Assistant Branch Manager

2 weeks ago

Wesley Chapel, United States San Antonio Citizens Federal Credit Union Full time
Job DescriptionJob Description



POSITION DESCRIPTION

Position Title: Assistant Branch Manager Location: TBD

Classification: Non-Exempt Reports To: VP Branch Manager


OVERVIEW

Assist the Branch Manager with all operational aspects of the branch, including security, policy adherence, and team development. Be a role model by demonstrating initiative, responsibility, integrity, professionalism, and dependability

Salary Range

Up to $28.00 per hour depending on experience.


KEY AREAS OF RESPONSIBILITY

Contribution to Credit Union Goals

  • Team members are charged with providing exemplary service to the owners every day.

Essential Duties

  • Assist the Branch Manager with the branch's operations by providing direction to the branch team while maintaining office efficiencies.
  • Answer routine to complex questions from team members and owners on policies and procedures and rules and regulations.
  • Assist the Branch Manager with branch security at all levels to include opening and closing the facility.
  • Ensure that team receives ongoing training on security and robbery procedures.
  • Train and coach the team to promote credit union products and services based on owners' needs.
  • Maintain regular communication with the Branch Manager to share observations of strengths and areas for development for team members.
  • Have advanced knowledge of duties and responsibilities performed as an Owner Advocate III
  • Maintain a higher level of expertise on credit union products and services based on owners' needs.
  • Act as Branch Manager in the absence of that person.



Security/Compliance

  • Prevent unnecessary losses by remaining alert to surroundings and following security policies and procedures to provide a secure working environment.
  • Ensure compliance with all aspects of the Bank Secrecy Act/Anti-Money Laundering Compliance and other regulatory requirements to which the credit union must adhere.
  • Maintain an understanding of and compliance with state and federal regulations and all internal policies and procedures.
  • Complete annual Bank Secrecy Act training and any other assigned training tasks.



REQUIRED SKILLS AND COMPETENCIES

  • General knowledge of Microsoft Office Suite (Word, Excel, Outlook)
  • Knowledge of credit union products and ownership
  • Excellent verbal, written communication, and interpersonal skills; including telephone skills, to interact professionally and effectively with owners, staff, and others
  • Good organizational skills with the ability to multitask
  • Excellent attention to detail
  • Accurate cash handling skills
  • Proficient typing and calculator skills
  • Ability to lead and mentor a team in a fast pace environment
  • Ability to work flexible hours at management's request
  • Ability to work with a high level of independence

EDUCATION / EXPERIENCE

  • High School Diploma or equivalent required
  • Minimum one-year experience as an Owner Advocate III (internal or external expertise)

WORK ENVIRONMENT

  • Must be able to sit or stand for an extended period
  • Must be able to utilize/view a monitor for an extended period
  • Must frequently use a keyboard to enter data

Note: The above information on this job description has been designed to indicate the general nature and level of work employees perform within this classification. It is not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.



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