Tier 3 Engineer

2 weeks ago


Oklahoma City, United States The Staff Pad Full time
Job DescriptionJob Description

The Staff Pad, in partnership with a premier technology organization out of Oklahoma, is seeking a Tier 3 Engineer. The ideal candidate will provide advanced technical support for clients and team members, addressing complex issues that require a high level of expertise.

Key Responsibilities:

  • Serve as third-level support for users with complex problems, especially related to servers and networks.
  • Configure, install, and troubleshoot servers, networks, and applications.
  • Use advanced troubleshooting techniques to resolve issues.
  • Monitor and respond to alerts for customer equipment.
  • Solve problems on Windows and Mac platforms.
  • Proactively maintain servers and networks.
  • Maintain up-to-date knowledge of supported products and services.
  • Assist with identifying solutions to improve customer support.
  • Review and update Help Desk documentation.


Requirements

Requirements:

  • Advanced knowledge of networking troubleshooting, including ISP equipment, firewalls, switches, and servers.
  • Excellent knowledge of PCs, servers, MFPs, email, VLANs, wired and wireless networking, storage, and backups.
  • Strong experience with multiple OS, virtual servers, backup restoration, network troubleshooting, and server configuration.
  • Excellent experience deploying, managing, and troubleshooting network and server infrastructures.
  • Minimum of 5 years of technical support experience.
  • Strong verbal and written communication skills.
  • Highly organized and detail-oriented with strong customer relationship skills.
  • Willingness for ongoing learning and self-development.
  • Valid driver’s license, good driving record, and proof of insurance.

Preferred Certifications:

  • MCPs, MCSA, CCENT & VCA recommended.
  • MCSE, CCNA & VCP preferred.



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