Customer Service Manager

3 weeks ago


San Francisco, United States TMG Services Full time
Job DescriptionJob Description

Tidal Management is looking for an Entry Level Customer Service Manager to proactively support and provide direct customer service strategies for a renowned client in the Telecommunications industry. As the Entry Level Customer Service Manager, you will fuel the customer’s excitement as their direct point of contact. We need someone in this role who has successfully built, coordinated, and executed customer service from inception to completion. Our ideal candidate has a hunter-mentality and is not afraid to roll their sleeves up.

What You Will Accomplish Every Day:

  • Provide a superior client experience by maintaining sales standards, delivering exceptional customer service, and upholding our core values
  • Apply knowledge of products and services to successfully process tasks and sell to meet client expectations
  • Work cross-functionally with the Customer Service and Sales Management teams to evaluate and execute industry-leading client experiences
  • Participate in managing the flow of inquiries, sales, and upgrades through the pipeline, ensuring that all items are processed and completed within our client agreement timeline
  • Understand, report, and communicate on Key Performance Indicators critical to the success of the respective account and relevant executives
  • Design and implement client communication initiatives to improve effective follow-up, long-term satisfaction, and client retention
  • Ensure that all standard operating procedures are successfully executed and maintained by all team members on the client account team
     

What You Bring to the Role:

  • Bachelor's degree from accredited college or university
  • 2-4 years of experience working in business sphere in a client-facing role
  • Team player able to work effectively and collaboratively to meet goals and client deadlines
  • Exceptional student mentality with the ability to 'think on your feet' and make educated and responsible decisions quickly
  • Thrive in a fast-paced, entrepreneurial environment
  • Pragmatic mindset, but can also bring a sense of creativity to the role to drive innovation amongst the team

#LI-Onsite

Powered by JazzHR

1KT0h6N7NC



  • San Francisco, United States Pmi Mn Full time

    **Product Manager, Customer Service** Walt Disney Studios San Francisco , CA 94103 Disney Streaming is looking for someone who will focus on defining a segment of the strategy and requirements for the customer service tools that provide resolution support for all of the Disney Streaming global applications (Disney+, Hulu, Star+ and ESPN+). By collaborating...


  • San Francisco, United States Omnidian, Inc. Full time

    **Program Manager, Customer Service Operations** Seattle or San Francisco / Operations / Full-time About Omnidian Omnidian is building a more sustainable future for the planet. We assure that IoT-enabled distributed energy assets perform at their best through our passionate teams, our innovative technology, and by creating an amazing customer experience....


  • San Francisco, United States Omnidian, Inc. Full time

    **Program Manager, Customer Service Operations** Seattle or San Francisco / Operations / Full-time About Omnidian Omnidian is building a more sustainable future for the planet. We assure that IoT-enabled distributed energy assets perform at their best through our passionate teams, our innovative technology, and by creating an amazing customer experience....

  • Customer Service

    20 hours ago


    San Francisco, United States san diego Full time

    **Customer Service** ** San Francisco, CA 5 months ago 68 applicants** ** Welcome back** Sign in to save **Customer Service** at **Pablo Designs**. **Customer Service Representative** Pablo Designs, a small, vibrant and growing lighting manufacturer in San Francisco seeks a Customer Service Representative. This candidate must be dynamic with attention to...


  • San Antonio, United States Hunter Service Group Full time

    Job DescriptionJob DescriptionWho We AreHunter Service Group is a LOCALLY-owned home service company dedicated to excellence. We’re not part of a big out-of-town corporation and are not for sale to one of those companies. We prioritize our team over profits, provide continuous training, and recognize our employees for their hard work. As an independent...


  • San Francisco, United States CARSTAR Chilton Auto Body Full time

    Position Title: Customer Service Representative Department: Operations Reports to: Location Manager Position Summary The Customer Service Representative is responsible for providing exceptional customer service to all customers and business partners of Chilton Auto Body throughout the repair process. Responsibilities Review with customers and walk-through...


  • San Francisco, United States Ricoh Americas Corporation Full time

    Area Customer Service Coordinator POSITION PROFILE Under the direction of the Enterprise Services Manager (ESM) or Area Operations Manager (AOM) this key position supports daily operations, implementations, expansions, and administration of all Managed Services Accounts within an assigned operational area with varying sizes. Undertaking all customer...

