Contents Lead Technician

2 weeks ago

Saint Paul, United States Paul Davis Restoration of Greater MSP and the Northland Full time
Job DescriptionJob DescriptionBasic Functions:
  • Perform as a technician as work flow dictates.
  • Responds to all activities of Contents work and tasks assigned by Operations Manager
  • Supervises technicians on job sites

Basic Requirements:
Clean Criminal History
Background of Hard work
Drivers License
Personal Vehicle
Smart Phone
Lift, bend, pull, push repeatedly. Up to 50+ lbs.
Stand for periods of time up to 8 hours.

Evaluated On:
All work will be performed according to company policies and up to Paul Davis standards
All work will be performed in accordance with safety regulations to this work
Customers will be treated in a courteous and professional manner. All communication with customers will be informative and courteous
Employees will ALWAYS wear a company uniform in good repair when representing this company
Employees will behave in a professional and mature manner when representing this company (NO profanity, NO horseplay, etc.)
Company equipment and vehicles will be kept neat, clean and smoke free in working order always


Overall Duties Include:
Lead the contents divisions presence both in field and in shop
Ability to follow directions and direct your crews
Transfer and act on direction from Project Manager into physical production
Work side-by-side with other Contents Technicians to deliver a quality service on time
Communication with property managers, homeowners, adjusters for job details and total loss reports
Collection of field related documentation
Collection of all paperwork required on each job (Work Authorization forms, sketches, Material forms, labor forms, scope sheets, JHAs and any other paperwork that is requested by our direct repair programs)
Communicate with customers on the job site
Manage good use of company supplies and minimize waste
Time card reporting you and crew is clocked in / out accurately and job costed correctly. T-Sheets access and update daily with team
Assist with admin tasks such as ordering supplies, coding invoices, reporting receipts, supply sheets, etc.
Assured software reports and homeowner job update communication, syncing iPADs to assured daily.
RMS job notes daily
Scoping jobs and instructions
Scheduling assistance with the ERT PM
Problem solve and make judgement calls
Vehicle maintenance and reporting
Load shop supplies, meet techs at job site
Safety prep (5 min walk through before starting job) pointing out safety hazards
Report job site injuries
Customer compliance (broken contents) address with Operations Manager, ERT PM and homeowner
Submit total loss report
Support special projects as directed by the Operations Manager, and ERT PM

High Detail Job Accountabilities:

Receive the work assignment at beginning of job then interpret instructions and deliver a high-quality end result.
Document work completed through photos, job update notes and daily logs.
Drive company vehicle in safest and most respectful manner possible
Alert Operations Manager of any vehicle disturbances (Oil changes, check engine light, etc.)
Maintain cleanliness of each vehicle used that day be the standards set by Paul Davis
Relay homeowner or property manager questions to Operations Manager to follow up with when not able to answer yourself.
Professionally represent the PD principles of honesty and integrity
Set up work stations, including assembling boxes
Assist in identifying damaged items
Gather, sort, pack affected contents
Clean and process affected contents
Proficient utilization of applicable cleaning equipment
Repackage cleaned contents
Proactive communication with management and team leaders
Show up clean, work clean, leave work area cleaner than it was when you arrived, and clean up after yourself
Restock supplies
Jobsite security and safety
Cleaning of homes and commercial spaces
  • Participates in marketing and business development as the need arises.
  • Participates in the collection process of payment from customers.
  • Complete special assignments as requested by Supervisor
  • Participates in emergency services when an All hands on deck scenario arises.
  • Participate in on-going problem solving and practicing continuous improvement of the department and company as a whole.
  • Participate in Paul Davis social events, Goal Setting and Review, All Team Meetings and as many other opportunities as possible to engage with the rest of the team.


Hours:
A typical shift for this position is 7am 3:30pm, Monday Friday.
However, the Contents Technician must be able to contribute to the on-call rotation for weekdays and weekends when needed.


Reward:

Compensation is evaluated on a yearly basis effective from the start date of employment of each calendar year. An annual reward planner (ARP) is completed at that time.

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