Guest Care Sales Specialist

1 week ago

Philadelphia, United States Monro Inc. Part time
Job DescriptionJob DescriptionCompany Description

   $20/hour Part Time Temporary no Weekends and Flexible Hours 

     Primary responsibilities include: 

  • Safely transport passenger vehicles to and from designated locations
  • Communicate with customers and management in a professional and courteous manner
  • Adhere to all traffic laws and regulations to ensure safety of vehicles and others on the road.
  • Operate a wide variety of cars, light trucks, and vans with ability to drive automatic transmissions
  • Uphold a high standard of customer service to enhance the overall experience 
  • Possess a valid, clean driver's license in your state of residence

Monro, Inc.
Monro, Inc. is one of the nation’s largest auto service companies and major tire retailer. We own and operate more than 1,200 stores in 32 states and our stock trades on the Nasdaq (MNRO). The Monro family of brands includes some the most recognizable names in the industry—Monro Auto Service and Tire Centers, Mr. Tire, Tire Choice, amongst many more regional chains. Our dominance is driven by teammates who strive to provide a five-star experience and deliver consistent value to our guests and shareholders. At Monro, we understand that a 5-star guest experience begins with a 5-star teammate experience. In fact, we’re currently investing more than $100 million in store improvements, new technology, and career development through our own Monro University training platform.


Destination Monro – Your Career is Here
Do you have what it takes to shape a better future for yourself and the automotive service industry? Our vision is to be America’s leading auto and tire centers, trusted by consumers as the best place in our neighborhoods for quality automotive maintenance and repairs. We’re looking for motivated individuals at every stage in their career who share our vision. Positions are available in our retail locations across our many brands, in field management, and in store operations at our Store Support Center in Rochester, New York. If you like helping others, as much as you like working on cars; if you enjoy being part of a team, solving problems, and building guest relationships; if you value honesty and integrity - we have a Destination for you at Monro. Contact us to learn more.  Destination Monro – Your career is here.

Job Description

Position Summary:

You are responsible for providing a superior Guest Care experience and assisting in driving sales of automotive repair services and tires. This position is expected to contribute the growth of the business through strong sales presentations to our guest and product and service knowledge.  You must be comfortable answering the phone, inviting guest into our store, and making guests feel welcome during their visit.

 

Duties & Responsibilities:

 

  • Successfully complete Monro's training program to enable Guest Care Specialist to execute the Monro selling process.
  • First point of contact for customers on the phone and in the store. Responsible for engaging customers, scheduling appointments, building trust, understanding needs, communicating processes and timelines, and presenting needed services following the Monro selling process. Responsible for the organization and productivity of the service business through estimate and invoice transactions.
  • Under the direction of management, assists in various aspects of customer care, work order completion and register assistance, facility maintenance, and outside purchase ordering.
  • This position is a secondary key carrier responsible for basic and detailed opening and closing responsibilities.
  • Follow all policies and procedures related to cash, credit, check, refund and return policies. Works with the management team to react to customer service issues, customer complaints, and/or business opportunities.
  • Able to understand and effectively communicate all products and services Monro offers to customers. 
  • Partner with Management to produce a safe and health work environment that complies with all local, state, and federal laws, as well as with company policies and procedures.
  • Maintain an organized and neat customer waiting area.
  • Other duties as assigned.
Qualifications

Knowledge, Skills, and Abilities:

  • High school diploma or equivalent required.
  • Valid Driver's License.
  • One (1) year of sales experience needed.
  • Preferred One (1) year of related experience in the automotive service environment.
  • Strong verbal communication skills, able to accurately write sales work orders and effectively explain services to customers.
  • Strong problem-solving skills.
  • Ability to work, Days, Evenings, Weekends, Holidays

Physical Demands:

 

  • Must be able to frequently lift, carry, and place merchandise and supplies up to 50 pounds without assistance.
  • Frequent standing and walking for long periods of time.
  • Frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, twisting.
  • Climb up and down ladders to retrieve and stock merchandise.
  • Communicate effectively in person, by telephone, or by using telecommunications equipment.
  • Enter and locate information on computer.
  • Safely operates a motor vehicle.


Additional Information

All your information will be kept confidential according to EEO guidelines.

