Case Manger

Job DescriptionJob Description

About You

Do you love interacting with people in person, on the phone and online? Do you like finding a difficult problem and coming up with creative solutions to it? Are you a ‘people’ person who loves interacting with a wide variety of people?” Do you enjoy thinking creatively and out-of-the-box to come up with new solutions that will improve communication and outcomes? Are you one of those people who is always looking for ways to improve processes to be more efficient? Do you get excited about completing tasks? Do you work best within a framework of expectations but without micromanagement?

If this sounds like you, keep reading

About Injury Chiropractic

Injury Chiropractic is a leading provider of chiropractic care and support services for individuals who have been injured in accidents. We have been in practice since 1993 and have 7 offices valley wide. Our dedicated team of healthcare professionals delight in helping patients recover from their injuries.

In your new role at Injury Chiropractic

As a (Personal Injury Case Manager), you are the keystone that helps our doctors focus on treatment and care. You will be responsible for all aspects of the patient's post-treatment journey - including communication with patients, following up with insurance companies, and coordinating with the patient's attorney to ensure that care is provided in a timely manner and that payments come in on time. The work is dynamic and requires sleuthing and interpersonal and problem-solving skills as you navigate the intricacies of each.

What you'll be working on

Personal Injury Case Manager responsibilities include but are not limited to:

· Make sure chiropractic bills are paid in a timely manner by actively engaging with insurance companies, attorneys and patients.

· Maintain accurate and up-to-date records of patient information, treatments, and correspondence related to personal injury claims

· Investigate and research cases with delayed payments

· Obtain and verify insurance information

· Manage personal injury cases

· Answer/triage phone calls and emails

· Monitor personal injury cases for current status through to final payment

· Data entry as needed

· Record and release healthcare provider liens as required

· Process and understand HIPAA compliant requests

The ideal candidate

· Details, details, details…..are vital and you LOVE summarizing and documenting what is truly important

· Loves being involved in figuring out how to solve challenging problem.

· Seeks clarification when situations are evolving or unclear

· Is a juggler of multiple tasks with a keen eye for prioritization and time management

· Has strong written and verbal communication skills and is comfortable interacting with colleagues, insurance adjusters, attorneys and patients

· Cares deeply about the professional experience being provided for others in all interactions

· Has an ongoing passion for efficiency - we are looking for someone who enjoys and is comfortable initiating ideas for changes that spark process evaluations

· Has excellent follow-through with minimal supervision

· Is technically proficient - must be strong in MS Windows, MS Office (especially Word, Outlook and Excel), and adapt to new software quickly

· Ideal candidates will have at least 2 years of relevant Case Management of personal injury experience (preferred)

· Ideal candidates will have Prior Chiropractic office experience (preferred)

· Excellent customer service skills

· Spanish/English Fluent, written and verbal (preferred)

Who you are not

· Prefers having a lot of guidance, direction and monitoring

· Prefers work to flow to you smoothly and in the same pattern each time

· Gets stressed when something doesn’t go as expected

· Tends to leave projects half-finished, or gets easily distracted by other ideas or tasks

· Is uncomfortable celebrating and sharing mistakes with their team

· Needs constant deadlines in order to feel inspired to work quickly or to completion

· Is just here for a paycheck and isn't interested in being an integral part of a team excited about the work that they do

· Only desire is work inside an integrated EMR system

· Cannot pivot to take on new challenges easily

· Unwilling to adapt processes for various situations and prefers to learn one way to follow a procedure and only apply that to every single situation

What's in it for you?

At Injury Chiropractic, we believe in creating the best team of complementary staff so that work is fulfilling and fun We are a team of hard-working, compassionate, caring people that truly want to make a difference in the experience of our clients and customers.

We offer a competitive salary, in addition to:

· Group Dental insurance

· 401(K) retirement plans with 3% Guaranteed employer contribution

· Second retirement plan with $500 employer contribution

· Paid time off

· Paid holidays

Schedule

· 8-hour shift

· Monday to Friday

If you are passionate about helping others and have the skills and experience to excel in this role, we encourage you to apply Join our team at Injury Chiropractic and make a difference in the lives of those who have been injured.

Job Type: Full-time

Pay: $21.00 - $25.00 per hour

Expected hours: 40 per week

Benefits:

 

• 401(k)
• 401(k) matching
• Dental insurance
• Opportunities for advancement
• Paid sick time
• Retirement plan
• Travel reimbursement
• Wellness program

 

Schedule:

 

• 8 hour shift
• Day shift
• Monday to Friday

 

Travel requirement:

 

• No travel

 

Experience:

 

• Microsoft Office: 1 year (Required)

 

Language:

 

• Spanish (Required)

 

Ability to Commute:

 

• Glendale, AZ 85306 (Required)

 

Ability to Relocate:

 

• Glendale, AZ 85306: Relocate before starting work (Required)

 

Work Location: In person

Company DescriptionInjury Chiropractic is a leading provider of chiropractic care and support services for individuals who have been injured in accidents. We have been in practice since 1993 and have 7 offices valley wide. Our dedicated team of healthcare professionals delight in helping patients recover from their injuries.Company DescriptionInjury Chiropractic is a leading provider of chiropractic care and support services for individuals who have been injured in accidents. We have been in practice since 1993 and have 7 offices valley wide. Our dedicated team of healthcare professionals delight in helping patients recover from their injuries.

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