as a call center supervisor, you should be focused on helping your team build the necessary skills and knowledge so they can better support customers. You should be supportive, communicative, and attentive.
Essential Duties and Responsibilities
The essential functions include, but are not limited to the following:
- Hiring, training, and preparing call center representatives to respond to customer questions and complaints and troubleshoot problems with services or products.
- Ensuring agents understand and comply with all call center objectives, performance standards (KPIs), and policies.
- Answering agent questions and provide guidance and feedback.
- Identifying operational issues and suggesting possible improvements.
- Constructive participation in the creation of organizational policies and operating procedures.
- Will assist by taking escalated calls and assisting customers as needed.
- Monitoring and evaluating agent performance, providing learning or coaching opportunities, and taking corrective action, if necessary.
- Preparing reports and analyzing data to assist management as they determine call center goals.
- Working with other supervisors and management team members to support agents and maximize customer satisfaction.
- Devise ways to optimize procedures and keep staff motivated.
Minimum Qualifications (Knowledge, Skills, and Abilities)
Requirements:
- High school diploma or equivalent; bachelor's degree is preferred.
- Proven Call center, customer service, or similar supervisory experience. A minimum of 1-3 years in customer service, preferably in call center experience.
- Proficiency with technology, especially computers, software applications, and phone systems. Working knowledge of MS Office.
- Exceptional verbal and written communication skills. Proficient in English; Bilingual (Spanish) will be a definite plus.
- Ability to coach, train, and motivate employees and knowledge of performance evaluation procedures.
- Excellent problem solving, leadership, and customer service skills.
- Analytical, efficient, and thorough.
Physical Demands and Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the functions.
- Sit for long periods of time.
- Use their hands to handle, control, or feel objects, tools, or controls.
- Repeat the same movements.
- Speak clearly so listeners can understand.
- Understand the speech of another person.
- Specific vision abilities required by the job include close vision, and the ability to adjust focus.
- The noise level in the work environment is usually minimal.
Note
This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the employee(s) will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an at-will relationship.
-
Call Center Supervisor
4 weeks ago
Eagle Pass, United States Global Agility Solutions, LLC Full timePosition Summary Global Agility Solutions is currently hiring call center supervisors to join our stellar customer service team to enable customer satisfaction and a positive service experience. The primary function of the call center supervisor is to coach and motivate call center representatives (CSRs) as they field calls from clients. The call center...
-
Call Center Agent
2 weeks ago
Eagle Pass, United States PeopleReady Full timeCall Center Agent PeopleReady of Eagle Pass, TX is now hiring Call Center Agents! This position assists staff in Eagle Pass Office with technical support of desktop computers, web applications, and related technology. Support includes general computer troubleshooting; installation and testing of computer systems and peripherals within established...
-
Call Center Agent
2 weeks ago
Eagle Pass, United States PeopleReady Full timeCall Center Agent PeopleReady of Eagle Pass, TX is now hiring Call Center Agents! This position assists staff in Eagle Pass Office with technical support of desktop computers, web applications, and related technology. Support includes general computer troubleshooting; installation and testing of computer systems and peripherals within established...
-
Call Center Agent
2 weeks ago
Eagle Pass, United States PeopleReady Full timeJob Description Call Center Agent PeopleReady of Eagle Pass, TX is now hiring Call Center Agents! This position assists staff in Eagle Pass Office with technical support of desktop computers, web applications, and related technology. Support includes general computer troubleshooting; installation and testing of computer systems and peripherals within...
-
RN Weekend Supervisor
2 months ago
Eagle Pass, United States Regency Integrated Health Services Full timeRN Weekend Supervisor (49198)Job Details Job Location: Maverick Nursing and Rehabilitation Center - Eagle Pass, TX Position Type: Part Time Education Level: 2 Year Degree Salary Range: Undisclosed Description Primary Responsibilities The RN Weekend Supervisor will assist in ensuring the provision of quality care that promotes the highest practicable...
-
RN Weekend Supervisor
1 month ago
Eagle Pass, United States Regency Integrated Health Services Full timeJob Details Job Location: Maverick Nursing and Rehabilitation Center - Eagle Pass, TX Position Type: Part Time Education Level: 2 Year Degree Salary Range: Undisclosed Description Primary Responsibilities The RN Weekend Supervisor will assist in ensuring the provision of quality care that promotes the highest practicable physical, mental and...
-
RN Weekend Supervisor
2 months ago
Eagle Pass, TX, United States Regency Integrated Health Services Full timeRN Weekend Supervisor (49198) Job Details Job Location: Maverick Nursing and Rehabilitation Center - Eagle Pass, TX Position Type: Part Time Education Level: 2 Year Degree Salary Range: Undisclosed Description Primary Responsibilities The RN Weekend Supervisor will assist in ensuring the provision of quality care that promotes the highest practicable...
-
Registered Nurse Supervisor
2 months ago
Eagle Pass, TX, United States Regency Integrated Health Services Full timeRN Weekend Supervisor (49198) Job Details Job Location: Maverick Nursing and Rehabilitation Center - Eagle Pass, TX Position Type: Part Time Education Level: 2 Year Degree Salary Range: Undisclosed Description Primary Responsibilities The RN Weekend Supervisor will assist in ensuring the provision of quality care that promotes the highest practicable...
