Field Engineer-IT
2 weeks ago
The IT Field Engineer extends technical expertise to all customers through deployment and troubleshooting of technology. They are responsible for not only troubleshooting problems faced by the end-users of PCs, laptops, servers and mobile phones, but also understanding client business models to identify critical systems for continuity planning purposes. Field Engineers receive assignments through emails, telephone or in-person, as they are often a technical account management point-of-contact for any customer following onboarding.
Part of Pelycon’s mission is to be a great provider of IT and Cybersecurity services and what separates the great from the good is the people. If customers aren’t comfortable and confident with the people, they’ve entrusted to manage their technology and guard their data, then the rest doesn’t matter. Pelycon builds valued and lasting relationships with clients, working with them as an extension of their team so their business to succeed and thrive. We are engineers, which means we solve problems.
Job Responsibilities
Field Engineers manage projects, design solutions, research and diagnose problems and understand client business models to be an advocate for technology solutions that support the business mission. They document user requests and update client trouble tickets with the current status of the issue, keeping users informed about the status of their tickets/requests and confirm the resolution. They also undertake maintenance of computer networks, hardware, software, and other equipment at regular intervals.
Duties Include:
Plan, execute and manage projects to deploy technology solutions, upgrades and migrations.
Research and analysis of technical problems for end users, documentation and resolution or escalation.
Act as an escalation point for troubleshooting.
Use of ticketing system, and technical knowledgebase to track and document all incidents.
Install, assess, troubleshoot, maintain, and upgrade computers and equipment of different types, including copiers, printers, and scanners.
Ownership of appropriate documentation to facilitate quickly troubleshooting all problems.
Other administrative duties as assigned.
Skills Required:
Strong communication skills in order to work with both IT specialists and non-IT employees.
Lifelong learner mindset to learn and support new technology and demonstrate knowledge through obtaining industry relevant certifications.
Strong organization and multi-task tracking skills.
Reliable work ethic.
Excellent customer service skills (courteous, tactful, and professional demeanor).
Ability to participate in on call rotation involving responding to high priority alerts after hours and weekends (additional compensation).
Developing subject matter expertise in Windows, Mac, Servers and Networking.
Developing subject matter expertise in of Microsoft Active Directory.
Cybersecurity hygiene and safe computing practices.
Antivirus, backup and disaster recovery, patching, MS office.
Knowledge and experience with Cloud hosted and on-premises email server support.
Knowledge and experience with Office 365 setup and support.
Developing business knowledge in one or more verticals
Additional Desired Skills:
Knowledge and experience with Point-of-sale systems support.
Knowledge and experience with Azure cloud.
Knowledge and experience working with Cybersecurity controls and compliance frameworks.
Fundamental knowledge of a programming or scripting language.
Educational Qualifications and Certifications:
A bachelor’s degree is preferred for this position, an associate degree, experience and certifications can substitute.
Candidates should have at least five years of experience in information technology surroundings.
Willingness to assume a leadership role and mentor and learn from a team of technicians.
Company DescriptionPelycon is a fast-growing IT managed services provider servicing clients in Lexington and its surrounding counties, and Louisville. Offering a competitive salary and benefit package commensurate with experience and education, we are looking for technicians that enjoy helping businesses thrive and solving technical problems that can lead to downtime.Company DescriptionPelycon is a fast-growing IT managed services provider servicing clients in Lexington and its surrounding counties, and Louisville. Offering a competitive salary and benefit package commensurate with experience and education, we are looking for technicians that enjoy helping businesses thrive and solving technical problems that can lead to downtime.
-
Transportation Engineer
3 weeks ago
Lexington, United States Clark Dietz Full timeClark Dietz, Inc. is an employee owned, multi-discipline consulting engineering firm with offices in Illinois, Indiana, Kentucky and Wisconsin. We are a recognized leader in transportation, civil, environmental, water/wastewater, structural, mechanical and electrical engineering fields. Our depth of talent across disciplines allows our staff the opportunity...
-
Electronics Engineer
6 days ago
Lexington, United States Path Engineering Full timeRole As an Electronics Engineer (also known as Electrical Engineer, Electronics Design Engineer), you'll design, develop, implement, and test electronic systems and components. This includes converters, inverters, and motor drives. You'll also perform detailed analysis to ensure optimal performance and efficiency, and collaborate with cross-functional teams...
-
Transportation Design Engineer
4 days ago
Lexington, United States RightStaff Full timeYour impact: Establishes design criteria for assigned phase of a project requiring the application of basic engineering principles, material properties, and a familiarity with construction, installation, and maintenance procedures. Prepares detail and layout drawings and sketches of unusual, complex, or original designs requiring the application of...
-
Transportation Design Engineer
6 days ago
Lexington, United States RightStaff Inc Full timeYour impact:Establishes design criteria for assigned phase of a project requiring the application of basic engineering principles, material properties, and a familiarity with construction, installation, and maintenance procedures.Prepares detail and layout drawings and sketches of unusual, complex, or original designs requiring the application of theoretical...
-
Transportation Design Engineer
6 days ago
Lexington, United States RightStaff Inc Full timeYour impact:Establishes design criteria for assigned phase of a project requiring the application of basic engineering principles, material properties, and a familiarity with construction, installation, and maintenance procedures.Prepares detail and layout drawings and sketches of unusual, complex, or original designs requiring the application of theoretical...
-
Transportation Design Engineer
14 hours ago
Lexington, United States RightStaff Inc Full timeYour impact:Establishes design criteria for assigned phase of a project requiring the application of basic engineering principles, material properties, and a familiarity with construction, installation, and maintenance procedures.Prepares detail and layout drawings and sketches of unusual, complex, or original designs requiring the application of theoretical...