 

Equal Opportunity Employer

 

Your next Destination

Growth Opportunity:

At Monro we’re committed to helping our teammates grow their career through the combination of coursework, demonstrating leadership skills and open opportunities. Our teammates receive on-the-job training, company sponsored certifications, as well as course curriculum in Monro University that empowers them to advance to the next level of their careers.

Monro, Inc. is an equal opportunity employer and affords equal opportunity to all applicants for all positions without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

  • Guest Care Sales Specialist

    6 days ago

    Philadelphia, Pennsylvania, United States Monro Inc. Full time

    Job Description**Job Summary:**We are seeking a highly motivated and customer-focused individual to join our team as a Guest Care Sales Specialist. As a key member of our sales team, you will be responsible for providing exceptional customer service, building strong relationships with our guests, and driving sales of automotive repair services and tires.Key...

  • Guest Experience Specialist

    3 months ago

    Philadelphia, United States Petco Full time

    **Guest Experience Specialist (Sales Associate)** Category: Stores Location: 9717 ROOSEVELT BLVD, Philadelphia , PA 19114 Schedule: Part_time C ome work at a place where innovation and teamwork come together to support the most exciting missions in the world! What you'll do: Provide optimal guest experience services. Assist guests in the proper...

  • Medical Sales Representative

    4 days ago

    Philadelphia, Pennsylvania, United States Medsurg Sales Staffing Full time

    Job OpportunityA major medical device manufacturer is seeking a highly experienced Sales Representative to join their team as a Sales Development Specialist. This is an excellent opportunity for a professional who is looking for a stable and secure position with a generous base salary, comprehensive benefits package, and opportunities for career growth.The...

  • Guest Experience Specialist

    3 days ago

    Philadelphia, United States Marriott Full time

    Additional Information Overnight Shift Job Number 24152560 Job Category Rooms & Guest Services Operations Location Element Philadelphia Downtown, 1441 Chestnut Street, Philadelphia, Pennsylvania, United States VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Our jobs aren't just about giving...

  • Guest Experience Specialist

    2 months ago

    Philadelphia, United States Marriott International Inc Full time

    Job Number 24120653 Job Category Rooms & Guest Services Operations Location Element Philadelphia Downtown, 1441 Chestnut Street, Philadelphia, Pennsylvania, United States VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Our jobs arent just about giving guests a smooth check-in and check-out....

  • Guest Experience Specialist

    2 weeks ago

    Philadelphia, United States Marriott International Inc Full time

    Additional Information Overnight Shift Job Number 24152560 Job Category Rooms & Guest Services Operations Location Element Philadelphia Downtown, 1441 Chestnut Street, Philadelphia, Pennsylvania, United States VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Our jobs arent just about giving...

  • Guest Experience Specialist

    2 weeks ago

    Philadelphia, United States Marriott International Inc Full time

    Additional Information Overnight Shift Job Number 24152560 Job Category Rooms & Guest Services Operations Location Element Philadelphia Downtown, 1441 Chestnut Street, Philadelphia, Pennsylvania, United States VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Our jobs aren’t just about giving...

  • Sales Associate

    3 days ago

    Philadelphia, Pennsylvania, United States Petco Full time

    About the RoleWe are seeking a highly motivated and animal-loving Sales Associate to join our team at Petco. As a Sales Associate, you will be responsible for providing exceptional customer service, promoting our products, and ensuring the health and well-being of our live animals.Key ResponsibilitiesProvide optimal guest experience services, including...

  • Wound Care Sales Representative

    1 day ago

    Philadelphia, Pennsylvania, United States Medsurg Sales Staffing Full time

    Job OverviewWe are seeking a highly skilled and experienced Sales Professional to join our team at Medsurg Sales Staffing. As a Territory Manager for our wound care company, you will be responsible for leading market development and sales activities for our products to clinicians, therapists, patients, and caregivers in the greater Philadelphia area.Key...

  • Patient Care Specialist

    4 days ago

    Philadelphia, Pennsylvania, United States Jushi USA Full time

    About Jushi USAJushi USA is a leading provider of high-end retail locations, premium brands, and state-of-the-art cultivation, processing, and manufacturing facilities. Our company is dedicated to delivering a distinctive shopping experience that drives sales results.Job SummaryWe are seeking a highly skilled Patient Care Specialist to join our team. As a...