-
RN Weekend Supervisor
1 month ago
Eagle Pass, TX, United States Regency Integrated Health Services Full timeRN Weekend Supervisor (49198)Job Details Job Location: Maverick Nursing and Rehabilitation Center - Eagle Pass, TX Position Type: Part Time Education Level: 2 Year Degree Salary Range: Undisclosed Description Primary Responsibilities The RN Weekend Supervisor will assist in ensuring the provision of quality care that promotes the highest practicable...
-
SLP On-Call
1 week ago
Eagle, United States Centrex Rehab Full timeJob DescriptionJob DescriptionAre you a Speech Language Pathologist who loves variety and flexibility? Are you passionate about helping clients achieve a better quality of life?Centrex Rehab has an exciting opportunity for a licensed Speech Language Pathologist to work on-call at our long-term care center located in Eagle, Colorado. The ideal candidate...
-
SLP On-Call
4 days ago
Eagle, United States Centrex Rehab Full timeJob DescriptionJob DescriptionAre you a Speech Language Pathologist who loves variety and flexibility? Are you passionate about helping clients achieve a better quality of life?Centrex Rehab has an exciting opportunity for a licensed Speech Language Pathologist to work on-call at our long-term care center located in Eagle, Colorado. The ideal candidate...
-
RN Rehab Nights
1 month ago
Eagle Pass, United States Fort Duncan Regional Medical Center Full timeResponsibilities Provides direct and indirect patient care in the medical-surgical setting. Population includes adolescents, young adult, middle adult, mature adult, and geriatric groups. Communicates with physicians / Nurse Manager or House Supervisor / co-workers, as appropriate about changes in patient’s clinical condition including results of...
-
Billing Cashier Clerk/ Financial Counselor
5 days ago
Eagle Pass, United States United Medical Centers Full timeJob DescriptionJob DescriptionDescription:Under the direction of the Business Office Supervisor is responsible for screening all billing and posting activities of United Medical Centers. Responsible for all cashiering functions as per approved guidelines and protocols. Responsible for the screening and assessing all patients in order to determine their...
-
Billing Cashier Clerk/ Financial Counselor
3 days ago
Eagle Pass, United States United Medical Centers Full timeJob DescriptionJob DescriptionDescription:Under the direction of the Business Office Supervisor is responsible for screening all billing and posting activities of United Medical Centers. Responsible for all cashiering functions as per approved guidelines and protocols. Responsible for the screening and assessing all patients in order to determine their...
-
Eagle Pass, United States United Medical Centers Full time**Billing Cashier Clerk/Financial Counselor** February 15, 2022 | by umchealth **Full-time Regular | Eagle Pass** **JOB SUMMARY** Under the direction of the Business Office Supervisor is responsible for screening all billing and posting activities of United Medical Centers. Responsible for all cashiering functions as per approved guidelines and protocols....
-
Occupational Therapist On-Call
4 days ago
Eagle, United States Centrex Rehab Full timeJob DescriptionJob DescriptionAre you an Occupational Therapist who loves variety and flexibility? Are you passionate about helping clients achieve a better quality of life?Centrex Rehab has an exciting opportunity for a licensed Occupational Therapist to work on-call at our long-term care center located in Eagle, Colorado. The ideal candidate will have...
-
Occupational Therapist On-Call
3 weeks ago
Eagle, United States Centrex Rehab Full timeJob DescriptionJob DescriptionAre you an Occupational Therapist who loves variety and flexibility? Are you passionate about helping clients achieve a better quality of life?Centrex Rehab has an exciting opportunity for a licensed Occupational Therapist to work on-call at our long-term care center located in Eagle, Colorado. The ideal candidate will have...
-
Laborer I
7 days ago
Eagle Pass, United States City Of Eagle Pass Full timeDescriptionSummary Performs general labor and assists with semi-skilled work in connection with the public works departments and related public works infrastructure. Distinguishing Career Features The Street and Property Cleaning Laborer I is the first and starting level in a career path for cleaning and maintenance of City right-of-ways, alleys, storm...
-
Housekeeper
7 days ago
Eagle Pass, United States Regency Integrated Health Services Full timeJob DetailsLevelUndisclosedJob LocationMaverick Nursing and Rehabilitation Center - Eagle Pass, TXRemote TypeN/APosition TypePRNEducation LevelHigh SchoolSalary RangeUndisclosedTravel PercentageUndisclosedJob ShiftUndisclosedJob CategoryUndisclosedDescriptionThe Housekeeper performs tasks that involve cleaning and servicing the building areas of the...
-
Security Radio Dispatcher FT
2 days ago
Eagle Pass, United States Kickapoo Lucky Eagle Casino Full timeJob DescriptionJob DescriptionReports to: Security Manager/Security SupervisorJob Summary: Delegate all incoming emergency and non-emergency telephone and radio calls to appropriate security personnel.Essential Functions:Ensure compliance with the applicable Tribal, Federal and other laws and gaming regulations and Kickapoo Lucky Eagle policies and...