-
Thermal Engineer
1 week ago
Lexington, United States Softworld, a Kelly Company Full timeJob Title: Structural & Thermal-Fluids EngineeringLocation: Lexington MA 02420 - OnsiteOnsite Requirements:Thermal EngineeringThermal AnalysisThermal DesktopSummary: The Structural & Thermal-Fluids Engineering Group (Group 74) provides innovative multidisciplinary engineering solutions though the development of advanced mechanical and aerospace technologies...
-
Principal Engineer/Senior Principal Engineer
3 weeks ago
Lexington, United States Hazen and Sawyer Full timeJob DescriptionJob DescriptionHazen and Sawyer is seeking a detail-oriented engineer with 8-13 years of experience in design and project management of municipal water and wastewater projects. The position will include leading and delivering planning and design of municipal water/wastewater facilities projects. Experience should encompass all phases of...
-
Senior Electrical Engineer
3 weeks ago
Lexington, United States Solvenow Inc. Full timeAbout the job Senior Electrical Engineer - Substation 231899 Innovating project approach to optimize safety, schedule, and profitability.Training and mentoring less experienced engineers in their technical and professional development.Performing quality control reviews.Leading/Overseeing substation physical and protection and controls...
-
Structural Engineer
3 weeks ago
Lexington, United States Mackinnon Bruce International Full timeDescription Mackinnon Bruce International, an Executive Search Consultancy within the global Civil Infrastructure, Water and Wastewater industries, are working exclusively alongside a nationally recognized leader within the Water, Wastewater and Engineering markets, who are looking to hire a Structural Engineer Water/Wastewater, to join their growing team. ...
-
Thermal Engineer
3 weeks ago
Lexington, United States Softworld, a Kelly Company Full timeJob Title: Structural & Thermal-Fluids Engineering Location: Lexington MA 02420 - Onsite Onsite Requirements: Thermal Engineering Thermal Analysis Thermal Desktop Summary: The Structural & Thermal-Fluids Engineering Group (Group 74) provides innovative multidisciplinary engineering solutions though the development of advanced mechanical and aerospace...
-
Automation Engineer
3 weeks ago
Lexington, United States Automationtechies Full timeJob DescriptionJob DescriptionTake the next step in your career with this Automation Engineer position in the Lexington, KY area! Great opportunity to work with a team of talented Controls and Mechanical Engineers to develop automation solutions. On this team you will ensure that customer satisfaction, quality, standards, and safety are at the forefront of...
-
Automation Engineer
6 days ago
Lexington, United States Automationtechies Full timeJob DescriptionJob DescriptionGreat opportunity to program PLCs and design control systems! Take the next step in your career with this Automation Engineer position in the Lexington, KY area! Great opportunity to work with a team of talented Controls and Mechanical Engineers to develop automation solutions. On this team you will ensure that customer...
-
Structural Engineer
3 weeks ago
Lexington, United States Mackinnon Bruce International Full timeDescription Mackinnon Bruce International, an Executive Search Consultancy within the global Civil Infrastructure, Water and Wastewater industries, are working exclusively alongside a nationally recognized leader within the Water, Wastewater and Engineering markets, who are looking to hire a Structural Engineer – Water/Wastewater, to join their growing...
-
Structural Engineer
4 weeks ago
Lexington, United States Mackinnon Bruce International Full timeDescription Mackinnon Bruce International, an Executive Search Consultancy within the global Civil Infrastructure, Water and Wastewater industries, are working exclusively alongside a nationally recognized leader within the Water, Wastewater and Engineering markets, who are looking to hire a Structural Engineer – Water/Wastewater, to join their growing...
-
Structural Engineer
3 weeks ago
Lexington, United States Mackinnon Bruce International Full timeDescription Mackinnon Bruce International, an Executive Search Consultancy within the global Civil Infrastructure, Water and Wastewater industries, are working exclusively alongside a nationally recognized leader within the Water, Wastewater and Engineering markets, who are looking to hire a Structural Engineer – Water/Wastewater, to join their growing...
-
Thermal Engineer
4 weeks ago
Lexington, United States Softworld Inc Full timeJob Title: Structural & Thermal-Fluids Engineering Location: Lexington MA 02420 - Onsite Onsite Requirements: Thermal Engineering Thermal Analysis Thermal Desktop Summary: The Structural & Thermal-Fluids Engineering Group (Group 74) provides innovative multidisciplinary engineering solutions though the development of advanced mechanical and...
-
MBSE Systems Engineer
3 days ago
Lexington, United States John Galt Staffing Full timeMust be able to obtain a Department of Defense Secret Clearance US Citizenship required - The Systems Engineering Group develops space, airborne, and terrestrial prototypes with innovative solutions to challenging national security problems. Our teams handle most of the large prototype systems developed by the Laboratory, including space payloads and...
-
Electronics Engineer
3 weeks ago
Lexington, United States JFR Staffing Full timeElectronics Engineer Location: Welcome, NC, 27374 Overview We are seeking a talented and experienced Electronics Engineer to join our team at our facility in Welcome, NC. As an Electronics Engineer, you will be responsible for designing, developing, implementing, and testing electronic systems and components. This is a great opportunity to work in a...
-
Lexington - Entry-Level Engineer
3 weeks ago
Lexington, United States The Whiting-Turner Contracting Company Full timeJob Description The Whiting-Turner Contracting Company is an Equal Opportunity Employer, including the disabled and veterans. Whiting-Turner Entry-Level Engineers are team members who help manage all aspects of construction projects. Reporting to a Project Manager and/or a Superintendent, the Entry-Level Engineer's major duties include: Coordinating work...