  • Wound Care Sales

    3 months ago

    Philadelphia, United States Medsurg Sales Staffing Full time

    Job DescriptionJob DescriptionWe are seeking a Territory Manager for a wound care company. Lead market development and sales activities for the company's products to clinicians, therapists, patients, and caregivers. The territory isgreater Philadelphia area and opening is due to company expansion! First-year package uncapped at 160-180K with...

  • Nighttime Guest Services Specialist

    2 weeks ago

    Philadelphia, Pennsylvania, United States Marriott Full time

    Join Marriott's Dynamic TeamAt Marriott Hotels, we are dedicated to creating memorable experiences for our guests. With over 6,000 locations worldwide, we pride ourselves on our commitment to exceptional service.Your Role:As a Nighttime Guest Services Specialist, you will be the first point of contact for our guests during the overnight hours.Your...

  • Nighttime Guest Services Specialist

    2 weeks ago

    Philadelphia, Pennsylvania, United States Marriott Full time

    Position OverviewAs a Nighttime Guest Services Specialist at Marriott, you will play a crucial role in enhancing the guest experience during the evening hours. This position offers a unique opportunity to engage with guests and ensure their needs are met with exceptional service.Key ResponsibilitiesProvide outstanding customer service to guests, addressing...

  • Patient Care Specialist

    3 days ago

    Philadelphia, Pennsylvania, United States Jushi USA Full time

    About Jushi USAJushi USA is a leading provider of high-end retail locations, premium brands, and state-of-the-art cultivation, processing, and manufacturing facilities.We are committed to delivering a distinctive shopping experience that drives sales results and sets a new standard for a sophisticated, data-driven, modern cannabis experience.Job SummaryWe...

  • Nighttime Guest Services Specialist

    1 week ago

    Philadelphia, Pennsylvania, United States Marriott Full time

    Position OverviewAs a Nighttime Guest Services Specialist at Marriott, you will play a vital role in ensuring a memorable experience for our guests during their stay. Your commitment to exceptional service will help create a welcoming atmosphere.Key ResponsibilitiesEngage with guests to understand their needs and provide tailored assistance.Maintain a...

  • Nighttime Guest Relations Specialist

    2 weeks ago

    Philadelphia, Pennsylvania, United States Marriott Full time

    Join Marriott's Dynamic TeamAt Marriott Hotels, we are dedicated to providing exceptional service to our guests. As a Nighttime Guest Relations Specialist, you will play a crucial role in enhancing the guest experience during the evening hours.Your Responsibilities:Engage with guests to ensure their needs are met and their stay is enjoyable.Address any...

  • Healthcare Sales Specialist

    2 weeks ago

    Philadelphia, Pennsylvania, United States Medsurg Sales Staffing Full time

    Position OverviewA leading medical device manufacturer is seeking a dedicated Sales Representative to join their dynamic team. This role offers comprehensive coverage for vehicle expenses, fuel, mobile communication, and all job-related costs. The company provides extensive healthcare and retirement benefits, ensuring a supportive environment for its sales...

  • Guest Experience Specialist

    1 week ago

    Philadelphia, Pennsylvania, United States Sonder Full time

    Sonder is transforming the hospitality landscape through cutting-edge, technology-driven services and thoughtfully curated accommodations, all integrated into a single, seamlessly managed experience. Since our inception in 2014 and with our headquarters in San Francisco, we have expanded our offerings to include a diverse range of lodging options from rooms...

  • Marketing Campaign Specialist

    2 weeks ago

    Philadelphia, Pennsylvania, United States D1 Sales Full time

    We are seeking a Marketing Campaign Specialist to support our initiatives at D1 Sales.In the role of Marketing Campaign Specialist, you will play a crucial part in delivering daily marketing and administrative assistance to the Campaign Management Team. Your focus will be on identifying the most compelling features of our products and developing marketing...

  • Clinical Specialist for Medical Device Company

    4 days ago

    Philadelphia, Pennsylvania, United States Medsurg Sales Staffing Full time

    Job DescriptionMedsurg Sales Staffing is seeking a highly skilled Clinical Specialist to join our team. As a Clinical Specialist, you will be working with a leading medical device manufacturer to provide clinical, teaching, educational, technical, and product knowledge support to existing and potential customers during surgical procedures.Key...