Customer Experience Associate

3 weeks ago


Pewaukee, United States Motion & Control Enterprises Full time
Job DescriptionJob Description

POSITION SUMMARY

The Customer Experience (CX) Associate role is the critical tactical execution role within Customer Experience. A CX Associate's primary responsibility focuses on executing and facilitating customer orders and quote requests. Execution and communication are critical to retaining our customers by delivering a great experience in this role.

ESSENTIAL DUTIES

  • Order entry
  • Quote Delivery
  • Inbound and outbound call activity
  • Cross-functional communication with internal business partners
  • Communication with the customer to facilitate product order or quoting
  • Proactive communication if order status changes and requires customer engagement
  • Uncovering potential sales opportunities and leads
  • Utilizing upsell technologies to grow the business beyond the current state

REQUIRED SKILLS/ABILITIES

  • High School Diploma or beyond
  • 3+ years of sales and/or account management experience
  • Microsoft Office (including Outlook, Excel, etc.), ERP Systems, CRM Knowledge

Even better if you have...

  • Bachelor's degree
  • 0-5 years of customer success or customer service experience
  • Knowledge of fluid power systems
  • Fluid power systems training/certifications
  • Knowledge of the MRO (maintenance, repair, and operations) industry

BENEFITS

Along with competitive compensation and career advancement opportunities, we offer a comprehensive total rewards package. Qualifying employees receive:

  • Medical, dental, and vision coverage
  • Company paid life and AD&D coverage
  • Company paid short- and long-term disability coverage
  • Voluntary benefit products
  • 401(k) retirement savings plan with a generous company match
  • Generous PTO allowances and paid holidays
  • Tuition reimbursement
  • Employee Assistance Program (EAP)
  • Parental Leave

For all Recruiting inquiries, please email recruiting@mceautomation.com



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