Counter Sales

3 weeks ago

Billings Metropolitan Area, United States TNT Springs Full time
Job DescriptionJob Description

Here’s what you’ll be doing:

  • Ensure that customer complaints are handled tactfully, promptly, with genuine concern, and according to the companies guidelines; deals directly with customer complaints stemming from parts issues.
  • Assist customers with their truck and trailer suspension needs
  • Be able to multi-task.
  • Answering multiple telephone lines.
  • Encourage the sale of branded parts.
  • Schedule regular efforts to improve the efficiency of customer/Parts Department interactions and transactions
  • Establish processes to ensure accuracy between inventory and computer records.
  • Monitor backorders daily ensuring deliveries are shipped and received as quickly as possible
  • Assure that all parts are properly tagged .
  • Notify all special-order customers upon arrival of parts.

 

Here’s what you’ll need:

  • Experience in an truck & trailer suspension helpful but will train the right person.
  • Ability to read and comprehend job-related instructions and information whether electronic or paper-based
  • Deals creatively and logically with any problems that arise, while expressing empathy for customers and their problems
  • High School diploma or equivalent required
  • Must have the ability to move about the parts department and have computer skills
  • Ability to meet the physical requirements of the role (i.e. lift over 100lbs.)
  • A valid in-state driver's license and a good driving record, per company standards
Company DescriptionTNT Springs is your top choice for quality truck and trailer parts. Our business was founded in the 1980s and has been going strong ever since. In our decades of operation, we’ve compiled a large inventory of parts and accessories. We carry a wide range of OEM and aftermarket parts at great prices. If we can’t find the exact part you’re looking for, it simply doesn’t existCompany DescriptionTNT Springs is your top choice for quality truck and trailer parts. Our business was founded in the 1980s and has been going strong ever since. In our decades of operation, we’ve compiled a large inventory of parts and accessories. We carry a wide range of OEM and aftermarket parts at great prices. If we can’t find the exact part you’re looking for, it simply doesn’t exist

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