  • Customer Service

    19 hours ago


    San Francisco, United States Public Storage Full time

    Company Description Public Storage is the self-storage industry leader and we are Hiring Now!Earn $18.50 Per HourOur BenefitsTotal Rewards package available to our team:We work Flexible and Full-Time Schedules between the hours of 9:30am and 6pm (weekends ‘til 5pm)Employees become eligible for Full-time Benefits by working an average of 20+ hours -...


  • San Francisco, United States Pyxai, Inc. Full time

    Job Description Do you have a good experience in customer service, managing incoming and outgoing calls, chats, and emails? Are you a proactive individual with excellent communication skills, great self-management skills, and the ability to thrive in a fast-paced environment? We are seeking a highly motivated and skilled customer service representative to...


  • San Francisco, United States Neighborly Full time

    For over 20 years, we've consistently hired reliable, customer service-focused employees who are both knowledgeable and skilled. They are experienced in many areas of handyman repair and they know the value of building relationships with our clients. Our team of qualified experts live our code of values of Respect, Integrity, and Customer Focus while having...


  • San Francisco, United States Longwood University Full time

    . This may cause Handshake to work improperly. **Job Overview:** The Customer Service Representative is responsible for answering customer inquiries through phone and email and conducting outbound calls to existing clients as necessary. You are responsible for maintaining a high degree of professionalism and positive attitude while assisting each inquiry. ...


  • San Francisco, United States CONCORDIA INTERNATIONAL FORWARDING Full time

    Job DescriptionJob DescriptionWe are looking for a dedicated, full-time hard working Customer Service Representative who will thrive in a fast paced environment.ResponsibilitiesAnswering all incoming calls.Receiving and processing all fax and email messages.Generating quotes.Troubleshooting and resolving all customer issues.Work directly with sales managers...


  • San Diego, United States Spectrum Insurance Service Full time

    Customer Service Representative/Administrative Assistant Company: Spectrum Commercial Insurance Brokers Location: San Diego, CA Job Description: We are seeking a highly motivated and organized individual to join our team as a Customer Service Representative/Administrative Assistant. The ideal candidate will have experience in customer service and be...


  • San Francisco, United States Crane Pest Control Full time

    Overview: We Need Your Next-Level Service Mindset at the Best in Pests . As part of the CRANE team, youll be critical to helping our customers feel weve delivered on our promise. That means building on our reputation for top-notch service from the industry leader with more than 120 years of protecting homes and businesses. Our Customer Service Specialist...


  • San Francisco, United States NorthBridge Full time

    Job Title:Customer Service AssociateJob Location(s):San Francisco, CA, USDescription:We are seeking a full-time Customer Service Associate based within our Customer Success Team, to work across our organization and Vendor Partners to ensure the Tapjoy Customer Experience is maintained and constantly improved upon. This position will be based in the San...

  • Customer Service 1

    1 month ago


    San Diego, United States Pilot Freight Service Full time

    ** Customer Service 1** **Job Category****:** Stations-West **Requisition Number****:** CUSTO004437 Showing 1 location **Job Details** **Description** **Pilot Freight Services is seeking a full time Customer Service 1 for our San Diego CA, location.** **Responsibilities:** * Frequent and accurate communication to customer, cartage agents, and other station...


  • San Francisco, United States Conduent Business Services Full time

    **Customer Service Representative** CAROUSEL_PARAGRAPH * San Francisco, California * Call Center * 54660 ** Share Job** ** Job Description** **About Conduent** Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments creating exceptional outcomes for our clients...


  • San Francisco, United States California Motorsports Group Full time

    San Diego Motorsports Inc. DBA: Fun Bike Center is seeking a qualified, motivated, and reliable Cashier to join our team! We service and sell motorcycles, dirt bikes, scooters, side by sides, ATV's, and watercraft. Responsibilities:Handle cash, credit or check transactions with customers Issue change, receipts, refunds Resolve customer complaints, guide them...


  • San Francisco, United States Conduent Business Services Full time

    **Customer Service Representative** CAROUSEL_PARAGRAPH * San Francisco, California * Call Center * 54660 ** Share Job** ** Job Description** **About Conduent** Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments creating exceptional outcomes for our clients...


  • San Francisco, United States SIXT USA Full time

    Job DescriptionJob DescriptionCompany Description Job DescriptionSIXT is looking for a Customer Service Agent to deliver exceptional customer service to customers from around the world. You will provide customers with accurate information and take detailed and timely records of damages, gas volume, etc. The ideal candidate possesses the following...