Tier 3 Engineer
2 weeks ago
The Staff Pad, in partnership with a premier technology organization out of Oklahoma, is seeking a Tier 3 Engineer. The ideal candidate will provide advanced technical support for clients and team members, addressing complex issues that require a high level of expertise.
Key Responsibilities:
- Serve as third-level support for users with complex problems, especially related to servers and networks.
- Configure, install, and troubleshoot servers, networks, and applications.
- Use advanced troubleshooting techniques to resolve issues.
- Monitor and respond to alerts for customer equipment.
- Solve problems on Windows and Mac platforms.
- Proactively maintain servers and networks.
- Maintain up-to-date knowledge of supported products and services.
- Assist with identifying solutions to improve customer support.
- Review and update Help Desk documentation.
Requirements
Requirements:
- Advanced knowledge of networking troubleshooting, including ISP equipment, firewalls, switches, and servers.
- Excellent knowledge of PCs, servers, MFPs, email, VLANs, wired and wireless networking, storage, and backups.
- Strong experience with multiple OS, virtual servers, backup restoration, network troubleshooting, and server configuration.
- Excellent experience deploying, managing, and troubleshooting network and server infrastructures.
- Minimum of 5 years of technical support experience.
- Strong verbal and written communication skills.
- Highly organized and detail-oriented with strong customer relationship skills.
- Willingness for ongoing learning and self-development.
- Valid driver’s license, good driving record, and proof of insurance.
Preferred Certifications:
- MCPs, MCSA, CCENT & VCA recommended.
- MCSE, CCNA & VCP preferred.
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