Chief Operating Officer

Job Summary

The Chief Operating Officer (COO) serves as a member of the executive team charged with managing all operations-related activities and day-to-day responsibilities of co-developing and administering the Council's Strategic Plan. The COO is accountable for ensuring the achievement of the Council's overall strategic plan and is responsible for the comprehensive design, development, and implementation of plans to extend and deliver the Girl Scout membership and program throughout the council's jurisdiction. Promotes Girl Scout visibility and strengthens the Girl Scout image in the community.

The Following Requirements Apply to All Positions

• Become a registered member of the Girl Scouts of the United States of America. Have working knowledge of the Girl Scout philosophy and program and be committed to the Girl Scout mission.
• Cope with stressors and demands that are associated with the job and/or the work environment so that acceptable and defined levels of performance and overall contribution are maintained. While all jobs involve dealing with stressors, the stressors may vary job to job.
• Adaptable and flexible work environment including but not limited to working additional hours as business needs may require, handling more than one task concurrently and easily adapting to new assignments, systems, and processes.
• Possess a valid Driver's License, current insurance, and regular access to a reliable vehicle.
• While all responsibilities apply to all jobs in Girl Scouts, the specific ways in which they apply may vary from job to job.

Essential Responsibilities

• Develops and implements annual comprehensive operations plan in all areas, including membership, program, and property to ensure membership growth and retention. Ensure that Girl Scouting is available and accessible to all segments of the population within the geographic area.
• Analyzes market data on demographics, membership trends, and other available information to lead the charge in design or revise membership strategies and to determine girl and adult membership needs.
• Ensures that delivery systems reflect the identified needs and interests of girls and adult volunteers; researches the needs of girls and communities within the region to assure that the Girl Scout program reflects identified needs and philosophy of Girl Scouting.
• Provides direction and supervision to employed staff in the development and implementation of work plans and budgets for assigned geographic areas; supervises directors and membership staff in the recruitment, retention, and delivery of services to volunteers.
• Integrates the work of the membership team to ensure consistent interpretation and delivery of the Girl Scout programs working in partnership with program and adult development.
• Contributes to the council's planning process; specifically, in the development and administration of annual plans of work, budgets, individual performance appraisals, and annual organizational review.
• Serves as a face of Girl Scouting by establishing and maintaining contacts with community organizations and educational institutions to market Girl Scouting and build collaborative programs and/or financial contributions.
• Active participation in the development of environments that foster diversity, equity, inclusion, and access through words, actions, and attitude.
• Performs other duties as necessary or assigned.

Competencies and Skills

• Ability to interact with diplomacy and tact amid diverse groups.
• Ability and flexibility to adapt and respond to various situations.
• Ability to maintain a high level of confidentiality and professionalism.
• Ability to think creatively when facing challenges.
• Demonstrated ability to successfully manage multiple priorities, work independently, and meet deadlines.
• Strong human relations skills and the ability to work well with people of diverse backgrounds.
• Highly motivated, adaptable, and able to function in a fast-paced environment.
• Solution driven with the ability to effectively problem solve.

Work Environment

• GSCB service area covers 14 counties in Delaware and the Eastern Shores of Maryland and Virginia.
• GSCB operates offices in Newark, DE, and Salisbury, MD: and maintains camp properties in Hockessin, DE, Earleville, MD, and Denton, MD. The job is remote and on occasion performed at our Newark office (NRC) in Delaware. However, training or work events may be held at other locations.

Required Education and Experience

• Bachelor's or higher or equivalent experience with eight years of directly related work experience and at least six years of leadership experience. Advanced degree preferred.
• Demonstrated ability to foster cross-functional collaboration, inclusion, and integration for Council success.
• Proven record of managing others through strategic execution and goal achievement, including at the C-Suite level.
• Previous membership engagement experience is strongly desired.
• Strong interpersonal, written, and oral communication skills are required, including public speaking skills.
• Proficient in Microsoft Office Word, Excel, spreadsheets, Outlook, and database systems (Salesforce).

Required Skills/Abilities:

• Ability to work a flexible schedule, including evenings and weekends.
• Ability to leverage critical thinking skills to make impactful business decisions.
• Travel throughout council jurisdiction up to 20% of the time.
• Capability to provide own transportation and maintain valid operator license.
• An inclusive leadership style and outstanding management skills.
• Excellent writing and oral communication skills
• Strong planning, organization, and financial skills.
• Ability to provide seamless integration and coordination of effort among departments, programs, and services.

Additional Qualifications

• Must demonstrate commitment to diversity, equity, and inclusion (DEI).
• Exceptional oral, written, interpersonal, and relationship-building skills.
• Ability to work and communicate effectively (verbal, written, in-person, and/or telephone) with individuals from diverse backgrounds.
• Proven ability to exercise sound judgment in problem-solving and decision-making.
• Proactive, hands-on leader who collaborates and works effectively as part of a leadership team.
• Strong analytical skills and conflict management capabilities.
• Self-starter with advanced ability to plan, set goals, manage projects, and achieve objectives.
• Proven record of personal integrity, responsibility, and ethical conduct.
• Ability to work well as a part of a team with a service mindset.
• Positive and professional attitude at all times.
• Excellent customer service skills.
• Willingness to learn and/or ask for support.
• Well-disciplined and self-starter.

Direct Reports

• Director of Marketing & Communications
• Director of Volunteer Engagement
• Director of Product Program
• Director of Program & Partnerships

Committed to the Girl Scout mission and our values-based culture.

EEOC Statement

Girl Scouts of the Chesapeake Bay is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, basis of disability, or any other federal, state, or local protected class.