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Parts Counter Person

3 months ago

Vacaville, United States Wise Auto Group Full time
Job DescriptionJob Description

Mazda of Vacaville looking for the best and the brightest top-notch professionals to join our rapidly expanding team at our Mazda of Vacaville.

We are seeking for a Parts Counter to enhance our current Parts department growth. We are seeking for a detail oriented multitask and energetic candidate to join our team. Mazda of Vacaville offers a position work environment and encourages internal promotions. 

As a Parts Counter, you’ll be responsible for managing inbound calls, providing price quotes, and answering any other inquiries for customers. Support in pulling and filling orders from stock and pull orders for delivery. You will be the leading support to our Parts team.

This is a full-time role in which you’ll report to the Parts Manager. You must be willing to work onsite.

 

What We Offer:

  • Opportunity for advancement 
  • Competitive compensation 
  • Industry competitive benefits package
  • Paid training and continues training 
  • Safe and clean work environment
  • Employee discounts

Responsibilities:

  • Assists all customers (retail and shop) in selecting required parts in a friendly, professional and efficient manner.
  • Informs customers of companion part requirements and specials and ensures that the customer is exposed to the full product line.
  • Answers phone calls, providing price quotes and other information.
  • Reviews body shop estimates to be sure the parts that are ordered are correct and all pricing is in line with the estimate.
  • Provides high level of service to internal and external customers.
  • Pulls and fills orders from stock.
  • Notifies parts manager of out-of-stock parts or shop materials that need immediate attention.
  • Locates out-of-stock parts from outside source and submits an emergency order, if necessary.
  • Notifies the service advisor and the customer when special ordered parts have been received.
  • Notifies the body shop when all parts have arrived and when they will be delivered.
  • Pulls orders for delivery to body shop, making sure all parts are tagged with customer names and job number.
  • Follows up on back-ordered parts.
  • Verifies will-call and back-order files weekly and returns to vendors, or stocks those items not picked up or required.
  • Replenishes assigned inventory daily.
  • Assists outside sales representatives with their orders.
  • Makes sure all internal requests for parts are billed on service repair order.
  • Receives payment from retail customers or obtains credit authorization.
  • Ensures that all charge sales are signed by the customer.
  • Ensures that all customers receive their copy of the invoice.
  • Issues credit for parts returned, ensuring that the original invoice, or its number, is available so that purchase and pricing can be verified.
  • Issues and tracks requested shop tools to technicians.
  • Keeps orderly records of all repair orders, invoices, insurance estimates and special-order parts.
  • Sets up orders for daily shipment, delivery or pick-up.
  • Solicits assigned accounts by phone.
  • Keeps front and rear counter areas clean and uncluttered.
  • Cleans computer terminals and printers daily.
  • Participates in all training programs that are made available.
  • Keeps current on new products and product updates.
  • Participates with the parts manager in maintaining a lost sales tracking program.
  • Maintains professional appearance.
  • Other tasks as assigned.

Qualifications

  • High School Diploma or higher – Preferred
  • Must have a valid Drivers License and be eligible for coverage under Garage Liability policy (Not an excluded driver)
  • Strong oral and written communication
  • Strong problem solving and decision-making skills
  • Strong integrity
  • Friendly, welcoming, and positive attitude
  • Complete Tasks with efficiency and accuracy.
  • Attention to detail.
  • Ability to work independently or in a team environment
  • Maintains professional appearance.
E.O.E. 

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