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Front Office Supervisor

3 months ago

Augusta, United States Augusta Marriott at the Convention Center Full time
Job DescriptionJob DescriptionBenefits:
  • 401(k) matching
  • Dental insurance
  • Employee discounts
  • Health insurance
  • Paid time off
  • Vision insurance

ENGAGE. EXPLORE. DISCOVER.Your next career with Augusta Marriott at the Convention Center

Seeking a Front Desk Supervisor to Provide leadership and direction for the Front Desk, AYS and Concierge Lounge. The Supervisor's leadership role assumes the responsibilities for training, motivating and managing the team. A high level of responsibility for Guest Response rests on this individual because of the impact that the front office has on the service index and the ultimate effect on the overall guest satisfaction and intent to return. This individual's responsibilities include training, motivating, and managing the staff while keeping guest hospitality as the number one focus.

  • Hold a pre-shift stand-up meetings with staff prior to reporting to stations
  • Live by example before staff with the Hosting Marriott Culture
  • Be prepared for each daily activity and review any variations with manager and staff
  • Ensure all associates are aware of role and responsibilities and operate within their guidelines
  • Communicate daily with department manager and Manager on Duty to assure consistency and pass-on of pertinent information
  • Consistently document variations in associate's performance and provide timely counseling
  • Ensure staff is properly groomed and uniformed at all times
  • Ensure work area cleanliness is maintained at all times
  • Each associate is expected to carry out all reasonable requests by management, which the associate is capable of performing
  • Maintain efficiency in the operation of the staff in a high standard of quality of service and courtesy, bringing total satisfaction to our guests and the hotel
  • Maintain close control and inventory of uniforms, supplies, and equipment
  • Prepare and post weekly schedules in accordance to guest needs and staff availability
  • Conduct frequent hospitality audits to ensure the staff are conducting themselves in the manner appropriate for the department; ensure Service Excellence Standards are in place
  • Maintain a complete and accurate set of logs (pass-on, management roster, emergency procedures, etc.)
  • Maintain a good working relationship with the staff and other departments
  • Determine the requirements for, and the follow-up on, special groups, VIPs etc.
  • Prepare and submit accident or injury reports when needed
  • Constantly stress to the staff that they are the most effective tools in merchandising the hotel; establish a "sales pitch" for the staff to use when assisting guests
  • Ensure all guests who experience a problem receive an appropriate response, any promised compensation is delivered, and an appropriate follow-up in a timely and professional manner
  • Supervise the staff and handle to handle any associate situation
  • Ensure that ordering procedures are being properly executed for required supply items for the Concierge lounge
  • Ensure that all local information for Concierge lounge usage is current and up to date
  • Training
Schedule - Must be available to work AM and PM Shift

Wage: $20.00 / hr


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