Receptionist-Dispatcher

2 weeks ago

Elkton, United States SERVPRO of Kennett SquareOxford Full time
Job DescriptionJob DescriptionBenefits:
  • Competitive salary
  • Opportunity for advancement

SERVPRO of Cecil County is hiring a Receptionist-Dispatcher This position is a part time position in our office off Pulaski highway, from 8:00am - 1:00pm daily.

**NOTE - Although we are hiring for this position to start as part-time, our goal is change the position to full-time based on both departmental and business growth. If applying for this position, please be mindful that within 3-6 months (or possibly less), this position will change to full-time. At that time, full benefits package will be eligible based on introductory periods.

SERVPRO of Cecil County offers:
  • Competitive compensation
  • Career progression
  • Professional development
As the Receptionist-Dispatcher you will assist with phone answering, customer service, data entry and more - all in support of the Office Manager. If you are organized, have outstanding customer service skills, and strive to assist others in their time of need you could thrive in this environment

Key Responsibilities
  • Dispatch new losses to necessary personnel.
  • Schedule onsite appointments for Production Manager and manage their schedule.
  • Perform detailed and accurate data entry into our customer database.
  • Review and maintain our time tracking software so that labor is accounted for correctly.
  • Listen in on morning dispatch meetings to track which losses crew members are scheduled for.
  • Receive incoming calls for new services, past services, follow ups on current projects, general inquiries about business and other routine communications.
  • Collaborate and assist with other departments, as needed
Position Requirements
  • High school diploma/GED (preferred)
  • At least 2 years of customer service and/or office-related experience
  • Ability to multitask and to remain detail orientated
  • Knowledge of local geographical area is preferred
  • Must be knowledgeable in relevant computer applications

Skills/Physical Demands/Competencies
This is a sedentary role in a fast-paced office environment. Some filing is required which would require the ability to lift files, open filing cabinets, and bending or standing as necessary. Ability to successfully complete a background check subject to applicable law

NOTE - Although we are hiring for this position to start as part-time, our goal is change the position to full-time based on both departmental and business growth. If applying for this position, please be mindful that within 3-6 months, this position will change to full-time. At that time, full benefits package will be eligible based on introductory periods.

Each SERVPRO Franchise is Independently Owned and Operated.

All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. SERVPRO Franchise employees are not employed by, jointly employed by, agents of or under the supervision or control of SERVPRO Industries, LLC or SERVPRO Franchisor, LLC (the Franchisor), in any manner whatsoever. All Sample Forms provided by SERVPRO Industries to SERVPRO Franchises should be reviewed and approved by the Franchises attorney for compliance with Federal, State and Local laws. All Sample Forms are provided for informational purposes and SERVPRO Franchises may choose whether or not to use them. In this role, you will
give an estimate of the work that needs to be done with incoming customer calls and dispatch the work to appropriate teams within the franchise.

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